100% Would Recommend
Latest Review 5 days ago
Nicole S. on 02/20/2017
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Nicole said the service at this business was good but when she left, the wheel was grinding. It only started this after leaving. The mechanic was supposed to have checked over everything. She would recommend them to others.
Vehicle: Mitsubishi Galant
Category: Service
Service Date: 02/16/2017
Review Created: 02/20/2017
This review was collected via phone interview by Customer Research Inc.
Jim R. at Pacific Automotive responded on 02/22/2017

Hello Nicole. I hope you made your trip to San Francisco ok and congratulations on your new job.  We wid not observe any noises on the final road test. It is a older car with a lot of miles on it. Please call me when you can and we will discuss the issue.
Thank you Ron from Pacific Automotive.

Joan B. on 02/11/2017
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Joan said this business was prompt and efficient.
Vehicle: Lexus ES 350
Category: Service
Service Date: 02/07/2017
Review Created: 02/11/2017
This review was collected via phone interview by Customer Research Inc.
Jim R. at Pacific Automotive responded on 02/14/2017

Thank you Joan

Kris K. on 02/03/2017
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Kris said he's been going to this business since they opened. He also uses this business' services for his fleet of medical vehicles.
Vehicle: Ford Transit Connect
Category: Service
Service Date: 02/01/2017
Review Created: 02/03/2017
This review was collected via phone interview by Customer Research Inc.
Jim R. at Pacific Automotive responded on 02/07/2017

Thank you Kris we appreciate you business.

JULIE H. on 01/28/2017
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"Belt Issue & Oil Leak Issue"
They fixed everything perfectly!!!!!
Vehicle: Mercury Capri
Service Date: 01/12/2017
Review Created: 01/28/2017 12:16 PM
Jim R. at Pacific Automotive responded on 02/07/2017

Thank you Julie. Thanks for your help finding the harmonic balancer.

Stephanie M. on 01/27/2017
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Stephanie said this business had a problem with their parts vendor and had to keep her vehicle for an extra day. She loves their work and their prices but it was inconvenient that they held her vehicle for 2 days instead of 1 day like they had promised. Their work was good but the delay was an issue and it would help if they fixed it.
Vehicle: Fiat 500
Category: Service
Service Date: 01/19/2017
Review Created: 01/27/2017
This review was collected via phone interview by Customer Research Inc.
Jim R. at Pacific Automotive responded on 02/07/2017

Hi Stepanie sorry for the inconvenience, but the Fiat dealership promised me the part that day then called me back and said it would be the next day. I hope you still come back to us.
Thanks Ron.

COLLEEN H. on 01/21/2017
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"Great service"
Honesty is part of their recommendation paramount
Vehicle: Audi A4
Service Date: 01/19/2017
Review Created: 01/21/2017 09:49 PM
Jim R. at Pacific Automotive responded on 02/07/2017

Thank you Colleen for the business.

Matt T. on 01/20/2017
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Matt said he is loyal to this business.
Vehicle: Nissan Frontier
Category: Service
Service Date: 01/13/2017
Review Created: 01/20/2017
This review was collected via phone interview by Customer Research Inc.
Jim R. at Pacific Automotive responded on 02/07/2017

Thank you Matt for your patience and understanding for the delay.

Mark P. on 01/09/2017
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Mark said this business takes care of him and they have reasonable prices.
Vehicle: Ford Mustang
Category: Service
Service Date: 01/06/2017
Review Created: 01/09/2017
This review was collected via phone interview by Customer Research Inc.
Tom E. on 01/09/2017
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Tom said the business was great. They took awhile because they could not obtain the parts but other than that, it went well.
Vehicle: Chevrolet Avalanche
Category: Service
Service Date: 01/06/2017
Review Created: 01/09/2017
This review was collected via phone interview by Customer Research Inc.
Holly L. on 12/30/2016
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Holly said they did a pretty good job. It is hard to find them and their location.
Vehicle: Ford Escape
Category: Service
Service Date: 12/06/2016
Review Created: 12/30/2016
This review was collected via phone interview by Customer Research Inc.
Michael L. on 12/30/2016
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Michael said they did a great job and it was done in a timely manner.
Vehicle: Scion xB
Category: Service
Service Date: 12/28/2016
Review Created: 12/30/2016
This review was collected via phone interview by Customer Research Inc.
Xiaolei W. on 12/28/2016
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Xiaolei said this business is nice, honest and straightforward.
Vehicle: Scion tC
Category: Service
Service Date: 12/22/2016
Review Created: 12/28/2016
This review was collected via phone interview by Customer Research Inc.
Nick T. on 12/26/2016
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Nick said they provided good and personal service.
Vehicle: Toyota RAV4
Category: Service
Service Date: 12/02/2016
Review Created: 12/26/2016
This review was collected via phone interview by Customer Research Inc.
Rachel S. on 12/26/2016
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Rachel said this business was very nice and they fixed her vehicle very efficiently. They worked on it the same day she brought it in and they did it very fast. They were professional and she appreciates that.
Vehicle: Nissan Sentra
Category: Service
Service Date: 12/02/2016
Review Created: 12/26/2016
This review was collected via phone interview by Customer Research Inc.
Dori J. on 12/23/2016
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Dori said they provided great service and she liked their ability to get her in when she needed it. They were professional and friendly. She has been visiting them for 2 to 3 years and they are amazing.
Vehicle: Toyota 4Runner
Category: Service
Service Date: 12/08/2016
Review Created: 12/23/2016
This review was collected via phone interview by Customer Research Inc.
SUE M. on 12/02/2016
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"Excellent"
Would never take our cars anywhere else. Does the work that is needed to be done, in a timely manner, keeps us updated if problems arise and keeps on top of what we may be looking at repair wise in the future. Front office staff friendly and efficient. Always a pleasure to do business with Pacific Automotive.
Vehicle: Subaru Outback
Service Date: 12/01/2016
Review Created: 12/02/2016 05:11 AM
Barbara R. on 11/30/2016
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Barbara said this business has good service and she would recommend them to others.
Vehicle: Toyota Highlander
Category: Service
Service Date: 11/21/2016
Review Created: 11/30/2016
This review was collected via phone interview by Customer Research Inc.
Machele W. on 11/30/2016
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Machele said this business is nice.
Vehicle: Audi A4
Category: Service
Service Date: 11/03/2016
Review Created: 11/30/2016
This review was collected via phone interview by Customer Research Inc.
John S. on 11/28/2016
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John said the business had great people and they did great work.
Vehicle: Toyota Tacoma
Category: Service
Service Date: 11/11/2016
Review Created: 11/28/2016
This review was collected via phone interview by Customer Research Inc.
Ricardo J. on 11/26/2016
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Ricardo said this business had excellent service and he highly recommends them for service.
Vehicle: Audi A8
Category: Service
Service Date: 11/04/2016
Review Created: 11/26/2016
This review was collected via phone interview by Customer Research Inc.
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