ReScore Reviews™ (5)
Sincerely, I have mixed feelings about this dealership. They never accept any wrong or mistake, even when it is clear that they might be at fault either directly or indirectly. That is very concerning to me as a person. Instead of accepting that they dropped the ball on this issue, the service associate still tried to shift the blame to me as if I installed the extra tire, something I never toughed.
If the pre-owned car inspection was done the way the general manager, who responded to my earlier complaint, said it was, this issue would have been found and resolved even before the car was placed on the market for sale. Thank you all for the final resolution. The customer service person on the other side of Mary was great and very professional. She will go far in the business.
We are so sorry for the delay in you parts from Subaru. Our parts manager has elevated the order status in hopes of getting the module here quicker. We will notify you as soon as it arrives. We apologize for the inconvenience and appreciate your patience.
Thank you for taking the time to enter your review. We are saddened that you feel that we were not forthright in our dealings when you purchased your 2013 Prius from us.
When anyone has a vehicle that they would like to trade, we always want to take a look at it to determine if there is an equity position. Unfortunately, there was not one with yours once we performed an on-site appraisal and obtained your payoff. It is always our hope that we will be able to trade a vehicle, as that is the best way for us to obtain and market quality pre-owned vehicles, such as the one you purchased. As there were only a small amount of payments remaining, it made more sense for your purchase not to include it in the transaction.
Our "Sticker Price" or value price, is priced to the market, based upon transactional data, which was demonstrated when you were here. We don't want to take advantage of anyone, but only to make the process easier and faster. If we price our pre-owned vehicles out of the range of where the transaction should take place, we would have a limited amount of customers interested in coming here.
As far as your experience in our Business Office, we have a fiduciary responsibility to offer you any and all products that would only serve to enhance your ownership experience. We apologize if you thought that what was offered was not going to be of value to you.
As far as interest rates are concerned, all pre-owned vehicle rates are based on the year of the vehicle, the credit worthiness of the individual(s) applying, as well as term. There are no incentivized rates as you might find on a new vehicle. Sometimes the manufacturers will put these rates on new vehicles to get inventory to move. Pre-Owned vehicles such as yours have already taken the large portion of the depreciation, and the banks then dictates the rate.
We really did do our best, but unfortunately disappointed you along the way. Your review is appreciated, and we will learn from this.
According to your service history, it looks like we have never addressed this issue on your vehicle. We would be happy to take a look at it for you. Please feel free to schedule an appointment, or if you are in the area, just stop in and we will be able to resolve this for you.
However, I had to schedule another appointment because the fellow that I saw didn't know how to to fix it.
When I went in for my appointment the service manager fixed it in a matter of minutes.
Hi John, thanks for the note. First, glad it was fixed, but sorry you had to come back a second time to have it done. We're trying to make sure that everyone is up to speed in case that question comes up again. Good reminder. Best regards, Chris Sousa
We're checking with the tech who did the oil change/tire rotation. Chris Sousa, Service Manager is going to give you a call direct.
Looks like the word did not go through clearly, and the request was not followed. The vehicles do move from service to the wash area quickly, and it looks like it was overlooked. Next time you're in, can you show me the areas that looked scrateched, and I'll see what we can do. Thanks, Chris Sousa
I had a great purchasing experience for my car, but I would not recommend them for a car wash.
Hi Megan, my name is Chris Sousa, Service Manager at Patriot Subaru. Congrats on your cars birthday! We have a brand new cleanup crew as of 7/18. Please feel free to come in at your first opportunity and our new crew will get the job done right. Thanks for letting me know about this. Sincerely, Chris
Thanks for your review, and it is a fair question. We took some time to research and found as you said, online vendors who can offer a highly competitive lower price on the hitch, primarily because they sell thousands across the country, and we only sell a few dozen yearly. There are some subtle differences. We used a better brand and more reliable wiring harness than the one sold on Amazon, and we’ll stand behind it should anything falter. We purchased the hitch from a reputable local vendor, so it’s warranted. Buying a part online and then finding a shop to install can be more expensive since you’re not buying the part from the shop, and again, if something goes bad, the online vendor may take no responsibility for the installation. We’re going to talk to our local vendor and let them know this question came up, because we want to be as competitive as possible. We do think that the price difference would be much closer after factoring in installation, and we do have the advantage of taking care of it if there is a problem. Thanks for the review, and hopefully we were able to give you a little more info. Most of all, we hope that everything is going well with the new car, and if there is any thing we can do to help, please let us know. Thanks again, Craig Redegeld, Parts Manager, Patriot Subaru
Hi Andrew, there is a quiet room opposite the customer lounge with some nice couches, and several desk stations that would have been perfect. The glass door is tinted, and looks like an office. So you bring up a very good point - we should put a sign next to the door letting customers know it is for their use. Thank you for your note, we'll see what we can do to remedy that situation.