Houston, TX 77057-7123
5.8 miles away
10/20/2016 - "Exceptional Service"
"Many thanks to Excel for professional, friendly, and expert service. "
Review for Momentum BMW Mini-Body Shop
Craig M. on 10/26/2013
Craig said he took his vehicle to this business to have his broken glass repaired. He was told that his vehicle would take 9 days but it took a total of 21. In the estimate he was told that only the glass and the frame would be repaired however when his vehicle was returned to him, they did those repairs but also fixed the backlight and painted the entire back panel. When he came into the business and asked about what was going on and why extra repairs and services were done to his vehicle he was given an attitude by the person he spoke with and was told there was nothing they could do about it. He was not kept informed, he was not satisfied with the estimate, or with the personnel for the reasons mentioned. He would never recommend them due to this experience.
Service Date: 10/22/2013
Review Created: 10/26/2013
This review was collected via phone interview by Customer Research Inc.