NAPA Super Car Care Center


Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5rating 4.54

336 Reviews

92% Would Recommend
Latest Review 6 days ago
NICOLE P. on 05/18/2017
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"Great service from honest folks"
The staff at the desk is always friendly and honest. They make your stay while u wait comfortable. I have not had any issues with the services done to my van and they are always willing to accommodate my hectic schedule.
Vehicle: Toyota Sienna
Service Date: 05/17/2017
Review Created: 05/18/2017 04:09 AM
Myles B. on 05/18/2017
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Myles said this business got him in and out promptly.
Vehicle: Mercedes-Benz E550
Category: Service
Service Date: 05/17/2017
Review Created: 05/18/2017
This review was collected via phone interview by Customer Research Inc.
VADIA B. on 05/16/2017
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"Excellent Service!"
I had a wonderful experience with NAPA Center. The facility is clean and comfortable. The staff was very friendly and professional. Most importantly they took care of my car and their fees are reasonable with no surprises.
Vehicle: Toyota Corolla
Service Date: 05/15/2017
Review Created: 05/16/2017 03:35 AM
Sharlene C. on 05/10/2017
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Sharlene said they did a good job explaining the work and they finished in a timely manner. They worked with her on the price and she's satisfied with what they did.
Vehicle: Volvo S40
Category: Service
Service Date: 05/09/2017
Review Created: 05/10/2017
This review was collected via phone interview by Customer Research Inc.
GREGORY B. on 05/07/2017
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"Great Job"
They did a great job on my car. They had it done when they said it would be.
Vehicle: Saturn Relay
Service Date: 05/06/2017
Review Created: 05/07/2017 01:44 PM
Dylan H. on 05/06/2017
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Dylan said he would recommend this business to others.
Vehicle: Chevrolet S10 Pickup
Category: Service
Service Date: 04/27/2017
Review Created: 05/06/2017
This review was collected via phone interview by Customer Research Inc.
Jerome B. on 05/05/2017
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Jerome said this business took care of everything they needed to. They got it done quickly and they did not try to price gouge him.
Vehicle: Kia Optima
Category: Service
Service Date: 04/29/2017
Review Created: 05/05/2017
This review was collected via phone interview by Customer Research Inc.
Dennis H. on 05/05/2017
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Dennis said they were absolutely ahead of schedule. They exceeded all his expectations and were fantastic. They provided professional support.
Vehicle: Toyota Tacoma
Category: Service
Service Date: 04/29/2017
Review Created: 05/05/2017
This review was collected via phone interview by Customer Research Inc.
Nicholas M. on 05/05/2017
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Nicholas said they were quick, easy, and he had no problems.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 04/29/2017
Review Created: 05/05/2017
This review was collected via phone interview by Customer Research Inc.
Jeff E. on 05/04/2017
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Jeff said he has no complaints about this business. They were accommodating, quick, fast and professional.
Vehicle: Ford Pickup
Category: Service
Service Date: 05/03/2017
Review Created: 05/04/2017
This review was collected via phone interview by Customer Research Inc.
LIONEL D. on 04/23/2017
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"Good service"
Good waiting area
Vehicle: Acura TL
Service Date: 04/22/2017
Review Created: 04/23/2017 06:52 AM
DENISE M. on 04/18/2017
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"Convenient hours for servicing your vehicle "
quick service, able to get my care repaired in a short amount of time
Vehicle: Ford Focus
Service Date: 04/15/2017
Review Created: 04/18/2017 12:31 AM
Melanie T. on 04/11/2017
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Melanie said she was in and out quickly. The customer service is friendly and Kenneth was great. She has no complaints.
Vehicle: Honda Accord
Category: Service
Service Date: 04/10/2017
Review Created: 04/11/2017
This review was collected via phone interview by Customer Research Inc.
Jeannemarie J. on 04/11/2017
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Jeanemarie said they did a great job.
Vehicle: Saab 9-3
Category: Service
Service Date: 04/10/2017
Review Created: 04/11/2017
This review was collected via phone interview by Customer Research Inc.
Kayleigh W. on 04/11/2017
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Kayleigh said the lady at the front desk, Carolyn was very nice and pleasant to deal with. There was another employee there and he was very rude. One of the mechanics that was sweeping the floor was rude as well. There was another mechanic that was very nice and pleasant. She would recommend them but with caution.
Vehicle: Volkswagen Jetta
Category: Service
Service Date: 04/10/2017
Review Created: 04/11/2017
This review was collected via phone interview by Customer Research Inc.
Josh L. on 04/10/2017
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Josh said they did a great job. They were friendly and nice.
Vehicle: Honda Accord
Category: Service
Service Date: 04/09/2017
Review Created: 04/10/2017
This review was collected via phone interview by Customer Research Inc.
Chezmin S. on 04/08/2017
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Chezmin said this business had pretty good and fast service.
Vehicle: BMW 328i
Category: Service
Service Date: 04/06/2017
Review Created: 04/08/2017
This review was collected via phone interview by Customer Research Inc.
Raymond S. on 04/07/2017
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Raymond said this business went above and beyond expectations. The people helped out and were available when needed. Caroline was the best.
Vehicle: Subaru Legacy
Category: Service
Service Date: 04/05/2017
Review Created: 04/07/2017
This review was collected via phone interview by Customer Research Inc.
The Team a. at NAPA Super Car Care Center responded on 05/23/2017

Thank you Raymond, for the 5 star rating. We are happy to hear that you appreciate our team going above and beyond for you and your vehicle.  We do our best to always make ourselves available to our amazing customers.  We hope to service your vehicle next time and appreciate your recommendation!
 

PAMELA and RICK K. on 04/06/2017
Recommended badge inactive Recommended
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"Environment (Depressing) Moral (Depressing)"
Person plugged my flat but made me feel very uncomfortable with how he requested I provide him with wheel locks. I could have done without the rolling of the eyes. After handing the tech the wheel locks he never said Thank You or anything, he took them, got into my car and drove away. Very caveman like. I thought I heard a grunt. Very disappointed. I have brought my car into that shop before and the other gentlemen that were at the front desk were amazing, sure wish they were still there. It is very obivous something has changed in the last six months. Too bad.
Vehicle: Honda Pilot
Service Date: 04/03/2017
Review Created: 04/06/2017 05:30 PM
The Team a. at NAPA Super Car Care Center responded on 05/23/2017

Thank you Pamela and Rick, for the feedback. Upon inspection of your paperwork we can confirm that the technician that you interacted with no longer works for us and the service advisor has been spoken to.  We apoligize for such rude behavior as we continue to hire only the best employees in our local community to service our customers vechiles.  Unfortunatly you learned first hand that this technician is not NAPA Super Car Care Center material, we hope that you can reconsider us in the future as we would love to have you back.

JASON F. on 04/05/2017
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"Inspection Time."
Very easy, as usual!
Vehicle: Ford Bronco
Service Date: 04/03/2017
Review Created: 04/05/2017 06:34 AM
The Team a. at NAPA Super Car Care Center responded on 05/23/2017

Thank you Jason, for the 5 star rating. We are happy to hear that your service was very easy and this is the norm for your experience with us!  We hope to service your vehicle next time and appreciate your recommendation!

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