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Parks Hyundai of Gainesville

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(2,105 Reviews)
49
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
192
Total ReScores
4.6
ReScore Average
49
Net Promoter Score ®

Business Details

About

Parks Hyundai of Gainesville is conveniently located in Gainesville, FL. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. From oil change to major repairs, we are here to help! Call or email us to set up an appointment today. Parks Hyundai of Gainesville is conveniently located in Gainesville, FL. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. From oil change to major repairs, we are here to help! Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Maintenance
Contact
(352) 372-4251

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
7:00 AM - 4:00 PM
Sun
closed
* Eastern Time (US & Canada)
3111 North Main Street Gainesville, FL 32609
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(2,105 Reviews)

TT
gravatar
Teresa T.
Hernando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
I Recommend Parks Hyundai of Gainesville - Here Are Some Reasons Why
This is not my first Hyundai from this dealership. I am loyal to Park's Hyundai of Gainesville because I have never driven away feeling that someone was trying to scam me or otherwise take me for a "ride". I feel that I have paid a fair price for each of the Hyundai vehicles I have purchased there and though mistakes have been made, (who doesn't make mistakes?) the service department has always bent over backwards to make things right. I never have felt as though they are trying to persuade me to have things done to my vehicles that are not needed, not logical, or not sensible. I am an informed customer and an observant one. I have never witnessed them insulting a customer's intelligence. They are courteous, respectful, and kind. It's a 75 minute drive for me to get to this dealership yet I go there for the most fundamental servicing (e.g., oil change, filter, and tire rotation). There is a dealership in Ocala that is only a 30 minute drive from my home but I do my best to avoid them because of prior negative experiences with both the sales and servicing departments.

The only disappointments I've experienced have to do with the apparent rapid turnover of personnel. Just as I grow fond of an employee and develop an admiration for his/her work ethic and efficiency, so many have seemed to have moved on and are no longer employees. Therefore, it's can be a challenge at times to develop a working relationship with a sales person, a service representative, or a mechanic. I suppose this is the case for nearly all, if not all of the agencies and therefore do not consider this to be a specific negative criticism of Parks Hyundai of Gainesville.

Finally, the product itself: I own a 2017 Tucson Limited which was manufactured in South Korea and initially engineered in Germany. I have to think too hard to nail down how many cars I've owned since my first, a 1947 Ford purchased by me when I was 15 in 1954 with money I made mowing yards at two to three dollars a clip. The engineering of the Tucson is fascinating. The 1.6 liter engine mated with a twin-scroll turbo feels like a V-6. The 7-speed dual clutch transmission is an engineering marvel. And those shifts are REAL, not phony like some of the ones now programmed into the continuously variable transmissions (CVTs) of some other popular vehicles. I thoroughly enjoy the ability to take it out of automatic and shift sequentially when that is my desire. Driving around near home with lots of "stops and goes" my Tucson gets over 30 mpg. It handles beautifully and is downright fun, especially on mountain roads. I suspect that the future of internal combustion engines for vehicles lies in forced induction and, because I feel quick shifts with no significant turbo lag, yet acquire such great economy - I feel that I've made a great choice for my needs. Though my four-door '47 Ford is my second favorite of all of my cars (mainly because of the big seats, front and back), the Tucson is by far my favorite thus far. Oh, and unlike my first car, the Tucson has a radio and a heater!
Recommended
Brent R., Director of Customer Relations from Parks Hyundai of Gainesville responded on 05/30/2018 11:05 AM

Hello and thank you for the wonderful 5-Star Review of our Dealership.  We sincerely appreciate your detailed thoughts and comments as we are always looking for ways to strengthen our performance.  We really do value serving you at Parks Hyundai of Gainesville.  Thank you.  Brent Russell   Director, Customer Relations

"The Guy with the Hat"
(352) 372-4251 x63226
BRussell@ParksofGainesville.com
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