Parkway Hyundai of Wilmington


Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

1022 Reviews

ReScore Reviews™ (20)

ReScore
Overall Rating 3.9500035/5Overall Rating 3.9500035/5Overall Rating 3.9500035/5rating 3.9500035rating 3.9500035
Original
Overall Rating 2.15/5Overall Rating 2.15/5rating 2.15rating 2.15rating 2.15
96% Would Recommend
100% Business Response
Latest Review about 10 hours ago
Barbara A. on 06/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Visit"
Friendly staff. Good service.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 06/19/2017
Service Type: Maintenance
Review Created: 06/22/2017 05:59 AM
Casey S. at Parkway Hyundai of Wilmington responded on 06/22/2017

Good morning,

  Thank you from all of my staff, for letting us know how we are doing, and giving us a 5 stat review. Have a fantastic rest of the week, and a great weekend.

Casey Smith-Service Manager

Verified Customer on 06/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Efficient visit"
No pressure to purchase additional services. Very appreciated.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 06/15/2017
Service Type: Maintenance
Review Created: 06/21/2017 08:01 PM
Casey S. at Parkway Hyundai of Wilmington responded on 06/22/2017

Such a warming comment to read, and it makes me very proud of my staff. We truly strive to always make everyone comfortable, and not pressure anyone into anything. Have a great day.

Casey Smith-Service Manager

Verified Customer on 06/21/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"The service n staff"
Yes
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 06/19/2017
Service Type: Maintenance
Review Created: 06/21/2017 12:44 PM
Casey S. at Parkway Hyundai of Wilmington responded on 06/22/2017

Good morning, and thank you so much for the great feedback. Have a great day, and we look forward to seeing you soon.

Casey Smith-Service Manager

Bruce P. on 06/21/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Oil exchange"
Two air filters for $100. Very expensive.
Vehicle: 2011 Hyundai Genesis
Category: Service
Service Date: 06/19/2017
Service Type: Maintenance
Review Created: 06/21/2017 11:12 AM
Casey S. at Parkway Hyundai of Wilmington responded on 06/21/2017

Good afternoon,

   Thank you for taking the time to write these comments. We have compared before prices to our services, compared to other service shops, and 9 out 10 times, we strive to always be cheaper than any of our competition. In the future, if the cost is ever an issue, please let me know and we will make any corrections we can to make it a great service visit.

Casey Smith- Service Manager

Bruce M. on 06/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly staff, and attention to customer's needs."
I always receive excellent service at Parkway. The staff is very professional and friendly, and they are definitely focused on customer service.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 06/14/2017
Service Type: Maintenance
Review Created: 06/21/2017 11:09 AM
Casey S. at Parkway Hyundai of Wilmington responded on 06/21/2017

Thank you so much for taking the time to leave these comments. We hope to see you soon, and if you need anything please feel free to let us know.

Casey Smith-Service Manager

Kathy P. on 06/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Kathy Powell"
My experience with customer service was the best I have ever experienced . I would recommend Parkway Hyundai to anyone.
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 06/19/2017
Service Type: Maintenance
Review Created: 06/21/2017 10:19 AM
Casey S. at Parkway Hyundai of Wilmington responded on 06/21/2017

Good afternoon,

  I could not agree more. We are very lucky to have her here with us, and the knowledge and cheer she brings as a great employee. We hope you have a great week, and we look forward to seeing you soon.

Casey Smith- Service Manager

Caroline S. on 06/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great dealer not trying to sell you something you do not need."
I am so surprised that the dealer was a pleasure to work with. A+
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 06/17/2017
Service Type: Maintenance
Review Created: 06/21/2017 04:50 AM
Casey S. at Parkway Hyundai of Wilmington responded on 06/21/2017

Great comments. Great start off to the morning. I am very proud of my staff for not being pushy, and we will try and always keep that reputation. Have a great day.

Casey Smith-Service Manager

The L. on 06/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional and courtious"
Very satisfied
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 06/16/2017
Service Type: Maintenance
Review Created: 06/20/2017 06:12 PM
Casey S. at Parkway Hyundai of Wilmington responded on 06/21/2017

Good morning,

  Thank you for the 5 star review, and making our morning. We hope you have a fantastic rest of your week, and we look forward to seeing you soon.

Casey Smith-Service Manager

Emma L. on 06/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil Change"
Staff was friendly, fast service, early morning appt's are great
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 06/15/2017
Service Type: Maintenance
Review Created: 06/19/2017 04:22 PM
Casey S. at Parkway Hyundai of Wilmington responded on 06/20/2017

Good afternoon,

  Thank you so much for taking the time to provide us with feedback. We hope you have a great day, and a fantastic rest of the week.

Casey Smith-Service Manager

Spencer T. on 06/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best experience at a dealership"
AMAZING attention to detail and follow up from Katy and the at the Service Dept! I was the first Hyundai owner in my extended family and now my parents, siblings and their spouses all own a Hyundai. GREAT company in general and GREAT team at Parkway who takes GREAT care of their customers!!!
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 06/14/2017
Service Type: Maintenance
Review Created: 06/19/2017 04:06 PM
Casey S. at Parkway Hyundai of Wilmington responded on 06/20/2017

Good afternoon,

  Thank you so much for taking the time to provide us with feedback. We hope you have a great day, and a fantastic rest of the week. An amazing comment that more than made out day.

