Tim, I apologize that the parts coming for your Volvo Semi Truck arrived later than expected and delayed the repairs. The parts were ordered with overnight shipping, but when they were not in the warehouse--Volvo’s system defaulted to ordering the only part available from the manufacture in Belgium. With the distant location and the Christmas holiday shipping, this delayed the parts arrival through a weekend. Nonetheless, once the parts were received we immediately completed the repairs. I have no doubt your truck is running great, making it’s freight delivery, and is now been back to your home state. As for the rude treatment of your driver, I am sorry for anything we may have portrayed. I cannot recall any issues with the driver. In fact, we went out of our way to provide courtesy shuttles to and from the hotel we arranged for him. If there is anything I can do to help make you happy regarding these repairs, please contact me personally. Sincerely, Mike Shore.