ReScore Reviews™ (13)

ReScore
Overall Rating 3.5384615/5Overall Rating 3.5384615/5Overall Rating 3.5384615/5rating 3.5384615rating 3.5384615
Original
Overall Rating 2.15385/5Overall Rating 2.15385/5rating 2.15385rating 2.15385rating 2.15385
88% Would Recommend
100% Business Response
Latest Review 2 days ago
Barbara E. on 07/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"the quality of service provided "
5 star
Vehicle: 2005 Hyundai Sonata
Category: Service
Service Date: 07/13/2017
Service Type: Maintenance
Review Created: 07/21/2017 06:01 PM
Jason T V. at Pearson Hyundai responded on 07/22/2017

Thank you so much for the 5 star review. We really appreciate you taking the time to leave us a review about your experience with us. We are always striving to provide a 5 star experience on every visit and I am glad to hear we hit our mark! We look forward to seeing you again in the future. Have a great day!

Jason Vaughan
Service Manager
Pearson Hyundai
804-276-0300
804-276-7484 fax
jasonvaughan@pearsonhyundai.com
Stephen L. on 07/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Par excellence"
Consistently and historical 5 Star! Never below in 6 years
Vehicle: 2011 Hyundai Equus
Category: Service
Service Date: 07/18/2017
Service Type: Maintenance
Review Created: 07/21/2017 11:44 AM
Jason T V. at Pearson Hyundai responded on 07/22/2017

Thank you so much for the 5 star review...again!! We really appreciate you taking the time to leave us a review! We look forward to seeing you again in the future. Have a great weekend!

Jason Vaughan
Service Manager
Pearson Hyundai
804-276-0300
804-276-7484 fax
jasonvaughan@pearsonhyundai.com
Roger P. on 07/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service as always."
.
Vehicle: 2010 Hyundai Genesis Co
Category: Service
Service Date: 07/17/2017
Service Type: Repair
Review Created: 07/20/2017 10:50 AM
Jason T V. at Pearson Hyundai responded on 07/21/2017

Thank you so much for the 5 star review. We really appreciate you taking the time to leave us a review about your experience with us. We are always striving to provide a 5 star experience on every visit and I am glad to hear we hit our mark! We look forward to seeing you again in the future. Have a great day!

Jason Vaughan
Service Manager
Pearson Hyundai
804-276-0300
804-276-7484 fax
jasonvaughan@pearsonhyundai.com
Verified Customer on 07/20/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Oil change"
It was ok, just not personal. Pay the cashier... here's your keys. No discussion.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 07/14/2017
Service Type: Maintenance
Review Created: 07/20/2017 03:13 AM
Jason T V. at Pearson Hyundai responded on 07/20/2017

Thank you for taking the time to leave us a review. I am sorry to see we did not meet our 5 star goal we are striving for.  If you have a chance I would like to know when and who you picked the car up from so I can have a talk with them. We hope to be able to see you again and earn a 5 stars review in the future. Have a wonderful day.

Jason Vaughan
Service Manager
Pearson Hyundai
804-276-0300
804-276-7484 fax
jasonvaughan@pearsonhyundai.com
JULIE R. on 07/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change, tire rotation"
Fast service
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 07/14/2017
Service Type: Maintenance
Review Created: 07/18/2017 08:35 PM
Jason T V. at Pearson Hyundai responded on 07/20/2017

Thank you so much for the 5 star review. We really appreciate you taking the time to leave us a review about your experience with us. We are always striving to provide a 5 star experience on every visit and I am glad to hear we hit our mark! We look forward to seeing you again in the future. Have a great day!

Jason Vaughan
Service Manager
Pearson Hyundai
804-276-0300
804-276-7484 fax
jasonvaughan@pearsonhyundai.com
Kathleen A. on 07/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service review"
Excellent and friendly service 😃
Vehicle: 2007 Hyundai Elantra
Category: Service
Service Date: 07/14/2017
Service Type: Maintenance
Review Created: 07/18/2017 03:42 PM
Jason T V. at Pearson Hyundai responded on 07/20/2017

Thank you so much for the 5 star review. We really appreciate you taking the time to leave us a review about your experience with us. We are always striving to provide a 5 star experience on every visit and I am glad to hear we hit our mark! We look forward to seeing you again in the future. Have a great day!

