New Rochelle Hyundai


Overall Rating 4.48/5Overall Rating 4.48/5Overall Rating 4.48/5Overall Rating 4.48/5rating 4.48

538 Reviews

ReScore Reviews™ (27)

ReScore
Overall Rating 4.3333367/5Overall Rating 4.3333367/5Overall Rating 4.3333367/5Overall Rating 4.3333367/5rating 4.3333367
Original
Overall Rating 2.1851859/5Overall Rating 2.1851859/5rating 2.1851859rating 2.1851859rating 2.1851859
89% Would Recommend
100% Business Response
Latest Review 4 days ago
Valda G. on 08/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"MY Hyundai"
No comment
Vehicle: 2010 Hyundai Santa Fe
Category: Service
Service Date: 08/15/2017
Service Type: Maintenance
Review Created: 08/19/2017 03:24 PM
Edward T., Service Manager at New Rochelle Hyundai responded on 08/19/2017

Thank you for the 5 Stars! 

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

LIUS M. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service Every Time!"
Excellent service every time I go there! Lisa is awesome! Every time I am there she makes the process so simple and easy. She followed up with the technician periodically to make sure the work gets done in a timely manner as I was pressed for time. Tremendous work! Highly recommend them and specifically Lisa to everyone.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 07/18/2017
Service Type: Repair
Review Created: 08/17/2017 02:18 PM
Edward T., Service Manager at New Rochelle Hyundai responded on 08/17/2017

Thank you for posting this review!

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

CARLIN A. on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
AAAAA+
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 08/08/2017
Service Type: Repair
Review Created: 08/12/2017 06:50 AM
Edward T., Service Manager at New Rochelle Hyundai responded on 08/12/2017

Thank you for the great feedback! 

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

John E. on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Smooth oil change."
Courteous and professional staff. Comfortable waiting room. Timely service.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 08/05/2017
Service Type: Maintenance
Review Created: 08/10/2017 04:52 PM
Edward T., Service Manager at New Rochelle Hyundai responded on 08/10/2017

Thank you for posting this great review! We appreciate it!

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Robert D. on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly service people "
Great job!!!
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/07/2017
Service Type: Repair
Review Created: 08/10/2017 11:48 AM
Edward T., Service Manager at New Rochelle Hyundai responded on 08/10/2017

Thank you! We appreciate the 5 star rating!

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Marc C. on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Courteous and Fast"
My car was fixed quickly. Jon Arias and his staff were very gracious. The steering has never felt better!
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 08/07/2017
Service Type: Maintenance
Review Created: 08/10/2017 11:06 AM
Edward T., Service Manager at New Rochelle Hyundai responded on 08/10/2017

Thank you for posting this 5 star review!

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Giuseppe B. on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The survice is very good an it's a nice atmosphere."
Very happy with the survice.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/04/2017
Service Type: Repair
Review Created: 08/08/2017 04:54 PM
Edward T., Service Manager at New Rochelle Hyundai responded on 08/08/2017

We're glad you're happy! Thank you for posting this!

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Verified Customer on 08/07/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Recall visit"
Could have been faster.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/02/2017
Service Type: Repair
Review Created: 08/07/2017 12:23 PM
Edward T., Service Manager at New Rochelle Hyundai responded on 08/07/2017

Thank you for posting thiis! Please feel free to contact me if you have questions about your visit. 

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Hope N. on 08/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Top Quality Customer Service "
I forgot to make an appointment for service and was leaving on a very long distance trip which required the car be serviced. When I arrived at the service center John greeted me with his usual pleasant manner and when I explained that I had a late day appointment but needed to be on the road earlier, he not only accommodated me, but provided a car wash coupon and wishes for safe travel. I find this to be the case whenever I go to New Rochelle. They are professional, accommodating and always quality work
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 07/28/2017
Service Type: Repair
Review Created: 08/07/2017 10:43 AM
Edward T., Service Manager at New Rochelle Hyundai responded on 08/07/2017

Thank you for the wonderful feedback! We appreciate it! 

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

James L. on 08/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
It's the best
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 07/28/2017
Service Type: Repair
Review Created: 08/06/2017 11:55 AM
Edward T., Service Manager at New Rochelle Hyundai responded on 08/06/2017

Thank you for your kind words! We appreciate it!

