Ourisman Hyundai of Bowie


Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5rating 4.3

1078 Reviews

ReScore Reviews™ (68)

ReScore
Overall Rating 4.3088234/5Overall Rating 4.3088234/5Overall Rating 4.3088234/5Overall Rating 4.3088234/5rating 4.3088234
Original
Overall Rating 2.1470597/5Overall Rating 2.1470597/5rating 2.1470597rating 2.1470597rating 2.1470597
87% Would Recommend
100% Business Response
Latest Review about 13 hours ago
Beverly C. on 09/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and professional service"
Wish I had purchased my vehicle from Ourisman Hyundai of Bowie.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/18/2017
Service Type: Maintenance
Review Created: 09/24/2017 09:28 PM
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Joseph W. at Ourisman Hyundai of Bowie responded on 09/25/2017

Thank you so much for the wonderful review. We appreciate you taking some of your valuable time to complete our survey. We're very pleased to hear you enjoyed our service so much. Hopefully, we'll be putting you in your next Hyundai. Have a great day!

Dale V. on 09/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"On time service "
Yes
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 09/18/2017
Service Type: Maintenance
Review Created: 09/24/2017 07:37 PM
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Joseph W. at Ourisman Hyundai of Bowie responded on 09/25/2017

Thank you for the great review. We appreciate you took the time from your hectic schedule to complete our survey. Have a great day!

Verified Customer on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service (Oil Change)"
Excellent Service and Professional Staff
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/16/2017
Service Type: Maintenance
Review Created: 09/22/2017 09:14 PM
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Joseph W. at Ourisman Hyundai of Bowie responded on 09/23/2017

Thank you so much for the great review. We appreciate you taking some of your valuable time to complete our survey. We're pleased to see you enjoyed our service. Have a great weekend!

Kay R. on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Kay Rutter"
No comments
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/22/2017 03:12 AM
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Joseph W. at Ourisman Hyundai of Bowie responded on 09/22/2017

Thank you for the nice review. We appreciate you taking some time out of your busy schedule to complete our survey. We appreciate it! Have a great weekend!

Verified Customer on 09/21/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Easy to schedule "
Scheduling the appointment online was really easy.
Vehicle: 2012 Hyundai Genesis
Category: Service
Service Date: 09/18/2017
Service Type: Repair
Review Created: 09/21/2017 11:05 AM
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Joseph W. at Ourisman Hyundai of Bowie responded on 09/21/2017

Thank you for completing our survey. We appreciate you taking some of your valuable time to provide your feedback. We hope to earn a 5 star review from your next time. Have a great day!

Tori B. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"In and out oil change"
Ourisman hyundai of Bowie made my day completing my oil change within 30 minutes WITHOUT an appointment. Excellent customer service. Clean environment. Friendly staff!
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 09/16/2017
Service Type: Maintenance
Review Created: 09/19/2017 07:07 PM
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Joseph W. at Ourisman Hyundai of Bowie responded on 09/20/2017

Thank you for the great review! We appreciate you taking the time to complete our survey. We are happy we were able to accommodate your request. Have a great day!

Dan S. on 09/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service atmosphere matters"
There was a helpful service environment. You were not treated like they were doing you a favor. Seemed very customer service freindly.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/14/2017
Service Type: Repair
Review Created: 09/19/2017 01:05 PM
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Joseph W. at Ourisman Hyundai of Bowie responded on 09/21/2017

Thank you so much for your review. We appreciate you taking some of your valuable time to complete our survey. We're always happy to help. We hope we can earn a 5 star rating from your next time. Have a great day!

Paul C. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Owner"
Wait time was Great! Definitely not interested in waiting 2-3hrs just for an oil change. Thanks!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/14/2017
Service Type: Maintenance
Review Created: 09/19/2017 12:36 PM
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Joseph W. at Ourisman Hyundai of Bowie responded on 09/20/2017

Thank you for the great review! We appreciate you takng the time to complete our survey. Have a great day!

Colin J. on 09/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great service"
Keep being customer centric.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/22/2017
Service Type: Repair
Review Created: 09/18/2017 01:01 PM
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Joseph W. at Ourisman Hyundai of Bowie responded on 09/19/2017

Thank you for taking the time to complete our survey. Thank you for your compliments. We hope to earn 5 stars from you at your next visit. Have a great day!

Lorri P. on 09/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Can't go wrong "
Love these service guys. Always smiling and pleasant.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 09/12/2017
Service Type: Maintenance
Review Created: 09/16/2017 09:02 AM
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Joseph W. at Ourisman Hyundai of Bowie responded on 09/18/2017

Thank you for taking the time to complete our survey. We appreciate your feedback. We know bringing your car in even for simple servicing is always inconvenient. We're glad we can make this a little brighter for you. Have a great day! 

