Napleton's Valley Hyundai


Overall Rating 4.33/5Overall Rating 4.33/5Overall Rating 4.33/5Overall Rating 4.33/5rating 4.33

1325 Reviews

ReScore Reviews™ (14)

ReScore
Overall Rating 4.0000007/5Overall Rating 4.0000007/5Overall Rating 4.0000007/5Overall Rating 4.0000007/5rating 4.0000007
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
86% Would Recommend
100% Business Response
Latest Review about 7 hours ago
MICHAEL D. on 04/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service"
That's one way to get me to not fill it in
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 04/26/2017
Service Type: Maintenance
Review Created: 04/28/2017 03:03 PM
Matthew M., Service Director at Napleton's Valley Hyundai responded on 04/28/2017

Thanks again for choosing to service with us.

Matthew Murphy
Serivce Director
630-851-2500
Dan H. on 04/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly n great service. Did a great gob to solve the problem."
I will always bring my hyundai back there..
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 04/26/2017
Service Type: Repair
Review Created: 04/28/2017 10:28 AM
Matthew M., Service Director at Napleton's Valley Hyundai responded on 04/28/2017

Alwyas great to hear.  Thanks again.

Matthew Murphy
Serivce Director
630-851-2500
Malcolm W. on 04/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I have always have had a great experience at NapeltonHyandai and will continue to do business with them. "
Great staff.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 04/24/2017
Service Type: Repair
Review Created: 04/27/2017 02:16 PM
Matthew M., Service Director at Napleton's Valley Hyundai responded on 04/28/2017

Thank you very much!

Matthew Murphy
Serivce Director
630-851-2500
Carole Y. on 04/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"A Great, Wonderful Experience Each and Every Time"
Professional, Accommodating, Courteous Always
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 04/13/2017
Service Type: Maintenance
Review Created: 04/26/2017 01:01 PM
Matthew M., Service Director at Napleton's Valley Hyundai responded on 04/27/2017

Thank you very much!  I will share with the sales and finance team.

Matthew Murphy
Serivce Director
630-851-2500
Kaylee H. on 04/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The staff is why Napleton is such a wonderful dealership. Wonderful people in every department. "
Yes, I would absolutely recommend Napleton Hyundia to anyone!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/22/2017
Service Type: Repair
Review Created: 04/26/2017 11:40 AM
Matthew M., Service Director at Napleton's Valley Hyundai responded on 04/27/2017

Thank you very much. I will share your compliments with the entire dealership team.

Matthew Murphy
Serivce Director
630-851-2500
Michael W. on 04/24/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"clean and comfortable waiting area/ catch up to some reading materials - good coffee..."
the reason for the visit was the 71K check-up/ oil change - easy. Have problem with sun visors which fall and are loose (both) - only fix is pay $160 EACH to replace -> ridiculous - they should not have failed, ever - never heard of such a thing with sun visors...
Vehicle: 2008 Hyundai Sonata
Category: Service
Service Date: 04/19/2017
Service Type: Maintenance
Review Created: 04/24/2017 09:35 PM
Matthew M., Service Director at Napleton's Valley Hyundai responded on 04/27/2017

Michael,

I am happy to hear that our staff treated you well.  I will look into the visor issues for you.

Matthew Murphy
Serivce Director
630-851-2500
Verified Customer on 04/24/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good"
Why is the car wash broken every time I get an oil change
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 04/20/2017
Service Type: Repair
Review Created: 04/24/2017 04:39 PM
Matthew M., Service Director at Napleton's Valley Hyundai responded on 04/27/2017

I apologize.  We have had numerous failures with the wash, and are trying to get them resolved as quickly as possible.

Matthew Murphy
Serivce Director
630-851-2500
Clifton B. on 04/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"2013"
Nice job defining my vehicle's needs.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 04/20/2017
Service Type: Repair
Review Created: 04/24/2017 03:05 PM
Matthew M., Service Director at Napleton's Valley Hyundai responded on 04/27/2017

Always great to hear.  Thank you for choosing to service with us.

