ReScore Reviews™ (5)
Its great to hear comments such as yours...Too many times work is recommended that is not necessary to people. We try very hard to prioritize repairs and tell people what is needed now, and in the future so they can plan for any additional costs. Im also thrilled that we could answer any questions that you may have, as always feel free to email or call us if there is anything we can do. Thank you again for the response, we know your time is valuable.
Im so excited to see that you were able to get the sense of the personal touch that we try to get accross with each and every customer. Our goal is to build our customer base by treating everyone as a part of the family and to hear your response shows we are moving in the right direction. Thank you so much for the kind response, I cant thank you enough for your time spent servicing your vehicle with us and the time spent on the survey.
"this price is non-negotiable, these cars are flying off the lot." I liked the team concept where everyone shares in the commission. This eliminates the hard cut-throat salesperson that has given the car industry a bad name. We love our Subaru Forester and are constantly fighting over who is going to drive. As a person who owns a company I would hire anyone I came into contact with at Patriot Subaru. Special thanks to our sales team starting with Don McEwen, General Manager, Allison LeJeune, sales, John Brodeur, Sales Manager, Michael Odierno, Sales, Sean Griffin, Sales, Erin Leporacci, Sales, Eddi Britanis, Finance. All a part of the team of Adam Arens - Owner.
Id first like to thank you for taking a few moments to fill us in on your experience. In regards to your concerns, we don't have people waiting in the drive as of yet. We will eventually have valet's and porter's in the drive but we haven't reached that point yet. Our advisors are usually first to get right out to the vehicle and I wonder if they were with another customer or what the delay in ackowledging you may have been but I can assure you I will find out. We do have a large lighted sign that states service drive with an arrow, and we had installed a sliding door from the service drive to the desks facing the drive inside to direct any traffic flow. I will definitely look into having a sign made to make customers aware of where to go in the case we still don't have a valet staff and an advisor or two is tied up as I am confident you are not alone in your confusion.
Regarding your service call, had you gotten through to someone in service or just the main receptionist? I only ask as it will help me to determine where the breakdown was, and how we can rectify that. I also provide my cell phone 781-223-1490 if you ever have an issue and need to get service questions answered. Its on me at all times and the only time I do not pick up is if I'm with a customer.
Lastly, Id like to thank you for taking the time to read this response, and your response to the survey. It means alot to get your feedback. I drive 52 miles each way to work here because they allow me to make customers feel appreciated, and the last thing I want to provide is luke warm service. I look forward to speaking with you in the future
Im terribly sorry that you felt that there was a padded charge. I helped you personally so I apologize that I did not do an adequate job of showing you the total price. The price I quoted was all inclusive, including mounting, balancing, and alignment. Some customers choose to not perform the alignment at the same time tires are put on, so I always break the price down into two seperate ways which is what caused the confusion. I know we had also offered you a loaner vehicle to alleviate any wait you may have had. I hope my explanation helped to clarify on my mistake and I look forward to seeing you in for service again in the future.
Thank for the response. You were fantastic to talk with, and Im glad you didnt get that feeling of pressure sales that has given our business such a tough name. The fact that you would refer family and friends is something that truly brings a smile to our faces. I look forward to seeing you soon, and thank you again for the amazing response.
That is one of the greatest responses we have had. Not only were you happy with our service but you also mentioned that you would purchase a new vehicle from us. This is why we show up to work each and every day here. I am always grateful when a customer is so complimentary and I wanted to thank you again for your time and kind words.
Im glad we were able to provide a quick service, and prioritize what you need now, and what you need later. Our goal is provide an easy, relaxed atmosphere without the typical sales tactics that have been associated with dealerships. We truly do love working together and we are glad that is something that others can see! Without customers like you, we wouldnt be growing at the rate we currently are, so Id like to extend a personal thank you from our entire service staff.
I only have one thing to say "THANK YOU!"
Thank you for the response. We are very aware of time constraints and are working very hard to even cut our service time down further. Im glad the service went well, and thank you for the time you spent to let us know.
I cant thank you enough for letting us become the facility that services your Subaru family. Your trust, and response to our dealership opening has been truly fantastic and I appreciate your business, your time, and your kind words of praise.
I will definitely be returning to have my vehicles serviced here.