ReScore Reviews™ (5)
I am very that the last appointment did not get saved in our system. As you mentioned, the individual that made the appointment is no longer with us and it appears this appointment fell through the cracks. As far as the tires, I would love to take a look at them. We always try to notify our customers when it is time to start thinking about tires. That being said, we also want to make sure you get the most out of them. We have certainly have had our fair share of snow and even some of our vehicles with brand new tores on them got stuck in the snow during the last storms. Many local tire shops will recommend tires before they are truly necessary. I would love to measure the current tread depths so we can make an informed decision about replacing the tires on your vehicle. Feel free to call me at your convenience to set up an appointment for us to look at them.
I am sorry you left feeling less than satisfied during your last visit. I spoke with your service advisor regarding diagnosing in the lane. I agree, that should be left to the technicians. I know she was just trying to help, but unfortunately sometimes it can cloud the issue. I apologize for that. I checked the history and it appears that they did find an issue with the audio unit in your vehicle and have ordered a new one. If there is anything else I can do to help, do not hesitate to contact me.
Group Service Director
I would be glad to purchase my next car there, but i will still do my due diligence on car prices