New Rochelle Hyundai


Overall Rating 4.46/5Overall Rating 4.46/5Overall Rating 4.46/5Overall Rating 4.46/5rating 4.46

462 Reviews

ReScore Reviews™ (26)

ReScore
Overall Rating 4.3076946/5Overall Rating 4.3076946/5Overall Rating 4.3076946/5Overall Rating 4.3076946/5rating 4.3076946
Original
Overall Rating 2.1923077/5Overall Rating 2.1923077/5rating 2.1923077rating 2.1923077rating 2.1923077
89% Would Recommend
100% Business Response
Latest Review about 4 hours ago
Brenda H. on 06/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service."
4 1/2 stars
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 06/21/2017
Service Type: Repair
Review Created: 06/26/2017 11:32 AM
Edward T., Service Manager at New Rochelle Hyundai responded on 06/26/2017

Thank you for posting this!

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Bernardo B. on 06/25/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great service, and clean facilities."
Yes.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 06/15/2017
Service Type: Repair
Review Created: 06/25/2017 08:54 AM
Edward T., Service Manager at New Rochelle Hyundai responded on 06/26/2017

Thank you!

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Ana O. on 06/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service "
John, Lisa and the rest of the crew are great. They are Very understanding, helpful.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 06/12/2017
Service Type: Repair
Review Created: 06/24/2017 06:30 PM
Edward T., Service Manager at New Rochelle Hyundai responded on 06/26/2017

Thank you for posting this! We appreciate it!

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Ardiana H. on 06/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Review "
Really professional, attentive and courteous staff at new Rochelle Hyundai
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 06/20/2017
Service Type: Maintenance
Review Created: 06/23/2017 10:49 AM
Edward T., Service Manager at New Rochelle Hyundai responded on 06/23/2017

Thanks for your comments! We appreciate the five star rating!

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Jean Marie D. on 06/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"excellent service"
Very helpful service manager.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 06/15/2017
Service Type: Maintenance
Review Created: 06/20/2017 11:38 AM
Edward T., Service Manager at New Rochelle Hyundai responded on 06/20/2017

Thank you for your five star feedback!

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Shirley D. on 06/20/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Car inspection "
Was in and out in about an hour and a half.
Vehicle: 2007 Hyundai Sonata
Category: Service
Service Date: 06/14/2017
Service Type: Maintenance
Review Created: 06/20/2017 03:47 AM
Edward T., Service Manager at New Rochelle Hyundai responded on 06/20/2017

Thank you for your feedback! We're glad you were satisfied!

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Amanda L. on 06/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Tina and the mechanics did a great job.
Vehicle: 2008 Hyundai Accent
Category: Service
Service Date: 06/12/2017
Service Type: Maintenance
Review Created: 06/15/2017 05:44 PM
Edward T., Service Manager at New Rochelle Hyundai responded on 06/16/2017

Thanks for posting this!

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Doreen P. on 06/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Staff was courteous and service was quick
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 06/12/2017
Service Type: Repair
Review Created: 06/15/2017 11:05 AM
Edward T., Service Manager at New Rochelle Hyundai responded on 06/15/2017

We're glad you were satisfied! Thank you!

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Deborah A. on 06/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
All my concerns were addressed, even a recall I had no Knowledge about. Very impressed.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 06/08/2017
Service Type: Repair
Review Created: 06/13/2017 12:52 PM
Edward T., Service Manager at New Rochelle Hyundai responded on 06/13/2017

I'm glad to hear you were impressed! Thanks for posting 5 stars for us!

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Donald R. on 06/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Don R"
The service department is friendly and efficient.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 06/07/2017
Service Type: Maintenance
Review Created: 06/12/2017 05:03 PM
Edward T., Service Manager at New Rochelle Hyundai responded on 06/13/2017

Thank you for the compliment!

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Robert D. on 06/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Friendly people. Prompt service. Easy to get appointment
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 06/07/2017
Service Type: Maintenance
Review Created: 06/12/2017 11:53 AM
Edward T., Service Manager at New Rochelle Hyundai responded on 06/13/2017

It's great to hear you are satisfied with our service department! Thank you for posting 5 stars!

