NorthStar Ford


Overall Rating 4.46/5Overall Rating 4.46/5Overall Rating 4.46/5Overall Rating 4.46/5rating 4.46

1850 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.6666667/5Overall Rating 4.6666667/5Overall Rating 4.6666667/5Overall Rating 4.6666667/5rating 4.6666667
Original
Overall Rating 1.6666667/5rating 1.6666667rating 1.6666667rating 1.6666667rating 1.6666667
90% Would Recommend
Latest Review about 19 hours ago
THOMAS W. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good job"
Affordable care
Vehicle: Ford Escape
Category: Service
Service Date: 09/05/2017
Review Created: 09/20/2017 04:28 PM
Joe S., BDC Manager at NorthStar Ford responded on 09/21/2017

Thank you for the review. We pride ourselves in providing the best experience for both our sales and service customers. Thank you for your business, we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673

HARLEY B. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast"
Fast and thorough
Vehicle: Dodge Caravan
Category: Service
Service Date: 09/05/2017
Review Created: 09/20/2017 03:29 PM
Joe S., BDC Manager at NorthStar Ford responded on 09/21/2017

Thank you for the review. We pride ourselves in providing the best experience for both our sales and service customers. Thank you for your business, we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673

JANET H. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service experience."
Arrived and rental was ready, finished after running errands and my vehicle was promptly ready for me to take home. Perfect!
Vehicle: Ford Escape
Category: Service
Service Date: 08/31/2017
Review Created: 09/19/2017 05:27 PM
Joe S., BDC Manager at NorthStar Ford responded on 09/20/2017

Thank you for your review Janet, we greatly do appreciate it. Thank you for using out service center we really do appreciate your business.

Joe Seppala
BDC Manager 
218-727-3673
MITCHELL F. on 09/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service, Service, and Service"
Excellent, TOP NOTCH!
Vehicle: Ford F-150
Category: Service
Service Date: 08/31/2017
Review Created: 09/16/2017 05:35 AM
Joe S., BDC Manager at NorthStar Ford responded on 09/18/2017

Thank you for the review Mitchell. We pride ourselves in providing the best experience for both our sales and service customers. Thank you for your business, we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673

BRADLEY C. on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"2017 FORD FUSION TITANIUM AWD"
I Bought a Brand New 2017 Ford Fusion Titanium AWD from NorthStar Ford. I buy all my vehicles from here and get all my vehicles service needs done here because here at NorthStar Ford they do such an amazing job here and I never really had any problems while I am here and I am always taken care of with any thing I need. Its always been great doing business with NorthStar Ford and I look forward to doing business here for the years to come. Loving my new car. Thanks for all the help NorthStar Ford.
Vehicle: Ford Fusion
Category: Service
Service Date: 08/30/2017
Review Created: 09/14/2017 02:53 PM
Joe S., BDC Manager at NorthStar Ford responded on 09/18/2017

Thank you for the review Bradley. We pride ourselves in providing the best experience for both our sales and service customers. Thank you for your business, we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673

TOM B. on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Faint noise"
I thought I had heard a faint noise coming from the engine. The service dep't took my truck for a ride and recognized the sound I was hearing. They immediately scheduled an appointment and corrected the problem. No hassle, no worries.
Vehicle: Ford Escape
Category: Service
Service Date: 08/29/2017
Review Created: 09/14/2017 06:47 AM
Joe S., BDC Manager at NorthStar Ford responded on 09/18/2017

Thank you for the review Mr. Benson. We pride ourselves in providing the best experience for both our sales and service customers. Thank you for your business, we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673

MELODY B. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They are helpful. "
They answer all questions, make you comfortable while waiting
Vehicle: Ford Escape
Category: Service
Service Date: 08/29/2017
Review Created: 09/13/2017 03:06 PM
Joe S., BDC Manager at NorthStar Ford responded on 09/14/2017

Thank you for the review. We pride ourselves in providing the best experience for both our sales and service customers. Thank you for your business, we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673

DANIEL D. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"friendly people"
They turned a maybe in to a sale just by being friendly and giving us what we perceived to be a good deal. We will do business with North star and Dan Carlson again in the future.
Vehicle: Ford F-150
Category: Sales
Sales Date: 08/23/2017
Review Created: 09/13/2017 07:11 AM
Joe S., BDC Manager at NorthStar Ford responded on 09/13/2017

Thank you for the review. We pride ourselves in providing the best experience for both our sales and service customers. Thank you for your business, we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673

ROBERT M. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The staff"
Service was good nut too many techs called in sick
Vehicle: Ford F-150
Category: Service
Service Date: 08/28/2017
Review Created: 09/12/2017 02:21 PM
Joe S., BDC Manager at NorthStar Ford responded on 09/13/2017

Thank you for the review. We pride ourselves in providing the best experience for both our sales and service customers. Thank you for your business we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673

SUSAN F. on 09/04/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Fix factory defect "
Brought car in for diagnostic. Found problem. stated ordering part for three day delivery. Didn't hear back from ford for ten days and I had to call. The fix was ok but the timeframe wasn't
Vehicle: Ford Escape
Category: Service
Service Date: 08/15/2017
Review Created: 09/04/2017 01:26 PM
Joe S., BDC Manager at NorthStar Ford responded on 09/05/2017

Thank you for the review. Clearly our goal is not to disappoint you, we strive to provide a excellent experience for all of our customers. Please call me at your earliest convenience at (218)727-3673 to discuss the details in the review above. Again, thank you for the review. With your help, we can continue to improve. 

