Napleton's Valley Hyundai


Overall Rating 4.33/5Overall Rating 4.33/5Overall Rating 4.33/5Overall Rating 4.33/5rating 4.33

1500 Reviews

ReScore Reviews™ (16)

ReScore
Overall Rating 3.8750013/5Overall Rating 3.8750013/5Overall Rating 3.8750013/5rating 3.8750013rating 3.8750013
Original
Overall Rating 2.0625/5Overall Rating 2.0625/5rating 2.0625rating 2.0625rating 2.0625
86% Would Recommend
100% Business Response
Latest Review about 12 hours ago
Joseph W. on 06/26/2017
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"Very well organized in all respects"
All personnel were very professional in every way and very involved to full their responsibility to complete the service for me
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 06/21/2017
Service Type: Repair
Review Created: 06/26/2017 05:37 PM
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Shannon B. at Napleton's Valley Hyundai responded on 06/26/2017

We are thrilled to hear that! Very happy to have been able to provide that five star amazing service to accommodate that fantastic rating. 

Verified Customer on 06/26/2017
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"Friendly staff"
Great service!
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 06/17/2017
Service Type: Maintenance
Review Created: 06/26/2017 03:22 PM
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Shannon B. at Napleton's Valley Hyundai responded on 06/26/2017

We are glad that we could provide that great service that you wrote about. I hope that we can show you the same level of service the next time you stop in for your routine maintenance need! Thank you for your five star rating.

Thomas N. on 06/26/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Pretty good"
They are always friendly and pretty prompt. My review is a good one for the service side but it's tainted by the engineers of Hyundai. Who builds a fog light into the bumper itself?
Vehicle: 2013 Hyundai Sonata Hyb
Category: Service
Service Date: 06/22/2017
Service Type: Maintenance
Review Created: 06/26/2017 12:49 PM
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Shannon B. at Napleton's Valley Hyundai responded on 06/26/2017

We love hearing the great remarks about our service advisors. We at Napleton's Valley Hyundai are happy to hear that he did such a job well done.

Verified Customer on 06/26/2017
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"Very accomidating"
Helpful
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 06/22/2017
Service Type: Maintenance
Review Created: 06/26/2017 10:55 AM
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Shannon B. at Napleton's Valley Hyundai responded on 06/26/2017

Thank you for your quick and easy five star rating. Glad that we were helpful for you, and we can't wait for you to come in for your next routine maintenance need.

Charles T. on 06/24/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Close to our house. Same place where we purchased the vehicle "
Still will bring back for service
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 06/17/2017
Service Type: Maintenance
Review Created: 06/24/2017 11:10 AM
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Shannon B. at Napleton's Valley Hyundai responded on 06/24/2017

We are sorry that it took a bit longer than expected. On Saturdays, we do get a bit busy. We are happy to have your repeat service, and will see you again for your next routine maintenance need.

Verified Customer on 06/24/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"First maintenance appointment"
As expected. Good job.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 06/17/2017
Service Type: Maintenance
Review Created: 06/24/2017 10:29 AM
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Shannon B. at Napleton's Valley Hyundai responded on 06/24/2017

Sorry about that. Sometimes it doesn't show with the initial search. But, thank you for your patience. I am glad that we could provide that great service with promptness.

Dorothy B. on 06/23/2017
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"Personnel were excellent"
I had a very good experience, the person that helped me was very helpful.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 06/16/2017
Service Type: Maintenance
Review Created: 06/23/2017 07:42 PM
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Shannon B. at Napleton's Valley Hyundai responded on 06/24/2017

We are glad that our advisors could help you out the way that they did. Hope to see you here again for your next routine maintenance need!

Bryan S. on 06/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Review"
They take care of your car like they should
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 06/13/2017
Service Type: Repair
Review Created: 06/23/2017 02:36 PM
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Shannon B. at Napleton's Valley Hyundai responded on 06/23/2017

That is what we strive to do, and I'm glad that we could meet and/or exceed those expectations for you! We at Napleton's Valley Hyundai hope that you come again for your next routine maintenance need!

KATHLEEN V. on 06/22/2017
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"Attentive Service Team "
Purchased my car at this dealership and the after market support is really top notch. Great service team!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 06/20/2017
Service Type: Maintenance
Review Created: 06/22/2017 03:46 PM
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Kim T. at Napleton's Valley Hyundai responded on 06/23/2017

Thank you for your thoughtful review. Glad our service was top notch for you.