Jason Vaughan
Service Manager
Pearson Hyundai
804-276-0300
804-276-7484 fax
jasonvaughan@pearsonhyundai.com
Verified Customer on 07/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Great service
Vehicle: 2009 Hyundai Accent
Category: Service
Service Date: 07/13/2017
Service Type: Maintenance
Review Created: 07/18/2017 03:04 PM
Jason T V. at Pearson Hyundai responded on 07/20/2017

Thank you so much for the 5 star review. We really appreciate you taking the time to leave us a review about your experience with us. We are always striving to provide a 5 star experience on every visit and I am glad to hear we hit our mark! We look forward to seeing you again in the future. Have a great day!

Jason Vaughan
Service Manager
Pearson Hyundai
804-276-0300
804-276-7484 fax
jasonvaughan@pearsonhyundai.com
Verified Customer on 07/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good"
Good
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 07/14/2017
Service Type: Maintenance
Review Created: 07/18/2017 12:17 PM
Jason T V. at Pearson Hyundai responded on 07/20/2017

Thank you so much for the 5 star review. We really appreciate you taking the time to leave us a review about your experience with us. We are always striving to provide a 5 star experience on every visit and I am glad to hear we hit our mark! We look forward to seeing you again in the future. Have a great day!

Jason Vaughan
Service Manager
Pearson Hyundai
804-276-0300
804-276-7484 fax
jasonvaughan@pearsonhyundai.com
Gerald E. on 07/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"very clean"
yes
Vehicle: 2009 Hyundai Elantra
Category: Service
Service Date: 07/07/2017
Service Type: Maintenance
Review Created: 07/17/2017 12:34 PM
Jason T V. at Pearson Hyundai responded on 07/17/2017

Thank you so much for the 5 star review. We really appreciate you taking the time to leave us a review about your experience with us. We are always striving to provide a 5 star experience on every visit and I am glad to hear we hit our mark! We look forward to seeing you again in the future. Have a great day!

Jason Vaughan
Service Manager
Pearson Hyundai
804-276-0300
804-276-7484 fax
jasonvaughan@pearsonhyundai.com
James M. on 07/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service appointment"
Excellent service--timely and professional.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 07/12/2017
Service Type: Repair
Review Created: 07/17/2017 12:07 PM
Jason T V. at Pearson Hyundai responded on 07/17/2017

Thank you so much for the 5 star review. We really appreciate you taking the time to leave us a review about your experience with us. We are always striving to provide a 5 star experience on every visit and I am glad to hear we hit our mark! We look forward to seeing you again in the future. Have a great day!

Jason Vaughan
Service Manager
Pearson Hyundai
804-276-0300
804-276-7484 fax
jasonvaughan@pearsonhyundai.com
Delores R. on 07/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Your personel "
You have always serviced my cars, I will continue to stay with you.
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 07/12/2017
Service Type: Maintenance
Review Created: 07/17/2017 11:35 AM
Jason T V. at Pearson Hyundai responded on 07/17/2017

Thank you so much for the 5 star review. We really appreciate you taking the time to leave us a review about your experience with us. We are always striving to provide a 5 star experience on every visit and I am glad to hear we hit our mark! We look forward to seeing you again in the future. Have a great day!

Jason Vaughan
Service Manager
Pearson Hyundai
804-276-0300
804-276-7484 fax
jasonvaughan@pearsonhyundai.com
Lafonda R. on 07/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I got my car back in a timely manner "
Yes
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 07/06/2017
Service Type: Repair
Review Created: 07/14/2017 06:37 PM
Jason T V. at Pearson Hyundai responded on 07/17/2017

Thank you so much for the 5 star review. We really appreciate you taking the time to leave us a review about your experience with us. We are always striving to provide a 5 star experience on every visit and I am glad to hear we hit our mark! We look forward to seeing you again in the future. Have a great day!

Jason Vaughan
Service Manager
Pearson Hyundai
804-276-0300
804-276-7484 fax
jasonvaughan@pearsonhyundai.com
Brian H. on 07/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Another service visit...."
Another service call went very well. Didn't like the news, but all was explained properly.
Vehicle: 2013 Hyundai Genesis Co
Category: Service
Service Date: 07/08/2017
Service Type: Maintenance
Review Created: 07/14/2017 05:53 PM
Jason T V. at Pearson Hyundai responded on 07/17/2017

Thank you so much for the 5 star review. We really appreciate you taking the time to leave us a review about your experience with us. We are always striving to provide a 5 star experience on every visit and I am glad to hear we hit our mark! We look forward to seeing you again in the future. Have a great day!

