ReScore Reviews™ (5)
We always try to bring our customers out to physically see the vehicle and what it needs. We truly do not believe in hiding anything and we want you to help educate each customer so they can understand not only what a repair costs, but why it needs the work to be done. Im glad we were able to meet your expectations and look forward to working with you again in the future.
Im glad we were able to take care of you quickly. As we always say dont hesitate to call us, even on our cell phones if needed. We are here because of you, and for you!
Our online appointment scheduler and our service staff try to make the appointment process as easy and painless as possible, its great to here reviews like yours so we know that what we are doing is working.
I apologize that the pedal kept going soft on you. I hope the loaner vehicle and the post repair expectations were met and have relieved any issues or concerns that you may have had. You were great to deal with, and Im glad we were able to respond quickly.
My only reservation was the usual business office pitch for uneeded after sale items. However, there was little pressure after declining the offers, and they did come up with a very nice finance package.
Level 1 maintenance service doesn't seem to be offered, though.
I hope my email follow up helped resolve the issue. On your vehicle, the intervals are set by Subaru to be an oil change and tire rotation on each service which is a level 2 maintenance. We do offer a level one, but we always try whenever possible to recommend the manufacturers required maintenace at each service. I do appreciate your response as I would not have been able to address the issue and clarify if it were not for your survey.