Ourisman Hyundai of Bowie


Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5rating 4.3

1011 Reviews

ReScore Reviews™ (62)

ReScore
Overall Rating 4.2580624/5Overall Rating 4.2580624/5Overall Rating 4.2580624/5Overall Rating 4.2580624/5rating 4.2580624
Original
Overall Rating 2.1311475/5Overall Rating 2.1311475/5rating 2.1311475rating 2.1311475rating 2.1311475
87% Would Recommend
100% Business Response
Latest Review about 4 hours ago
Verified Customer on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent"
Excellent service.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 08/10/2017
Service Type: Repair
Review Created: 08/16/2017 06:43 PM
Kenneth P. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Professionals"
I have purchased three cars from this dealership. The service department is efficient, friendly, accessible, honest. I cannot say enough about Mr. Juan Easley and his meticulous oversight of the vehicles in his care. There is no other place I would go for service on my Hyundais.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/16/2017 12:30 PM
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Joseph W. at Ourisman Hyundai of Bowie responded on 08/16/2017

Thank you so much for taking the time to complete our survey. We pleased to hear that you were satisfied with the service we provided. We will pass along the compliments to Juan. Thank you for trusting us with your Hyundais. Have a great day!!

Debra P. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I love Ourisman Hyundai of Bowie!"
I have had my car serviced at Ourismam Hyundai of Bowie since I bought it in February 2014. I have always been treated as a valued customer whenever I have an opportunity to visit the service department. The personnel there are always courteous, professional and very knowledgeable. Every visit has been a pleasant experience. I would gladly recommend family and friends to Ourisman Hyundai of Bowie.
Vehicle: 2014 Hyundai Azera
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/15/2017 12:13 PM
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Joseph W. at Ourisman Hyundai of Bowie responded on 08/16/2017

Thank you for taking some of your valuable time to complete our survey. We are pleased to see you were satisfied with your service experience. Thank you for all of your kind words, we want all of our clients to feel like guests in our home. Have a great day!

Carl B. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Carl B. Ioniq first service with Ourisman"
My first service with Ourisman on my new Ioniq, and was very pleased with promptness, and timeliness of the service. Definitely will consider Ourisman Hyundai of Bowie Service for my future service needs
Vehicle: 2017 Hyundai Ioniq Hybr
Category: Service
Service Date: 08/10/2017
Service Type: Maintenance
Review Created: 08/15/2017 11:25 AM
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Joseph W. at Ourisman Hyundai of Bowie responded on 08/15/2017

Thank you for taking some of your valuable time to complete our survey. We are pleased to see you were satisfied with your service experience. Have a great day!

Fred L. on 08/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service with Excellence "
This service center is by far the best. I may purchase my next vehicle from Ourisman Hyundai, because I have experienced service with Excellence!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/07/2017
Service Type: Maintenance
Review Created: 08/14/2017 02:04 PM
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Joseph W. at Ourisman Hyundai of Bowie responded on 08/14/2017

Thank you for taking some of your valuable time to complete our survey. We are pleased to see you were satisfied with your service experience. Have a great day!

Vickie R. on 08/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service"
Never have any issues with the service at Bowie Hyundai
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/07/2017
Service Type: Repair
Review Created: 08/13/2017 03:36 PM
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Joseph W. at Ourisman Hyundai of Bowie responded on 08/14/2017

Thank you for taking some of your valuable time to complete our survey. We are pleased to see you were satisfied with your service experience. Have a great day!

Yvonne C. on 08/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service and timely matter"
Yes
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 08/04/2017
Service Type: Repair
Review Created: 08/13/2017 02:59 PM
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Joseph W. at Ourisman Hyundai of Bowie responded on 08/14/2017

Thank you for taking some of your valuable time to complete our survey. We are pleased to see you were satisfied with your service experience. Have a great day!

William R. on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly staff"
Super quick service and staff was very friendly!
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/05/2017
Service Type: Repair
Review Created: 08/12/2017 05:11 AM
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Joseph W. at Ourisman Hyundai of Bowie responded on 08/12/2017

Thank you for taking some of your valuable time to complete our survey. We are pleased to see you were satisfied with your service experience. Have a great day!

Katheryn M. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Polite, professional staff"
Very responsive to our requests.
Checked on everything we needed.
No hassles.
Done in a very timely manner as promised.
Vehicle: 2010 Hyundai Accent
Category: Service
Service Date: 08/08/2017
Service Type: Repair
Review Created: 08/11/2017 06:22 PM
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Joseph W. at Ourisman Hyundai of Bowie responded on 08/12/2017

Thank you for taking some of your valuable time to complete our survey. We are pleased to see you were satisfied with your service experience. Have a great day!

