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PDR Automotive

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(800 Reviews)
89

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
5.0
ReScore Average
89
Net Promoter Score ®

Business Details

About

Our goal at PDR Automotive is to provide you and your family safe, reliable transportation. Your safety and satisfaction are our top most priorities.

Our staff of trained automotive technicians will evaluate your vehicle and clearly identify to you any safety concerns, repair or maintenance needs. All repairs and maintenance are
Our goal at PDR Automotive is to provide you and your family safe, reliable transportation. Your safety and satisfaction are our top most priorities.

Our staff of trained automotive technicians will evaluate your vehicle and clearly identify to you any safety concerns, repair or maintenance needs. All repairs and maintenance are performed only after the customer has approved the repairs. PDR will gladly email you a written estimate for any services we provide. Quality Auto Repair since 1973. Family owner and operated.

Hours of operation: Monday - Friday 7am - 5:30pm.

All Major credit cards excepted.
...more

Categories
Auto Repair, Car Maintenance, Repair Shop
Contact
(217) 367-9481
By Appointment Only
Business Hours

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
by appointment only
Sun
closed
* Central Time (Us & Canada)
1008 N Cunningham Ave Urbana, IL 61802-1806
PDR Automotive's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(800 Reviews)

CS
gravatar
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/16/2016
verified customerVerified Customer
Extremely Over Priced
I am Tim Steen, I am the one that dealt with your company for the work done on the vehicle that belongs to my daughter Chelsey. I do not have a problem with the labor charge but the fact you double charged for the parts and the diagnostic was not included in the cost of replacing the part is also upsetting. I understand having to pay a diagnostic charge when a customer does not have the work done while the vehicle is in your shop but to put that charge on top of the replacement is just a way to get extra money from people that do not know anything about service work. I will be telling everyone I know that you charge an extremely high price for the work you do and I will encourage them to post this information on social media. As you can tell by this information I will never us your shop again.
Not Recommended
Staff and M. from PDR Automotive responded on 02/17/2016 07:28 AM

Tim, Sorry you were disappointed with our diagnostic and parts pricing. We employee ASE master certified technicians so when we charge for diagnostics we can guarentee results that will resolve the customers complaint. We also only use highest quality parts available to ensure quality and also we may provide you with a two year 24,000 mile nation wide parts and labor warranty. We did get pre authorization before performing any of your repairs. Again sorry for any problems this may occured. Thanks, PDR Staff.

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