Review for Momentum BMW Mini-Body Shop
Richard S. on 05/07/2013
Spoke with Barbara. She said she took her vehicle to this business at a specified time and dropped it off. They offered her a rental but she declined because she had another vehicle and understood it would only take a couple hours. When she went back later she was told it would take 3 days, which was a standard time frame. She said she had not been informed regarding how long it would take. They gave her a phone quote with tax included but when she arrived to pick up her vehicle she was told it would be $80 more because of a particular paint that was required. They did not call with the cost increase and told her they thought it would not be a problem. She told them it was definitely a problem because they had not called for permission. They took the extra cost off her final bill and honored the original estimate. She would not recommend this business because of her experience.
Service Date: 05/06/2013
Review Created: 05/07/2013
This review was collected via phone interview by Customer Research Inc.