Jason Vaughan
Service Manager
Pearson Hyundai
804-276-0300
804-276-7484 fax
jasonvaughan@pearsonhyundai.com
George B. on 07/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent customer service"
Would recommend
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 07/11/2017
Service Type: Maintenance
Review Created: 07/14/2017 11:56 AM
Jason T V. at Pearson Hyundai responded on 07/17/2017

Thank you so much for the 5 star review. We really appreciate you taking the time to leave us a review about your experience with us. We are always striving to provide a 5 star experience on every visit and I am glad to hear we hit our mark! We look forward to seeing you again in the future. Have a great day!

Jason Vaughan
Service Manager
Pearson Hyundai
804-276-0300
804-276-7484 fax
jasonvaughan@pearsonhyundai.com
Michael F. on 07/13/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Regular Service and Audio recall"
Good overall, but see question 1 lack of performance item.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 07/10/2017
Service Type: Repair
Review Created: 07/13/2017 06:38 PM
Jason T V. at Pearson Hyundai responded on 07/17/2017

Thank you for taking the time to leave us a review. I am sorry to see we did not meet our 5 star goal we are striving for.  We did not realize the update was wiping out the presets and phone settings.  I am sorry about that and thank you for bringing that to our attention.  We hope to be able to see you again and earn a 5 stars review in the future. Have a wonderful day.

Jason Vaughan
Service Manager
Pearson Hyundai
804-276-0300
804-276-7484 fax
jasonvaughan@pearsonhyundai.com
NANNIE L. on 07/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"fast service"
Great service and quick too
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 07/10/2017
Service Type: Maintenance
Review Created: 07/13/2017 11:38 AM
Jason T V. at Pearson Hyundai responded on 07/17/2017

Thank you so much for the 5 star review. We really appreciate you taking the time to leave us a review about your experience with us. We are always striving to provide a 5 star experience on every visit and I am glad to hear we hit our mark! We look forward to seeing you again in the future. Have a great day!

Jason Vaughan
Service Manager
Pearson Hyundai
804-276-0300
804-276-7484 fax
jasonvaughan@pearsonhyundai.com
Gay L. on 07/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Kind and efficient service"
This group always makes me feel I have been treated fairly.
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 07/08/2017
Service Type: Maintenance
Review Created: 07/11/2017 01:37 PM
Jason T V. at Pearson Hyundai responded on 07/13/2017

Thank you so much for the 5 star review. We really appreciate you taking the time to leave us a review about your experience with us. We are always striving to provide a 5 star experience on every visit and I am glad to hear we hit our mark! We look forward to seeing you again in the future. Have a great day!

Jason Vaughan
Service Manager
Pearson Hyundai
804-276-0300
804-276-7484 fax
jasonvaughan@pearsonhyundai.com
Verified Customer on 07/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good"
Service was okay, but it's close to home
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 07/05/2017
Service Type: Repair
Review Created: 07/11/2017 04:47 AM
Jason T V. at Pearson Hyundai responded on 07/17/2017

Thank you for taking the time to leave us a review. I am sorry to hear you did not receive a phone call about your part being in. You should have received that call. We hope to be able to see you again and earn a 5 stars review in the future. Have a wonderful day.

Jason Vaughan
Service Manager
Pearson Hyundai
804-276-0300
804-276-7484 fax
jasonvaughan@pearsonhyundai.com
Eric C. on 07/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"always exceptional customer service"
always exceptional customer service
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 07/05/2017
Service Type: Maintenance
Review Created: 07/10/2017 02:00 PM
Jason T V. at Pearson Hyundai responded on 07/13/2017

Thank you so much for the 5 star review. We really appreciate you taking the time to leave us a review about your experience with us. We are always striving to provide a 5 star experience on every visit and I am glad to hear we hit our mark! We look forward to seeing you again in the future. Have a great day!

Jason Vaughan
Service Manager
Pearson Hyundai
804-276-0300
804-276-7484 fax
jasonvaughan@pearsonhyundai.com
Trever H. on 07/10/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great service"
Great service at a great price
Vehicle: 2008 Hyundai Entourage
Category: Service
Service Date: 07/05/2017
Service Type: Repair
Review Created: 07/10/2017 11:19 AM
Jason T V. at Pearson Hyundai responded on 07/17/2017

Thank you for taking the time to leave us a review. I am sorry to see we did not meet our 5 star goal we are striving for. Unfortunately we do not have the ability to bill and take payment later.  I wish we did.  We hope to be able to see you again and earn a 5 star review in the future. Have a wonderful day.

Jason Vaughan
Service Manager
Pearson Hyundai
804-276-0300
804-276-7484 fax
jasonvaughan@pearsonhyundai.com
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