Verified Customer on 09/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"All locations are aimed to please the customer. I waited 15 min to check out/ pay -no one at the desk. Staff should get an adequate lunch break."
I think that the wait was a little long for a minor thing to be done. I did have an appointment and arrive on time.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/09/2017
Service Type: Maintenance
Review Created: 09/15/2017 08:18 PM
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Joseph W. at Ourisman Hyundai of Bowie responded on 09/18/2017

Thank you for your review. We're sorry your tire repair took longer than anticipated. Unfortunately, because this is from an outside influence, it cannot be covered under your warranty against defect in materials and/or workmanship. We hope we can earn a 5 star review from you next time. Have a great day!

Verified Customer on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Place!"
Will continue to come back .
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 09/12/2017
Service Type: Repair
Review Created: 09/15/2017 11:33 AM
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Joseph W. at Ourisman Hyundai of Bowie responded on 09/15/2017

Thank you for completing our survey. We're pleased to see you were happy with our level of service. Have a great weekend!

Latoya B. on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The employees"
Yes
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 09/06/2017
Service Type: Maintenance
Review Created: 09/14/2017 04:22 PM
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Joseph W. at Ourisman Hyundai of Bowie responded on 09/15/2017

THank you for completing our survey. You're one of our favorite guests. We really enjoy your visits. Have a great weekend!

Verified Customer on 09/14/2017
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"Friendly, attentive, and fast service."
Brought my Santa Fe in for its first servicing -- it was done in an hour and I appreciated the friendly, attentive staff in the service dept.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 09/05/2017
Service Type: Maintenance
Review Created: 09/14/2017 02:42 PM
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Joseph W. at Ourisman Hyundai of Bowie responded on 09/15/2017

Thank you for taking some of your valuable time to fill out our survey. We appreciate you for doing that for us. We're glad to see you enjoyed our level of service. Have a great weekend!

Revondia B. on 09/13/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Maintenance schedule service"
You could improve of waiting time
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/06/2017
Service Type: Maintenance
Review Created: 09/13/2017 10:05 AM
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Joseph W. at Ourisman Hyundai of Bowie responded on 09/13/2017

Thank you for taking the time to complete our survey. We regret your service visit took longer than anticipated. We are adding additional technicians to our staff to reduce completion time for our ever growing client base. We hope you have a 5 star experience at your next visit. Have a great day!

Tanya C. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Experience"
I showed up without an appointment and they were able to squeeze me in and provide great service.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 09/08/2017
Service Type: Maintenance
Review Created: 09/12/2017 05:34 PM
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Joseph W. at Ourisman Hyundai of Bowie responded on 09/13/2017

Thank you for your review. We appreciate you taking the time from your busy schedule to complete our survey. We are glad we were able to accommodate your request and you were please with our level of service. Have a great day!

Ashley G. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Sevice"
They are prompt and customer service minded and are small enough that things still see personable.
Vehicle: 2013 Hyundai Accent
Category: Service
Service Date: 09/09/2017
Service Type: Maintenance
Review Created: 09/12/2017 02:35 PM
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Joseph W. at Ourisman Hyundai of Bowie responded on 09/13/2017

Thank you so much for the great review. We appreciate you taking the time to complete our survey. We're happy you were pleased with our level of service. Have a great day!

Verified Customer on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly, knowledgeable and professional personnel."
This was an emergency service to my SUV. It had to be towed. Repair was completed within 24 hours.
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 09/09/2017
Service Type: Maintenance
Review Created: 09/12/2017 11:40 AM
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Joseph W. at Ourisman Hyundai of Bowie responded on 09/12/2017

Thank you for taking the time to complete our survey. We're happy to see you were pleased with our service. Have a great day!

Sherry P. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Love the Bowie Location"
The people at the Bowie location are always very nice & do a great job on my car repairs.... and LOVE the car washes on every visit.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 09/09/2017
Service Type: Maintenance
Review Created: 09/12/2017 11:21 AM
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Joseph W. at Ourisman Hyundai of Bowie responded on 09/12/2017

Thank you so much for the great review. We appreciate you taking the time to complete our survey. Thank you for choosing us to assist you with your Hyundai. Have a great day!

Verified Customer on 09/12/2017
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"Quick and Efficient"
They never push unneeded repairs on you like many other dealers. Great people.
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 09/05/2017
Service Type: Maintenance
Review Created: 09/12/2017 05:00 AM
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Joseph W. at Ourisman Hyundai of Bowie responded on 09/12/2017

Thank you for taking the time to complete our survey. We always strive to keep our guests informed and allow them to plan in advance. We appreciate your review. Have a great day!

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