North Point Auto Repair


Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

486 Reviews

99% Would Recommend
Latest Review 4 days ago
JOE I. on 06/22/2017
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"Up and Beyond!"
Steve and his crew work together as a "Team" to ensure complete satisfaction each and every time for each and every customer. Thank you, Steve!!
Vehicle: Audi S4
Service Date: 06/21/2017
Review Created: 06/22/2017 04:14 AM
Gopal N. on 06/19/2017
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Gopal said the issues with his vehicle seem to be resolved. He did not have any issues with the service provided by the employees at this business.
Vehicle: Toyota Camry
Category: Service
Service Date: 06/16/2017
Review Created: 06/19/2017
This review was collected via phone interview by Customer Research Inc.
LEE-ANNE C. on 06/18/2017
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"Steve is absolutely great!"
The first time I went to NPAR I needed a plug in my tire. He didn't even charge me. This last time I had broken my side mirror because my garage is very narrow. He got the best price for the parts, fixed it in 15 minutes and the labor charge was only $30. He's just a great person with a lot of integrity. The dealership would've charged at least three times as much. Plus, he plays good music in the waiting area!! 80's all the way!
Vehicle: Mercedes-Benz C300
Service Date: 06/15/2017
Review Created: 06/18/2017 05:34 PM
JULIAN J. on 06/18/2017
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"They can do ten things at once and get it all done, correctly and PDQ!"
Steve can work at lightning speed and never chase his tail!
He's fun to watch, too!
Vehicle: Toyota 4Runner
Service Date: 06/16/2017
Review Created: 06/18/2017 11:45 AM
RACHEL G. on 06/13/2017
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"Great service. Honest owner"
We appreciate the great service we get every time from north point auto repair team. They offer a clean, air-conditioned waiting area with wi-fo so in the time it took to get my oil changed I sent lots of emails and even took a short wal to a nearby park. When I returned they told me they had done an overall inspection on the car and all was good!
Vehicle: Audi Q7
Service Date: 06/12/2017
Review Created: 06/13/2017 10:31 AM
ANTHONY Y. on 06/10/2017
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"Awesome, as always!"
They are so thorough. Always a great job, and they let me know what needs to be done and what needs to be done next. I highly recommend them!
Vehicle: Chevrolet Tahoe
Service Date: 06/05/2017
Review Created: 06/10/2017 06:33 AM
CAROL M. on 05/31/2017
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"The Most Honest Auto Repair Shop We've Ever Come Across"
Four things stand out about our experience. First, Steve replaced an air filter housing out of his own pocket because he accidentally broke off the tabs that held it in place. Other repair shops would likely have told us it was broken when they found it, then charged us full price for a new one. Steve found a used one in excellent condition, installed it and ate the cost himself.

Second, he replaced the gas cap, which had a broken tether, with a new one. Never said a word about it, just replaced it for free.

Third, when I picked the car up it had been washed and vaccuumed. Even had been treated to Pina Colada air freshener!

Finally, he had a shop car that he let us use both times our car was with him.

He runs a classy operation. We'll definitely keep going back.
Vehicle: Jaguar S-Type
Service Date: 05/16/2017
Review Created: 05/31/2017 01:02 PM
PETER G. on 05/26/2017
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"First Impressions & Experiences"
The exterior of the shop, the yard isn't anything special, looks typical. However, the experience is first rate. A real world example of not judging a book by its cover. Steve conveys a sense of pride in the service delivered as well as a willingness to provide an excellent experience. This isn't your average shop.
Vehicle: Honda Element
Service Date: 05/24/2017
Review Created: 05/26/2017 04:01 AM
HELENA A. on 05/24/2017
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"Great repair shop! Great and fast service!"
Great repair shop! Great and fast service!
Vehicle: Dodge Caliber
Service Date: 05/22/2017
Review Created: 05/24/2017 05:21 AM
Evan M. on 05/23/2017
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Evan said this business has excellent and friendly service. They do the work on time and they are fast.
Vehicle: GMC Sierra
Category: Service
Service Date: 05/15/2017
Review Created: 05/23/2017
This review was collected via phone interview by Customer Research Inc.
EVELYN E. on 05/19/2017
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"I like they explained what was wrong with my car and my options"
Very knowledgeable. My car needs a new a/c but with the high mileage & age, it is not worth it. They made the air work better without replacing the whole thing. I am very happy!
Vehicle: Ford Explorer
Service Date: 05/18/2017
Review Created: 05/19/2017 04:48 PM
DAVID B. on 05/18/2017
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"Great service, honest mechanic"
I have been taking my Mercedes to North Point for years and have been very happy with the service and the value.
Vehicle: Mercedes-Benz E320
Service Date: 05/16/2017
Review Created: 05/18/2017 10:04 AM
Ken K. on 05/15/2017
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Ken said they provided excellent customer service. Everything was addressed well.
Vehicle: BMW 328xi
Category: Service
Service Date: 05/11/2017
Review Created: 05/15/2017
This review was collected via phone interview by Customer Research Inc.
Susan V. on 05/13/2017
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Susan said everything they do is perfect. She said they check other things and give her estimates so she can budget her finances better. She said she appreciates that.
Vehicle: Ford Explorer
Category: Service
Service Date: 05/06/2017
Review Created: 05/13/2017
This review was collected via phone interview by Customer Research Inc.
FRANCIS L. on 05/12/2017
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"North Point Auto's customer service is superb!"
Great Listeners+Auto mechanic Gurus+Honest & Trustworthy= Awesome Customer service.
Vehicle: Honda Accord
Service Date: 05/11/2017
Review Created: 05/12/2017 09:28 PM
HAMILTON F. on 05/12/2017
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"Integrity Personified "
Steve is knowledgeable about most cars. He doesn't bs you if he's not sure. I drive away each time feeling I was treated fairly.
Vehicle: Volkswagen Jetta
Service Date: 05/08/2017
Review Created: 05/12/2017 05:29 AM
Krishnaiah P. on 05/12/2017
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Krishnaiah said he was happy with the service at this business and they have excellent customer service.
Vehicle: Nissan Altima
Category: Service
Service Date: 05/01/2017
Review Created: 05/12/2017
This review was collected via phone interview by Customer Research Inc.
MARK I. on 05/11/2017
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"Car repair"
Great service! Would recommend Steve to anyone. He is honest and cares about his customers.
Vehicle: Ford Explorer
Service Date: 05/10/2017
Review Created: 05/11/2017 08:16 AM
LISA N. on 05/11/2017
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"Great service"
They took care of my car the same day I called. Took time to evaluate the problem. Very nice guys.
Vehicle: Acura RDX
Service Date: 05/10/2017
Review Created: 05/11/2017 07:10 AM
GARY B. on 05/10/2017
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"Jeep repair "
Quick. Fair pricing. HONEST!!!
Vehicle: Jeep Grand Cherokee
Service Date: 05/04/2017
Review Created: 05/10/2017 09:29 AM
Displaying Review 1 - 20 of 486 in total