Ocoee Tire And Service


Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

449 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
98% Would Recommend
Latest Review 3 days ago
Nadia V. on 02/13/2015
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Nadia said they didn't put a reminder sticker on her windshield to remind her of the next service and it wasn't good service. A part was ordered and it wasn't available at the time. She was there waiting for her vehicle to get done after they told her it was completed. Instead of 2 hours, it took 3 and a half hours for it to be finished. Due to this experience she would not recommend them.
Vehicle: Toyota Corolla
Category: Service
Service Date: 02/06/2015
Review Created: 02/13/2015
This review was collected via phone interview by Customer Research Inc.
Marge & Art J. at Ocoee Tire And Service responded on 02/23/2015

in responcse to complaint. Customer arrived late for appointment and arrived early for pick up for the vehicle. The vehicle had a unusal size of wiperblade. Supplier sent the wrong size becuase of this and had to send out the right size. As for sticker for reminder of next oil change that vehicle has a maintence light that automatically tells you when service is required and that is why it was not placed in the vehicle.

Patrick M. on 04/09/2014
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Patrick said the brake pedal is still going to the floor. He plans to return to finish solving the brake issue.
Vehicle: Toyota Tacoma
Category: Service
Service Date: 04/07/2014
Review Created: 04/09/2014
This review was collected via phone interview by Customer Research Inc.
Marge & Art J. at Ocoee Tire And Service responded on 04/11/2014

if customer still has the issues with his brakes and lets us know we will take care of it. We stand behind our work.

Jerry H. ReScore Review on 03/13/2014
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Jerry said they did a good job and there is nothing they could have done better.
Vehicle: Ford Pickup
Category: Service
Service Date: 02/17/2014
Review Created: 02/20/2014
This review was collected via phone interview by Customer Research Inc.

Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Jerry said this business overcharged him. He would not recommend them to others based on this experience.
Vehicle: Ford Pickup
Category: Service
Service Date: 02/17/2014
Review Created: 02/20/2014
This review was collected via phone interview by Customer Research Inc.
Marge & Art J. at Ocoee Tire And Service responded on 02/27/2014

Customer brought in his vehicle for Front end Alighnment and at that time our ASE tech found that the vehicle had the wrong Tie Rod end on the vehicle installed by customer or a friend leaving the vehicle in a dangerous condition. We advised the customer that this had to be repaired. Customer was advised not to allow his installer to do any more work on his vehicle because this was a serious error. We then found out where the part came from and returned it and put on the new parts for customer. Because of all the errors this vehicle was 4 hours on the alignment machine alone not including the repair. Customer was not overcharged by any means for all that had to be done to straighten it out. These errors are a result of unknowledgable installers and end up costing the customer and the shop more money and also can cause serious injury to cuatome and other innocent people on the road.

Glenda R. on 01/22/2014
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Glenda said her overall experience at this business was very good.
Vehicle: Chevrolet Blazer
Category: Service
Service Date: 01/20/2014
Review Created: 01/22/2014
This review was collected via phone interview by Customer Research Inc.
Marge & Art J. at Ocoee Tire And Service responded on 01/29/2014

Thank u glenda look forward to seeing u again!

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