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Stephanie R. on 06/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The staff"
It is always a pleasure to come in . The service department is great john especially so nannerable so respectful.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 06/05/2017
Service Type: Repair
Review Created: 06/12/2017 04:42 AM
Edward T., Service Manager at New Rochelle Hyundai responded on 06/12/2017

Thank you for complimenting John and giving us 5 stars!

We appreciate it!

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Magalin S. on 06/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"None"
5
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 06/06/2017
Service Type: Maintenance
Review Created: 06/10/2017 03:32 PM
Edward T., Service Manager at New Rochelle Hyundai responded on 06/12/2017

Thank you!

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Verified Customer on 06/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly Staff"
Yes
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 06/02/2017
Service Type: Repair
Review Created: 06/10/2017 08:22 AM
Edward T., Service Manager at New Rochelle Hyundai responded on 06/12/2017

Thank you for posting this! We appreciate the 5 stars!

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Mary Jane R. on 06/09/2017
Verified badge inactive Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Sonata 2015"
Efficient and friendly dealership ! John in service is knowledgeable and kind, Great savings with service specials, Thank you !
Service Date: 06/07/2017
Service Type:
Review Created: 06/09/2017 08:42 PM
Edward T., Service Manager at New Rochelle Hyundai responded on 06/12/2017

Thank you so much for posting this! We appreciate it!

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

John B. on 06/09/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Nice job"
Good job
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 06/06/2017
Service Type: Maintenance
Review Created: 06/09/2017 10:40 AM
Edward T., Service Manager at New Rochelle Hyundai responded on 06/09/2017

Thank you for posting this!

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Juan D. on 06/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good care Great people"
Love the service and professionalism at this location. They always advise me well and treat me with respect. The staff is great. Will keep coming back
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 05/26/2017
Service Type: Repair
Review Created: 06/08/2017 08:24 AM
Edward T., Service Manager at New Rochelle Hyundai responded on 06/08/2017

Thank you so much for the wonderful compliments! It's great to hear that we are doing the right thing! Thanks again!

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Verified Customer on 06/06/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"HYUNDAI TUCSON"
Professional, courteous, and able to use on line discounts also waiting area was relaxing.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 05/24/2017
Service Type: Maintenance
Review Created: 06/06/2017 03:45 PM
Edward T., Service Manager at New Rochelle Hyundai responded on 06/07/2017

It's great to hear you were happy with our service department! Thank you for posting this!

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Verified Customer on 06/06/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Disclosure "
Your name will appear as 'Anonymous' in the review. Hyundai Motor America and New Rochelle Hyundai will have access to your recent service visit information.
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 05/31/2017
Service Type: Repair
Review Created: 06/06/2017 03:25 PM
Edward T., Service Manager at New Rochelle Hyundai responded on 06/07/2017

I am sorry you were upset when told that a recharge on your AC system was not covered by the manufacturers warranty. In spite of that fact, being that your car was on a lift having a recall completed, I had our tech charge your air conditioning system as a courtesy gesture.

The "unprofessional" voice mail you referred to was in response to personal insults you posted on Facebook. I also found out later that you were unnecessarily disrespectful on the phone with our receptionist, your Facebook post stated she should be fired. I could not understand this, especially after servicing your vehicle for free. In the message I left for you, I simply quoted the name you called me and requested that you call me back to discuss the matter.

We always try our best to do the right thing for our customers. I thought this was very clear in your case because you left with your vehicle taken care of at no charge for a non warranty issue. It is even more evident if you read through the vast majority of our reviews.

It is impossible to please one hundred percent of the people one hundred percent of the time. We truly make every effort here to do just that, so it is very upsetting to get a bad review.  That being said, if there is an issue, I always have hope that people will take the high road and at least be respectful to each other.  

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Theodore S. on 06/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
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Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 05/31/2017
Service Type: Maintenance
Review Created: 06/06/2017 11:55 AM
Edward T., Service Manager at New Rochelle Hyundai responded on 06/06/2017

Thank you for posting five stars for us!

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

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