Kim Thompson
Kenneth C. on 06/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The Best Service "
Always excellent service, great technicians, clean comfortable waiting area (shuttle service as well)! Tony Derka is the ultimate professional.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 06/19/2017
Service Type: Repair
Review Created: 06/21/2017 11:34 AM
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Shannon B. at Napleton's Valley Hyundai responded on 06/21/2017

Thank you for your kind compliments! The Napleton's Valley Hyundai staff loves hearing this great recognition.

Thomas S. on 06/21/2017
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"Quick and friendly."
On time completion
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 06/19/2017
Service Type: Repair
Review Created: 06/21/2017 11:32 AM
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Shannon B. at Napleton's Valley Hyundai responded on 06/21/2017

Thank you for your review and great rating. We are glad that we could provide that quick and friendly service.

JAYME L. on 06/21/2017
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"Great dealership"
Bought my car here in Nov. Always friendly and helpful.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 06/19/2017
Service Type: Repair
Review Created: 06/21/2017 10:49 AM
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Shannon B. at Napleton's Valley Hyundai responded on 06/21/2017

Thank you for your kind words. Hope to see you here for your next routine maintenance need.

Daniel M. on 06/21/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"The service "
4
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 06/19/2017
Service Type: Repair
Review Created: 06/21/2017 10:35 AM
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Kim T. at Napleton's Valley Hyundai responded on 06/21/2017

We are very sorry your car had water spots after your car wash, please feel free to stop back any time for another one. 

Kim Thompson
Leroy H. on 06/21/2017
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"Equus service"
excellent staff and service
Vehicle: 2012 Hyundai Equus
Category: Service
Service Date: 06/19/2017
Service Type: Repair
Review Created: 06/21/2017 10:35 AM
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Kim T. at Napleton's Valley Hyundai responded on 06/21/2017

Glad we could give you such exceptional service. We look forward to seeing you at your next maintenance appointment. Thanks for the high review

Kim Thompson
Ui K. on 06/21/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good"
Good
Vehicle: 2010 Hyundai Tucson
Category: Service
Service Date: 06/19/2017
Service Type: Maintenance
Review Created: 06/21/2017 10:01 AM
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Kim T. at Napleton's Valley Hyundai responded on 06/21/2017

We love receiving feeback from our customers, thanks for your response

Kim Thompson
Verified Customer on 06/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service!"
The staff here are very helpful.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 06/08/2017
Service Type: Maintenance
Review Created: 06/20/2017 07:23 PM
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Kim T. at Napleton's Valley Hyundai responded on 06/21/2017

We are happy to hear your service was excellent and look forward to your next maintenance visit

Kim Thompson
Hector C. on 06/20/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"TOP NOTCH SERVICE!!!!"
It was great working with Kevin again! Keep up the good work!!
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 06/17/2017
Service Type: Maintenance
Review Created: 06/20/2017 04:17 PM
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Kim T. at Napleton's Valley Hyundai responded on 06/21/2017

Th;anks very much for the kindly review. Glad Kevin could help you

Kim Thompson
Ronald M. on 06/20/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Easy"
Yes
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 06/16/2017
Service Type: Repair
Review Created: 06/20/2017 03:14 PM
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Shannon B. at Napleton's Valley Hyundai responded on 06/20/2017

Thank you for your review, and we hope to see you here at your next routine maintenance need!

Verified Customer on 06/20/2017
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"Great customer service"
They changed my oil at no cost due to a long wait time. It was completely unexpected and generous.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 06/17/2017
Service Type: Maintenance
Review Created: 06/20/2017 11:03 AM
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Shannon B. at Napleton's Valley Hyundai responded on 06/20/2017

I'm happy that we were able to make it up to you. Sorry again for the long wait. Thank you for your great five star rating, we love hearing that type of feedback!

Verified Customer on 06/20/2017
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"Good customer care"
Good service in a short period of time.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 06/16/2017
Service Type: Repair
Review Created: 06/20/2017 10:46 AM
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Shannon B. at Napleton's Valley Hyundai responded on 06/20/2017

Thank you for your feedback, we love hearing those five star reviews. I'm glad that we were able to exceed your expectations.

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