When Kristie's vehicle arrived at the shop, within twenty minutes a check in was done and the vehicle was moving into the shop. The battery voltage was very low and we had some difficulty getting it to turn over so we could get it in the shop. When Kristie called asking about it, this was explained to her and also explained to her that this was not related to her accident in anyway, the life of the battery was running out and needed to be replaced. As far as her vehicle not being cleaned, the vehicle was washed and the inside cleaned as best as we could. She had a lot of personal belongings through out the vehicle. We cleaned as best as possible without bothering her personal belongings. There was no dust from the shop on the vehicle or inside. We are deeply disappointed to hear that she will not come back nor recommend us because of these issues, as she seems to be quiet happy with the body repair itself.