Review for Momentum BMW Mini-Body Shop
Chia H. on 01/27/2012
Chia said the business personnel were amiable, but he was not satisfied with the quality of the repair. The body work was not done properly. They did some welding and it was not a good job. There is a problem with the bumper and the body not being aligned correctly as a result. Also, his vehicle was not ready when promised. He did not state how much later it was than expected, but they kept his vehicle more than one month. They gave different reasons for the delay. Also, Chia was not kept adequately informed during the repair process. He had to call them to get informed. They did not call him. Therefore, he was not satisfied with the communication because he had to call. As a result of this visit, he will not recommend this facility to others.
Service Date: 01/21/2012
Review Created: 01/27/2012
This review was collected via phone interview by Customer Research Inc.