Matthew Murphy
Service Director
630-851-2500
Mark G. on 04/23/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Provided the utmost customer service"
Definitely recommend to friends and family!
Vehicle: 2004 Hyundai Santa Fe
Category: Service
Service Date: 04/17/2017
Service Type: Maintenance
Review Created: 04/23/2017 08:08 AM
Matthew M., Service Director at Napleton's Valley Hyundai responded on 04/24/2017

Thnak you very much. 

Matthew Murphy
Serivce Director
630-851-2500
Verified Customer on 04/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great service"
great service
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 04/17/2017
Service Type: Maintenance
Review Created: 04/22/2017 04:02 PM
Matthew M., Service Director at Napleton's Valley Hyundai responded on 04/24/2017

I am happy to hear that all went well.

Matthew Murphy
Serivce Director
630-851-2500
Verified Customer on 04/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Tony was a great Service advisor."
I will return there.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 04/14/2017
Service Type: Maintenance
Review Created: 04/22/2017 07:02 AM
Matthew M., Service Director at Napleton's Valley Hyundai responded on 04/24/2017

Thank you.  I will share the compliments with Tony.

Matthew Murphy
Serivce Director
630-851-2500
Verified Customer on 04/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Curteous and professional service"
We have a 2010 Santa Fe and a 2013 Sonata and both have been well cared for @ Napelton
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 04/18/2017
Service Type: Repair
Review Created: 04/21/2017 02:34 PM
Matthew M., Service Director at Napleton's Valley Hyundai responded on 04/24/2017

Thank you very much.  I am always happy to hear that all went well.

Matthew Murphy
Serivce Director
630-851-2500
Verified Customer on 04/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Customer Service"
Service advisor was kind and service was quick.
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 04/19/2017
Service Type: Maintenance
Review Created: 04/21/2017 10:40 AM
Matthew M., Service Director at Napleton's Valley Hyundai responded on 04/24/2017

Thank you very much.  I will share your comments with Arline.

Matthew Murphy
Serivce Director
630-851-2500
Verified Customer on 04/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Don't wait too much for service"
Friendlly staff
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 04/13/2017
Service Type: Repair
Review Created: 04/20/2017 04:05 PM
Verified Customer on 04/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always a pleasure."
Love the friendly and knowledgeable staff. I have no fear of upselling...I get what I need.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 04/17/2017
Service Type: Repair
Review Created: 04/20/2017 12:40 PM
John K. on 04/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Another great experience"
Professional & friendly service. No surprises or hidden fees. The only place I go for service.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 04/18/2017
Service Type: Repair
Review Created: 04/20/2017 12:21 PM
Joseph K. on 04/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service as always"
Excellent customer service as always! Brought my car in for a routine oil change and the service tech found an issue with my wheel barring. The management did everything they could to assist me with overnighting the new part and getting my car serviced and fixed the next day, just in time to get to work. I really appreciate the honestly and willingness to accomidate me in a manner that did not affect my personal duties. I will continue to have my car serviced at this location due to the friendly staff and accommodating nature of business they provide. Five star service!
Vehicle: 2014 Hyundai Veloster
Category: Service
Service Date: 04/15/2017
Service Type: Repair
Review Created: 04/20/2017 08:46 AM
James B. on 04/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai Sonata"
Polite and qualified
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 04/17/2017
Service Type: Repair
Review Created: 04/19/2017 12:20 PM
William B. on 04/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Timely service "
I turned my car in at 7am, car was ready to roll at 10am same day. When I picked it up two people asked to help me. The car was washed and waxed like the first day I got it off the lot. Very impressed.
Vehicle: 2012 Hyundai Genesis Co
Category: Service
Service Date: 04/14/2017
Service Type: Repair
Review Created: 04/18/2017 12:40 PM
PATRICIA G. on 04/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"My go-to-car-maintenance-place"
I'm always satisfied with the service received here. I trust them and will return to them for my car's needs.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/13/2017
Service Type: Maintenance
Review Created: 04/18/2017 12:20 PM
Displaying Review 1 - 20 of 1325 in total