NAPA Super Car Care Center


Overall Rating 4.52/5Overall Rating 4.52/5Overall Rating 4.52/5Overall Rating 4.52/5rating 4.52

363 Reviews

91% Would Recommend
Latest Review 21 days ago
GERRY F. on 08/01/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Customer Service Lounge NEEDS UPDATING...where do I start...."
Needs:
1. A TV that works....no channels to view.
2. Vending machines????
3. I'm not a coffee drinker but looking at the display...no cups, etc.?
4. Didn't even think to ask about free internet....

This was one of those business's where you'd better drop off your car and leave, because you're gonna die of boredom!

However, the auto maintenance part was top notch...services asked for, was services received. Very pleased.

Would recommend this location...if the customer services part is increased.
Vehicle: Volvo S40
Service Date: 07/29/2017
Review Created: 08/01/2017 04:55 AM
The Team a. at NAPA Super Car Care Center responded on 08/19/2017

Thank you Gerry, for the 3 star rating. We are happy to hear that the auto repair service you recieved was top notch.  For our waiting area 1)Our television has a repair channel to inform you about more services that we offer as well as popular programming for that day.  2) and 3) we have a full service convenience store right next door for any of our customers purchase snacks, sodas, and or hotdogs. 4)We've had customer wifi since we opened.  We hope that this clarified some of the points in your review and that you choose us to service your vehicle next time and appreciate your feedback for us to improve!

Chris A. on 08/01/2017
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Chris said this business had good service.
Vehicle: Toyota 4Runner
Category: Service
Service Date: 07/12/2017
Review Created: 08/01/2017
This review was collected via phone interview by Customer Research Inc.
The Team a. at NAPA Super Car Care Center responded on 08/19/2017

Thank you Chris, for the 4 star rating. We are happy to hear that you feel that our business provided you with good service.  We hope to service your vehicle next time and appreciate your recommendation!

LIONEL D. on 07/26/2017
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"Ken makes it easy"
Ken always makes my trip to the NAPA alright.
Vehicle: Acura TL
Service Date: 07/25/2017
Review Created: 07/26/2017 06:29 AM
The Team a. at NAPA Super Car Care Center responded on 08/19/2017

Thank you Lionel, for the 5 star rating. We are happy to hear that our team member Ken, is always able to make your trip to our business alright!  We hope to service your vehicle next time and appreciate your recommendation!

Jona D. on 07/25/2017
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Jona said they were pretty quick and they got things done on a weekend. The cost of the repair was 2 times the amount than what other businesses wanted.
Vehicle: Ford F-150
Category: Service
Service Date: 07/24/2017
Review Created: 07/25/2017
This review was collected via phone interview by Customer Research Inc.
The Team a. at NAPA Super Car Care Center responded on 08/19/2017

Thank you Jona, for the 4 star rating. We are happy to hear that we could repair your vehicle.  Unfortuantly it can be challenging to drastically change repair order pricing because it helps to pay for our state of the art equipment and experienced mechanics.  If you ever have an issue with pricing, our staff will do their very best to work with you.  We hope to service your vehicle next time and appreciate your recommendation!

Mario C. on 07/24/2017
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Mario said this business is near his home.
Vehicle: Hyundai Tucson
Category: Service
Service Date: 07/23/2017
Review Created: 07/24/2017
This review was collected via phone interview by Customer Research Inc.
The Team a. at NAPA Super Car Care Center responded on 08/19/2017

Thank you Mario, for the 5 star rating. We are happy to hear that we could provide you with good service while also being close to your home.  We hope to service your vehicle next time and appreciate your recommendation!

Travis S. on 07/22/2017
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Travis said this business had good service. The only thing he was dissatisfied with was the incorrect wait time.
Vehicle: Ford Police Interceptor
Category: Service
Service Date: 07/21/2017
Review Created: 07/22/2017
This review was collected via phone interview by Customer Research Inc.
The Team a. at NAPA Super Car Care Center responded on 08/19/2017

Thank you Travis, for the 4 star rating. We are happy to hear that we were able to provide you with good service and we apoligize for the incorrect wait time. We hope to service your vehicle next time and appreciate your recommendation!

Matt W. on 07/19/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
Matt said they lied to him. They told him the thermostat was leaking and wanted to charge him $700 to fix it. He went to another facility who ran a pressure test and it was perfectly fine. He will not recommend them and he will not go back again. He is really aggravated that they wanted to get more money from him.
Vehicle: Mazda Mazda3
Category: Service
Service Date: 07/17/2017
Review Created: 07/19/2017
This review was collected via phone interview by Customer Research Inc.
David And Debbie P. on 07/18/2017
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David said this business did what they said they were going to do for a very affordable rate. Now, all of the warning lights on his dash have gone back out.
Vehicle: Buick Century
Category: Service
Service Date: 07/12/2017
Review Created: 07/18/2017
This review was collected via phone interview by Customer Research Inc.
The Team a. at NAPA Super Car Care Center responded on 08/19/2017

Thank you David, for the 5 star rating. We are happy to hear that your warning lights on your dash have gone back out and that you feel our labor prices are affordable. We hope to service your vehicle next time and appreciate your recommendation!

