ReScore Reviews™ (13)

ReScore
Overall Rating 3.5384615/5Overall Rating 3.5384615/5Overall Rating 3.5384615/5rating 3.5384615rating 3.5384615
Original
Overall Rating 2.15385/5Overall Rating 2.15385/5rating 2.15385rating 2.15385rating 2.15385
88% Would Recommend
100% Business Response
Latest Review 1 day ago
Karen C. on 04/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always pleasant and honest!"
I love bringing my car in to Pearson for service.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 04/19/2017
Service Type: Maintenance
Review Created: 04/24/2017 11:59 AM
Jason T V. at Pearson Hyundai responded on 04/25/2017

Thank you so much for the 5 star review, and your continued loyalty. We really appreciate you taking the time to leave us a review about your experience with us. We are always striving to provide a 5 star experience on every visit and I am glad to hear we hit our mark! We look forward to seeing you again in the future. Have a great day.

Jason Vaughan
Service Manager
Pearson Hyundai
804-276-0300
804-276-7484 fax
jasonvaughan@pearsonhyundai.com
Frances J. on 04/22/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"I like the follow up so I do not have to think about it."
Yes
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 04/13/2017
Service Type: Maintenance
Review Created: 04/22/2017 10:02 AM
Jason T V. at Pearson Hyundai responded on 04/22/2017

Thank you for taking the time to leave us a review. I am sorry to see we did not meet our 5 star goal we are striving for. We hope to be able to see you again and earn a 5 stars review in the future. Have a fantastic day.

Jason T. Vaughan
Service Manager
804-276-0300
jasonvaughan@pearsonhyundai.com
Verified Customer on 04/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Love theonline oil change coupon
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 04/15/2017
Service Type: Maintenance
Review Created: 04/22/2017 07:27 AM
Jason T V. at Pearson Hyundai responded on 04/22/2017

hank you so much for the 5 star review, and your continued loyalty. We really appreciate you taking the time to leave us a review about your experience with us. We are always striving to provide a 5 star experience on every visit and I am glad to hear we hit our mark! We look forward to seeing you again in the future. Have a great day.

Jason T. Vaughan
Service Manager
804-276-0300
jasonvaughan@pearsonhyundai.com
Audra A. on 04/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai "
Great cars
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 04/14/2017
Service Type: Repair
Review Created: 04/22/2017 03:41 AM
Jason T V. at Pearson Hyundai responded on 04/22/2017

hank you so much for the 5 star review, and your continued loyalty. We really appreciate you taking the time to leave us a review about your experience with us. We are always striving to provide a 5 star experience on every visit and I am glad to hear we hit our mark! We look forward to seeing you again in the future. Have a great day.

Jason T. Vaughan
Service Manager
804-276-0300
jasonvaughan@pearsonhyundai.com
Sun H. on 04/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall on seatbelt"
As always work was completed on time and always very helpful.
Vehicle: 2014 Hyundai Sonata Hyb
Category: Service
Service Date: 04/17/2017
Service Type: Repair
Review Created: 04/22/2017 12:09 AM
Jason T V. at Pearson Hyundai responded on 04/22/2017

hank you so much for the 5 star review, and your continued loyalty. We really appreciate you taking the time to leave us a review about your experience with us. We are always striving to provide a 5 star experience on every visit and I am glad to hear we hit our mark! We look forward to seeing you again in the future. Have a great day.

Jason T. Vaughan
Service Manager
804-276-0300
jasonvaughan@pearsonhyundai.com
Verified Customer on 04/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"professional, friendly and knowledgeable personnel"
When we make a service appointment, we know the technician will do a thorough job in a timely manner.
Vehicle: 2011 Hyundai Tucson
Category: Service
Service Date: 04/17/2017
Service Type: Maintenance
Review Created: 04/21/2017 12:28 PM
Jason T V. at Pearson Hyundai responded on 04/22/2017

Thank you so much for the 5 star review, and your continued loyalty. We really appreciate you taking the time to leave us a review about your experience with us. We are always striving to provide a 5 star experience on every visit and I am glad to hear we hit our mark! We look forward to seeing you again in the future. Have a great day.

Jason T. Vaughan
Service Manager
804-276-0300
jasonvaughan@pearsonhyundai.com
Lynette W. on 04/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service and a friendly atmosphere."
Whenever I come to Pearson Hyundai I feel that I am a valued customer.
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 04/17/2017
Service Type: Maintenance
Review Created: 04/21/2017 12:16 PM
Jason T V. at Pearson Hyundai responded on 04/22/2017

hank you so much for the 5 star review, and your continued loyalty. We really appreciate you taking the time to leave us a review about your experience with us. We are always striving to provide a 5 star experience on every visit and I am glad to hear we hit our mark! We look forward to seeing you again in the future. Have a great day.

