100% Would Recommend
Latest Review 2 days ago
Nick T. on 04/27/2017
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Nick said this business was helpful, up front, and they had good customer service.
Vehicle: Toyota RAV4
Category: Service
Service Date: 04/25/2017
Review Created: 04/27/2017
This review was collected via phone interview by Customer Research Inc.
Jim R. at Pacific Automotive responded on 04/28/2017

Thank you Nick.

Jermaine T. on 04/22/2017
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Jermaine said this business was the quickest to get to with the best quote. He would recommend them for service.
Vehicle: Hyundai Veloster
Category: Service
Service Date: 04/17/2017
Review Created: 04/22/2017
This review was collected via phone interview by Customer Research Inc.
Jim R. at Pacific Automotive responded on 04/26/2017

Thank you Jermaine. If you need any service in the future let me know.

Dave G. on 04/22/2017
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Dave said he has been going to this business for so many years. They do it right. They are fair and nice, and things work well.
Vehicle: Nissan Pathfinder
Category: Service
Service Date: 04/20/2017
Review Created: 04/22/2017
This review was collected via phone interview by Customer Research Inc.
Jim R. at Pacific Automotive responded on 04/26/2017

Thanks Dave. Sorry I missed you last week.

JULIE H. on 04/19/2017
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"Oil & Filter Change"
Made great recommendations, due to the mileage on my car.
Vehicle: Mercury Capri
Service Date: 04/18/2017
Review Created: 04/19/2017 11:31 AM
Jim R. at Pacific Automotive responded on 04/26/2017

Thank you Julie

John S. on 04/19/2017
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John said the service was really good and he enjoyed it.
Vehicle: Audi A6
Category: Service
Service Date: 04/14/2017
Review Created: 04/19/2017
This review was collected via phone interview by Customer Research Inc.
Jim R. at Pacific Automotive responded on 04/26/2017

Thank you John.

Orion R. on 04/15/2017
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Orion said this business was good and he had a quick diagnosis.
Vehicle: Audi Q7
Category: Service
Service Date: 04/13/2017
Review Created: 04/15/2017
This review was collected via phone interview by Customer Research Inc.
Jim R. at Pacific Automotive responded on 04/26/2017

Thank you Orion for the business.

TED S. on 04/04/2017
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"OVERALL EVALUATION"
Friendly efficient service and has been same every time. Never had a 'redo' and they have been servicing my cars for at least 25 years.
Vehicle: Mercedes-Benz E350
Service Date: 04/04/2017
Review Created: 04/04/2017 09:17 PM
Jim R. at Pacific Automotive responded on 04/05/2017

Thanks Ted for the kind words. Ron.

Pat C. on 03/31/2017
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Pat said they did a good job.
Vehicle: Scion xD
Category: Service
Service Date: 03/21/2017
Review Created: 03/31/2017
This review was collected via phone interview by Customer Research Inc.
Jim R. at Pacific Automotive responded on 04/03/2017

Thank you Pat. We appreciate your business.

Emily J. on 03/27/2017
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Emily said this business is professional and they did a good job.
Vehicle: Infiniti FX35
Category: Service
Service Date: 03/15/2017
Review Created: 03/27/2017
This review was collected via phone interview by Customer Research Inc.
Jim R. at Pacific Automotive responded on 03/28/2017

Thank you Emily. We appreciate your business. When the time comes for the power window repair, let me know I will give a good deal.

Bill W. on 03/25/2017
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Bill said there weren't any problems with the service he had done at this business. The staff was friendly and they got everything fixed. He doesn't have any complaints and he would recommend them for service.
Vehicle: BMW 328i
Category: Service
Service Date: 03/22/2017
Review Created: 03/25/2017
This review was collected via phone interview by Customer Research Inc.
Paul D. on 03/24/2017
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Paul said the vehicle is running fine.
Vehicle: Chevrolet Suburban
Category: Service
Service Date: 03/23/2017
Review Created: 03/24/2017
This review was collected via phone interview by Customer Research Inc.
Jim R. at Pacific Automotive responded on 03/27/2017

I was gonna give you a follow up call this week. Keep me posted. Thank you for the business.

IAN N. on 03/23/2017
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"Awesome as always! "
Always great hanging out with the Pacific Auto guys! Always doing a great job and always willing to work with me on things.
Vehicle: Honda CR-V
Service Date: 03/23/2017
Review Created: 03/23/2017 09:21 PM
Jim R. at Pacific Automotive responded on 03/24/2017

Thank you Ian. Congratulations to you and your wife.