BRIAN L. on 07/17/2017
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"Scheduled Maintenance"
NAPA performs the required maintenance in a timely manner and is a good value.
Vehicle: Nissan Murano
Service Date: 07/16/2017
Review Created: 07/17/2017 10:31 AM
The Team a. at NAPA Super Car Care Center responded on 08/19/2017

Thank you Brian, for the 5 star rating. We are happy to hear that you feel that we perform required maintenance punctually and for a good value. We hope to service your vehicle next time and appreciate your recommendation!

JAMES S. on 07/17/2017
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"Jim Surgeon"
Great Service from the service advisor to the mechanic; all are informative and respectful. I will continue to take my Mercedes Benz and Mitsubishi to this service center.
Vehicle: Mitsubishi Outlander Sport
Service Date: 07/14/2017
Review Created: 07/17/2017 03:14 AM
The Team a. at NAPA Super Car Care Center responded on 08/19/2017

Thank you Jim, for the 5 star rating.  We are happy to hear that you feel our staff provides great service.  We hope to service your Mercedes Benz and or your Mitsubishi next time and appreciate your recommendation!

Tony R. on 07/17/2017
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Tony said this business provided good service.
Vehicle: Ford Mustang
Category: Service
Service Date: 07/15/2017
Review Created: 07/17/2017
This review was collected via phone interview by Customer Research Inc.
The Team a. at NAPA Super Car Care Center responded on 08/19/2017

Thank you Tony, for the 4 star rating. We are happy to hear that we could provide good service for you. We hope to service your vehicle next time and appreciate your recommendation!

Terry F. on 07/15/2017
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Terry said they did a great job for a good price. They are professional and they finished in a timely manner.
Vehicle: GMC Yukon
Category: Service
Service Date: 07/06/2017
Review Created: 07/15/2017
This review was collected via phone interview by Customer Research Inc.
The Team a. at NAPA Super Car Care Center responded on 08/19/2017

Thank you Terry, for the 5 star rating. We are happy to hear that we did a great job for a good price and that you recognize that our staff and business are professional and punctual.  We hope to service your vehicle next time and appreciate your recommendation!

KENNETH S. on 07/14/2017
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"Service"
Quick and will answer all questions with confidence.
Vehicle: Ford F-150
Service Date: 07/02/2017
Review Created: 07/14/2017 08:17 PM
The Team a. at NAPA Super Car Care Center responded on 08/19/2017

Thank you Kenneth, for the 5 star rating. We are happy to hear that we could answer all of your questions with confidence and that we could service your vehicle quickly.  We hope to service your vehicle next time and appreciate your recommendation!

CHARISSE H. on 06/26/2017
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"No hassle car care"
Dropped off my car and they called when it was ready. In and out for both drop off and pick up at a great price
Vehicle: Toyota Camry
Service Date: 06/24/2017
Review Created: 06/26/2017 02:05 PM
The Team a. at NAPA Super Car Care Center responded on 08/19/2017

Thank you Charisse, for the 5 star rating. We are happy to hear that we were able to get your repair done in good amount of time for a great price. We hope to service your vehicle next time and appreciate your recommendation!

DENISE M. on 06/22/2017
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"Satisfied Customer"
Skilled Master Mechanics with reasonable prices; I value integrity; that's why I keep coming back
Vehicle: Ford Focus
Service Date: 06/17/2017
Review Created: 06/22/2017 04:07 AM
The Team a. at NAPA Super Car Care Center responded on 08/19/2017

Thank you Denise, for the 5 star rating. We are happy to hear that you appreciate our skilled master mechanics and reasonable prices, and that we share the same value of integrity!  We hope to service your vehicle next time and appreciate your recommendation!

JAMES S. on 06/20/2017
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"Great Service"
The staff and mechanics provided great service, taking their time and dong it right. I have been coming here for a couple of years and will continue to bring my vehicles here for all maintenance services.
Vehicle: Mercedes-Benz C230
Service Date: 06/16/2017
Review Created: 06/20/2017 04:44 AM
JOHN D. on 06/16/2017
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"Great service"
Friendly, courteous, comfortable waiting room, quality work, good advice with no hard sell on products/services that aren't needed.
Vehicle: Hyundai Elantra
Service Date: 06/15/2017
Review Created: 06/16/2017 08:42 AM
GARY D. on 06/15/2017
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"Caroline was great!"
Very happy with the customer service and work done on my car.
Vehicle: Nissan Maxima
Service Date: 06/14/2017
Review Created: 06/15/2017 04:18 PM
Mandy H. on 06/15/2017
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Mandy said she took her vehicle into this business for a tune up and they didn't do what was supposed to be done. This is the second time this has happened with this business.
Vehicle: Ford Fusion
Category: Service
Service Date: 06/14/2017
Review Created: 06/15/2017
This review was collected via phone interview by Customer Research Inc.
GLORIA W. on 06/11/2017
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Good service but accommodaions were disgusting!"
The ladies restroom was FILTHY!!!! and looked like it had not been cleaned forever. I would not return to this store for that reason,
Vehicle: Honda Accord
Service Date: 06/09/2017
Review Created: 06/11/2017 01:51 PM
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