Joe Seppala
BDC Manager 
218-727-3673

PETER F. on 09/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"truck purchase"
Excellant
Vehicle: Ford F-150
Category: Sales
Sales Date: 08/14/2017
Review Created: 09/03/2017 05:41 AM
Joe S., BDC Manager at NorthStar Ford responded on 09/05/2017

Thank you for your review. Your feedback is greatly appreciated. Your business is important to us and we look forward to helping you in the future.

Joe Seppala
BDC Manager 
218-727-3673

EDWARD L. on 09/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"visit"
personable, helpfull, very knowledgeble
Vehicle: Ford F-150
Category: Sales
Sales Date: 08/10/2017
Review Created: 09/02/2017 02:54 PM
Joe S., BDC Manager at NorthStar Ford responded on 09/05/2017

Thank you for your review. Your feedback is greatly appreciated. Your business is important to us and we look forward to helping you in the future.

 Joe Seppala
BDC Manager 
218-727-3673

SHIRLEY M. on 09/02/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"No appointments"
3 hours to get your oil changed is not Eceptable.
Vehicle: Ford Focus
Category: Service
Service Date: 08/16/2017
Review Created: 09/02/2017 08:50 AM
Joe S., BDC Manager at NorthStar Ford responded on 09/05/2017

Thank you for the review. Clearly our goal is not to disappoint you, we strive to provide a excellent experience for all of our customers. Please call me at your earliest convenience at (218)727-3673 to discuss the details in the review above. Again, thank you for the review. With your help, we can continue to improve. 

Joe Seppala
BDC Manager 
218-727-3673

THOMAS W. on 09/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast, quality service "
Fast, quality service at a fair price.
Vehicle: Ford Escape
Category: Service
Service Date: 08/17/2017
Review Created: 09/01/2017 06:04 PM
Joe S., BDC Manager at NorthStar Ford responded on 09/05/2017

Your review is greatly appreciated. We enjoy hearing feedback from our customers and thank you for your business. 

Joe Seppala
BDC Manager 
218-727-3673

RIKI L. on 09/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome job! "
Great service, done quick and efficiently.
Vehicle: Ford Escape
Category: Service
Service Date: 08/16/2017
Review Created: 09/01/2017 01:37 PM
Joe S., BDC Manager at NorthStar Ford responded on 09/05/2017

Thank you for the review. We pride ourselves in providing the best experience for both our sales and service customers. Thank you for your business. 

Joe Seppala
BDC Manager 
218-727-3673

SHAUN B. on 09/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service "
Great customer service. Very professional
Vehicle: Ford Focus
Category: Service
Service Date: 08/16/2017
Review Created: 09/01/2017 06:32 AM
Joe S., BDC Manager at NorthStar Ford responded on 09/05/2017

Thank you for the review. We pride ourselves in providing the best experience for both our sales and service customers. Thank you for your business. 

Joe Seppala
BDC Manager 
218-727-3673

THOMAS F. on 08/31/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Northstar"
Great service!
Vehicle: Ford Super Duty F-350 SRW
Category: Service
Service Date: 08/16/2017
Review Created: 08/31/2017 03:20 PM
Joe S., BDC Manager at NorthStar Ford responded on 09/05/2017

Thank you for the review. We pride ourselves in providing the best experience for both our sales and service customers. Thank you for your business. 

Joe Seppala
BDC Manager 
218-727-3673

JEFFREY K. on 08/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"fast service and sale"
got in and out faster then any other time I have got a new car
Vehicle: Ford Escape
Category: Sales
Sales Date: 08/09/2017
Review Created: 08/31/2017 09:56 AM
Joe S., BDC Manager at NorthStar Ford responded on 09/05/2017

Thank you for the review. We pride ourselves in providing the best experience for both our sales and service customers. Thank you for your business. 

Joe Seppala
BDC Manager 
218-727-3673

STEVEN E. on 08/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service!"
Great Team!
Vehicle: Ford Ranger
Category: Service
Service Date: 08/11/2017
Review Created: 08/30/2017 03:52 PM
Joe S., BDC Manager at NorthStar Ford responded on 08/31/2017

Thank you for your review Steven. Your feedback is greatly appreciated. Your business is important to us and we look forward to helping you in the future.

Joe Seppala
BDC Manager 
218-727-3673
KENNETH B. on 08/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast professional service."
With no scheduled appointment I was able to get my vehicle repaired and inspected in a timely fashion.
Vehicle: Ford F-150
Category: Service
Service Date: 08/10/2017
Review Created: 08/25/2017 02:30 PM
Joe S., BDC Manager at NorthStar Ford responded on 08/28/2017

Thank you for the review. We pride ourselves in providing the best experience for both our sales and service customers. Thank you for your business. 

Joe Seppala
BDC Manager 
218-727-3673

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