Linda M. on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Exceptional Service"
I took my car in for an oil change, and it was done in a timely manner. I didn't wait long & the customer service was great.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/07/2017
Service Type: Maintenance
Review Created: 08/10/2017 01:48 PM
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Joseph W. at Ourisman Hyundai of Bowie responded on 08/10/2017

Thank you for taking some of your valuable time to complete our survey. We are pleased to see you were satisfied with your service experience. Have a great day!

MICHAEL M. on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent customer service. "
I would highly recommend this business to a friend, family, or a stranger.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/02/2017
Service Type: Repair
Review Created: 08/10/2017 12:34 PM
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Joseph W. at Ourisman Hyundai of Bowie responded on 08/10/2017

Thank you for taking some of your valuable time to complete our survey. We are pleased to see you were satisfied with your service experience. Have a great day!

Jo A. on 08/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The timeline in which service was performed"
Great service
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 08/05/2017
Service Type: Repair
Review Created: 08/09/2017 08:58 PM
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Joseph W. at Ourisman Hyundai of Bowie responded on 08/10/2017

Thank you for taking some of your valuable time to complete our survey. We are pleased to see you were satisfied with your service experience. Have a great day!

Sommer B. on 08/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service, excellent staff!!"
Work being done was explained thoroughly, and completed in the time promised! I will certainly return again.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/04/2017
Service Type: Repair
Review Created: 08/09/2017 09:22 AM
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Joseph W. at Ourisman Hyundai of Bowie responded on 08/09/2017

Thank you for taking some of your valuable time to complete our survey. We are pleased to see you were satisfied with your service experience. Have a great day!

Shirley L. on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"recall"
Friendly staff timely service
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/04/2017
Service Type: Repair
Review Created: 08/08/2017 06:40 PM
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Joseph W. at Ourisman Hyundai of Bowie responded on 08/09/2017

Thank you for taking some of your valuable time to complete our survey. We are pleased to see you were satisfied with your service experience. We will have someone bring a new cap to you & install it. Sorry for the oversight. Have a great day!

Hirenkumar S. on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Anonymous "
Oil change and tire rotation took almost 2 hours
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 08/04/2017
Service Type: Maintenance
Review Created: 08/08/2017 01:46 PM
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Joseph W. at Ourisman Hyundai of Bowie responded on 08/08/2017

Thank you for taking some of your valuable time to complete our survey. We are pleased to see you were satisfied with your service experience. I'm sorry for the delay in servicing your vehicle. I hope we get the opportunity to make this up to you in the future. Have a great day!

Joseph F. on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service staff."
Dealer was able to take me in early, very pleased.
Vehicle: 2008 Hyundai Azera
Category: Service
Service Date: 08/04/2017
Service Type: Maintenance
Review Created: 08/08/2017 11:34 AM
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Joseph W. at Ourisman Hyundai of Bowie responded on 08/08/2017

Thank you for taking some of your valuable time to complete our survey. We are pleased to see you were satisfied with your service experience. Have a great day!

DEBORAH B. on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick friendly professional service."
I was made to feel like I was the only customer. The work including a recall was done quickly.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 08/04/2017
Service Type: Repair
Review Created: 08/08/2017 11:24 AM
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Joseph W. at Ourisman Hyundai of Bowie responded on 08/08/2017

Thank you for taking some of your valuable time to complete our survey. We are pleased to see you were satisfied with your service experience. Have a great day!

Verified Customer on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Cubicles and service"
Great place
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/04/2017
Service Type: Repair
Review Created: 08/08/2017 11:21 AM
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Joseph W. at Ourisman Hyundai of Bowie responded on 08/08/2017

Thank you for taking some of your valuable time to complete our survey. We are pleased to see you were satisfied with your service experience. Have a great day!

Rachel S. on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Outstanding dealership "
Always outstanding
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/03/2017
Service Type: Repair
Review Created: 08/08/2017 11:03 AM
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Joseph W. at Ourisman Hyundai of Bowie responded on 08/08/2017

Thank you for taking some of your valuable time to complete our survey. We are pleased to see you were satisfied with your service experience. Have a great day!

Minnie C. on 08/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"not sure what to put here, sorry"
Customer Service
Vehicle: 2011 Hyundai Equus
Category: Service
Service Date: 08/01/2017
Service Type: Maintenance
Review Created: 08/07/2017 04:54 PM
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Joseph W. at Ourisman Hyundai of Bowie responded on 08/08/2017

Thank you for taking some of your valuable time to complete our survey. We are pleased to see you were satisfied with your service experience. Have a great day!

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