ReScore Reviews™ (5)
We can certainly understand your frustration, however it should not be with the Subaru product. Your vehicle is still covered by the bumper to bumper manufacturer's defect warranty. This warranty covers all defects in workman ship, but it does not cover damage to a vehicle from an outside influence. As you mentioned at the last service when speaking with the Service Director, the "tinny sound" coming from the driver's door started suddenly after 33,000 miles of driving. When we removed the door panel, we saw clear signs that something had struck the door. the sheet metal was bent around the support braces. Our technician attempted to add sound dampening material to reduce the sound, however due to the impact, the correct fix would be to have the door repaired. This is why we recommended you contact your insurance company and have the vehicle repaired at a body shop. Subaru is a product that the manufacturer stands behind 100%. No manufacturer (including Toyota) will cover damage from an outside influence under the manufacturers defect warranty. We would be happy to recommend a body shop to complete the repairs if that is a direction that you would like to move. Let us know if there is any other way that we can be of assistance.