Matt T. on 03/22/2017
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Matt said the service exceeded his expectations.
Vehicle: Nissan Frontier
Category: Service
Service Date: 03/15/2017
Review Created: 03/22/2017
This review was collected via phone interview by Customer Research Inc.
Jim R. at Pacific Automotive responded on 03/23/2017

Thanks Matt. We appreciate your business.

Heather F. on 03/22/2017
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Heather said they did a really good job. The price was good but she is still having issues.
Vehicle: MINI Cooper
Category: Service
Service Date: 03/03/2017
Review Created: 03/22/2017
This review was collected via phone interview by Customer Research Inc.
Jim R. at Pacific Automotive responded on 03/23/2017

Hello Heather. Please give me a call so we can discuss the issues.

JOAN D. on 03/11/2017
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"Dedicated to getting the job done right "
So I have a 2000 Nissan Frontier 4x4, now its 17 years old and finding parts can be hard at times. I use this truck as a daily commuter but also as my work truck and my moving truck, I do a lot with it is the bottom line. A few weeks back it was making a funny noise coming from the front left tire. A few checks over the normal things showed a few minor things to fix. They fixed that but the noise came back, back into the shop the truck went. This time the problem was found to be a mannual hub on that side of the truck. Trying to find the part was not happening locally and I was perparing to have to buy a new truck. Well come Monday and Ron called me with great news, he found the part but it was coming down from LA. Well they got the part put it on the same day and the truck is running amazingly! Now I know some people would be like why didn't they find it the first time, well it doesn't help I "needed" the truck back ASAP the first time. I was impressed that they took the truck back on short notice and looked it all over again. Thanks Pacific Auto I will come back when something new goes wrong again.
Vehicle: Nissan Frontier
Service Date: 03/08/2017
Review Created: 03/11/2017 05:48 PM
Jim R. at Pacific Automotive responded on 03/23/2017

Thank you for the kind words. We appreciate your business.

Bill E. on 02/28/2017
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Bill said this business did a great job, and because of this he was pleased with them. His vehicle had a chronic problem and this business was able to fix it. Other facilities had been unable to fix it.
Vehicle: Toyota Land Cruiser
Category: Service
Service Date: 02/10/2017
Review Created: 02/28/2017
This review was collected via phone interview by Customer Research Inc.
Jim R. at Pacific Automotive responded on 03/02/2017

Thank you Bill for the business. If you have any other needs please let me know.

Shaun B. on 02/25/2017
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Shaun said this business is right next to his work.
Vehicle: Honda Odyssey
Category: Service
Service Date: 01/31/2017
Review Created: 02/25/2017
This review was collected via phone interview by Customer Research Inc.
Jim R. at Pacific Automotive responded on 02/28/2017

We appreciate your business.

Jim R. at Pacific Automotive responded on 03/23/2017

Thank you for the business Shaun.

Nicole S. on 02/20/2017
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Nicole said the service at this business was good but when she left, the wheel was grinding. It only started this after leaving. The mechanic was supposed to have checked over everything. She would recommend them to others.
Vehicle: Mitsubishi Galant
Category: Service
Service Date: 02/16/2017
Review Created: 02/20/2017
This review was collected via phone interview by Customer Research Inc.
Jim R. at Pacific Automotive responded on 02/22/2017

Hello Nicole. I hope you made your trip to San Francisco ok and congratulations on your new job.  We wid not observe any noises on the final road test. It is a older car with a lot of miles on it. Please call me when you can and we will discuss the issue.
Thank you Ron from Pacific Automotive.

Joan B. on 02/11/2017
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Joan said this business was prompt and efficient.
Vehicle: Lexus ES 350
Category: Service
Service Date: 02/07/2017
Review Created: 02/11/2017
This review was collected via phone interview by Customer Research Inc.
Jim R. at Pacific Automotive responded on 02/14/2017

Thank you Joan

Kris K. on 02/03/2017
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Kris said he's been going to this business since they opened. He also uses this business' services for his fleet of medical vehicles.
Vehicle: Ford Transit Connect
Category: Service
Service Date: 02/01/2017
Review Created: 02/03/2017
This review was collected via phone interview by Customer Research Inc.
Jim R. at Pacific Automotive responded on 02/07/2017

Thank you Kris we appreciate you business.

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