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Diane M. on 08/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and Professional !"
I was pleased, that this visit I was only charged for parts.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 08/01/2017
Service Type: Maintenance
Review Created: 08/04/2017 02:28 PM
Edward T., Service Manager at New Rochelle Hyundai responded on 08/04/2017

Thank you for posting this! We appreciate the 5 stars!

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Verified Customer on 08/04/2017
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"Honest & Quick "
It's not that close to my house, but they had a deal going on for a NYS inspection so I went there. At that time, they also informed me of a campaign for undercoating the under carriage. I also had that performed. I was shocked that Central Avenue Hyundai never informed me of that campaign about 3 weeks prior when I had work performed there!
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 08/01/2017
Service Type: Repair
Review Created: 08/04/2017 10:59 AM
Edward T., Service Manager at New Rochelle Hyundai responded on 08/10/2017

I am glad we were able to take care of everything for you! We appreciate the 5 stars!

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Verified Customer on 08/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good job "
Good job
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 07/31/2017
Service Type: Repair
Review Created: 08/03/2017 10:18 PM
Edward T., Service Manager at New Rochelle Hyundai responded on 08/04/2017

Thank you for posting this review!

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Maria V. on 08/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Customer Serivce and Fast Service"
Everyone was very nice. Great customer service. The girl in the office was very nice and made eye contact right when I walked in even though she was on another call, then greeted me once she hung up. I live in Long Island and was visiting my sister so had to go to this location but was a GREAT choice!! Thank you!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 07/31/2017
Service Type: Repair
Review Created: 08/03/2017 11:17 AM
Edward T., Service Manager at New Rochelle Hyundai responded on 08/03/2017

Thank you! It's great to know you were so happy with your visit to us! We hope to see you again!

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Georgina M. on 08/03/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"FRIENDLY STAFF !!!!!!!!!!"
I always have a great experience when I visit. The staff is very friendly, and I especially like the new seating arrangements in the waiting area. Good Service means a lot to me .
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 07/31/2017
Service Type: Repair
Review Created: 08/03/2017 10:54 AM
Edward T., Service Manager at New Rochelle Hyundai responded on 08/03/2017

Thank you for posting this!

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

KHALID F. on 08/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service "
Superb service by John. Excellent customer satisfaction. Really glad.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 07/31/2017
Service Type: Maintenance
Review Created: 08/03/2017 10:48 AM
Edward T., Service Manager at New Rochelle Hyundai responded on 08/03/2017

Thank you for posting this 5 star review! We appreciate it!

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Verified Customer on 08/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Convenient Location, Good people. "
I made my appointment on the internet only a few hours before the scheduled time. I was greeted nicely and the repair done while I waited. Lower cost than my expectation.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 07/28/2017
Service Type: Maintenance
Review Created: 08/03/2017 10:29 AM
Edward T., Service Manager at New Rochelle Hyundai responded on 08/03/2017

We appreciate this review! Thank you!

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Norton R. on 08/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The work waqs done efficiently."
This is repetitious.
Vehicle: 2012 Hyundai Sonata Hyb
Category: Service
Service Date: 07/19/2017
Service Type: Maintenance
Review Created: 08/02/2017 12:36 PM
Edward T., Service Manager at New Rochelle Hyundai responded on 08/02/2017

Sorry about the repetition but we thank you for posting 5 stars for us!

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Gerard H. on 08/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Reliable and honest."
Service was well done and appreciated the oil change discount coupon sent in mail.
Vehicle: 2003 Hyundai Elantra
Category: Service
Service Date: 07/28/2017
Service Type: Maintenance
Review Created: 08/01/2017 03:53 PM
Edward T., Service Manager at New Rochelle Hyundai responded on 08/02/2017

Thank you for posting this review!


Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Edward S. on 08/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Courteous and knowledgeable"
Courteous and knowledgeableexcellent
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 07/28/2017
Service Type: Maintenance
Review Created: 08/01/2017 01:14 PM
Edward T., Service Manager at New Rochelle Hyundai responded on 08/01/2017

Thanks so much for posting this! We appreciate it!

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

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