I think our issues this morning were a result of confusion and miscommunication. You did have an appointment today, and after we test drove your car, I thought you were leaving it until 2:00pm (as you stated you needed it by then) so that we could further diagnose your transmission. You made a phone call to get a ride, and were talking on the phone and to me at the same time. I wasn't sure what was going on until you asked for your keys back and said you were leaving upset. I tried to call you but got no answer. Give me a call. We'll make it right.