Casey Smith-Service Manager

Sharon M. on 06/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional and timely"
Professional and timely with service and sales. They are always helpful and polite, which puts them a cut above other dealerships I have tried to deal with. Thank you!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 06/15/2017
Service Type: Maintenance
Review Created: 06/19/2017 10:35 AM
Casey S. at Parkway Hyundai of Wilmington responded on 06/19/2017

Thank you so much for the feedback. Have a great week.

Casey Smith- Service Manager

Clayton F. on 06/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"First rate service"
The service department at Parkway Hyundai has always been a pleasure to deal with. Courteous, professional and they care about your time.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 06/12/2017
Service Type: Maintenance
Review Created: 06/17/2017 06:12 PM
Casey S. at Parkway Hyundai of Wilmington responded on 06/19/2017

Good morning,

  Thank you for taking time out of your day, to let us know how we are doing. We greatly appreciate the feedback, and hope you have a great week.

Casey Smith-Service Manager

Gregory B. on 06/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent"
Timely and no surprises.
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 06/09/2017
Service Type: Maintenance
Review Created: 06/17/2017 05:20 PM
Casey S. at Parkway Hyundai of Wilmington responded on 06/19/2017

Good morning,

  Thank you for taking time out of your day, to let us know how we are doing. We greatly appreciate the feedback, and hope you have a great week.

Casey Smith-Service Manager

WILLIAM R. on 06/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Warranty "
Took my Veloster in for general servicing and to have the AC checked. Not cooling. Found out a special computer had gone bad and it was replaced at no cost as I was still under the warranty. Pricey part and this saved me a bundle! Thanks to my service tech...Katie!!
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 06/14/2017
Service Type: Repair
Review Created: 06/16/2017 11:27 AM
Casey S. at Parkway Hyundai of Wilmington responded on 06/19/2017

Good morning,

  Thank you for taking time out of your day, to let us know how we are doing. We greatly appreciate the feedback, and hope you have a great week.

Casey Smith-Service Manager

ROBERT P. on 06/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"caring and friendly"
Great place to do business with
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 06/14/2017
Service Type: Maintenance
Review Created: 06/16/2017 10:51 AM
Casey S. at Parkway Hyundai of Wilmington responded on 06/19/2017

Good morning,

  Thank you for taking time out of your day, to let us know how we are doing. We greatly appreciate the feedback, and hope you have a great week.

Casey Smith-Service Manager

David B. on 06/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"wonderful employees"
Great place to buy and service your vehicle. Highly recommend to any discerning consumer.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 06/08/2017
Service Type: Repair
Review Created: 06/15/2017 07:27 PM
Casey S. at Parkway Hyundai of Wilmington responded on 06/16/2017

Good morning,

  Thank you so much for taking the time to let us know how we are performing, and we hope you have a fantastic weekend.

Casey Smith-Service Manager

Verified Customer on 06/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"oil change"
Pleasant, courteous, friendly
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 06/09/2017
Service Type: Maintenance
Review Created: 06/15/2017 06:46 AM
Casey S. at Parkway Hyundai of Wilmington responded on 06/15/2017

Good afternoon,

   Thank you so much for the great feedback, and letting us know how we are doing. Have a fantastic rest of the week, and we look forward to seeing you soon.

Casey Smith-Service Manager

William M. on 06/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good title"
Good service, & friendly staff
I always recommend this usiness
Vehicle: 2009 Hyundai Genesis
Category: Service
Service Date: 06/12/2017
Service Type: Maintenance
Review Created: 06/14/2017 03:10 PM
Casey S. at Parkway Hyundai of Wilmington responded on 06/15/2017

Good afternoon,

   Thank you so much for the great feedback, and letting us know how we are doing. Have a fantastic rest of the week, and we look forward to seeing you soon.

Casey Smith-Service Manager

Roberta B. on 06/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Dependable , personal service !"
We have been very pleased with Parkway Hyundai service. The service manager is wonderful. We only use Parkway for our car service !
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 06/09/2017
Service Type: Maintenance
Review Created: 06/14/2017 10:57 AM
Casey S. at Parkway Hyundai of Wilmington responded on 06/14/2017

Thank you so much for taking time out of your day to let us know how we are doing. These scores mean so much to my team, and our dealership. Have a fantastic rest of the day.

Casey Smith-Service Manager

Richard M. on 06/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Steering "
S
Vehicle: 2005 Hyundai Santa Fe
Category: Service
Service Date: 06/06/2017
Service Type: Maintenance
Review Created: 06/14/2017 08:19 AM
Casey S. at Parkway Hyundai of Wilmington responded on 06/14/2017

Thank you so much for taking time out of your day to let us know how we are doing. These scores mean so much to my team, and our dealership. Have a fantastic rest of the day.

Casey Smith-Service Manager

Displaying Review 1 - 20 of 1022 in total