Jason T. Vaughan
Service Manager
804-276-0300
jasonvaughan@pearsonhyundai.com
Richard C. on 04/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Service A+"
You finally wowed me...topped off my oil for free...great service...will return!
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 04/17/2017
Service Type: Repair
Review Created: 04/21/2017 11:22 AM
Jason T V. at Pearson Hyundai responded on 04/22/2017

WOW!!  We did it!! I love it. Thank you so much for the 5 star review, and your continued loyalty. We really appreciate you taking the time to leave us a review about your experience with us. We are always striving to provide a 5 star experience on every visit and I am glad to hear we hit our mark! We look forward to seeing you again in the future. Have a great day.

Jason T. Vaughan
Service Manager
804-276-0300
jasonvaughan@pearsonhyundai.com
Elizabeth D. on 04/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people"
Yes I always recommend Pearson. I am hoping to but a new car in 2018. That would be my 3rd car purchased from Pearson.
Vehicle: 2008 Hyundai Elantra
Category: Service
Service Date: 04/17/2017
Service Type: Maintenance
Review Created: 04/20/2017 05:07 PM
Jason T V. at Pearson Hyundai responded on 04/22/2017

hank you so much for the 5 star review, and your continued loyalty. We really appreciate you taking the time to leave us a review about your experience with us. We are always striving to provide a 5 star experience on every visit and I am glad to hear we hit our mark! We look forward to seeing you again in the future. Have a great day.

Jason T. Vaughan
Service Manager
804-276-0300
jasonvaughan@pearsonhyundai.com
CHANG K. on 04/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service for Oil change"
All good to me.
Vehicle: 2016 Hyundai Equus
Category: Service
Service Date: 04/17/2017
Service Type: Repair
Review Created: 04/20/2017 11:24 AM
Jason T V. at Pearson Hyundai responded on 04/22/2017

hank you so much for the 5 star review, and your continued loyalty. We really appreciate you taking the time to leave us a review about your experience with us. We are always striving to provide a 5 star experience on every visit and I am glad to hear we hit our mark! We look forward to seeing you again in the future. Have a great day.

Jason T. Vaughan
Service Manager
804-276-0300
jasonvaughan@pearsonhyundai.com
Verified Customer on 04/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service manager"
Awesome job. These guys get it right!!!!
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 04/13/2017
Service Type: Repair
Review Created: 04/20/2017 05:56 AM
Jason T V. at Pearson Hyundai responded on 04/22/2017

hank you so much for the 5 star review, and your continued loyalty. We really appreciate you taking the time to leave us a review about your experience with us. We are always striving to provide a 5 star experience on every visit and I am glad to hear we hit our mark! We look forward to seeing you again in the future. Have a great day.

Jason T. Vaughan
Service Manager
804-276-0300
jasonvaughan@pearsonhyundai.com
Verified Customer on 04/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Notices about maintenance, speedy service"
Quick, efficient
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 03/29/2017
Service Type: Repair
Review Created: 04/19/2017 09:03 PM
Jason T V. at Pearson Hyundai responded on 04/22/2017

hank you so much for the 5 star review, and your continued loyalty. We really appreciate you taking the time to leave us a review about your experience with us. We are always striving to provide a 5 star experience on every visit and I am glad to hear we hit our mark! We look forward to seeing you again in the future. Have a great day.

Jason T. Vaughan
Service Manager
804-276-0300
jasonvaughan@pearsonhyundai.com
Lawrence S. on 04/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
As rxpevyed
Vehicle: 2007 Hyundai Elantra
Category: Service
Service Date: 04/15/2017
Service Type: Maintenance
Review Created: 04/18/2017 11:56 AM
Jason T V. at Pearson Hyundai responded on 04/19/2017

Thank you so much for the 5 star review, and your continued loyalty. We really appreciate you taking the time to leave us a review about your experience with us. We are always striving to provide a 5 star experience on every visit and I am glad to hear we hit our mark! We look forward to seeing you again in the future. Have a great day.

Jason T. Vaughan
Service Manager
804-276-0300
jasonvaughan@pearsonhyundai.com
Josephine B. on 04/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Courteous and knowledgeable "
Prompt service
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 04/12/2017
Service Type: Repair
Review Created: 04/17/2017 11:52 AM
Jason T V. at Pearson Hyundai responded on 04/19/2017

Thank you for taking the time to leave us a review. I am sorry to see we did not meet our 5 star goal we are striving for. We hope to be able to see you again and earn a 5 stars review in the future. Have a fantastic day.

Jason T. Vaughan
Service Manager
804-276-0300
jasonvaughan@pearsonhyundai.com
John M. on 04/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall"
Such an easy transaction! One never knows with a recall if it will be smooth or if you will feel pressured to get much more work done. Very pleasant experience!!
Vehicle: 2007 Hyundai Accent
Category: Service
Service Date: 04/12/2017
Service Type: Repair
Review Created: 04/17/2017 10:41 AM
Jason T V. at Pearson Hyundai responded on 04/19/2017

Thank you so much for the 5 star review, and your continued loyalty. We really appreciate you taking the time to leave us a review about your experience with us. We are always striving to provide a 5 star experience on every visit and I am glad to hear we hit our mark! We look forward to seeing you again in the future. Have a great day.

Jason T. Vaughan
Service Manager
804-276-0300
jasonvaughan@pearsonhyundai.com
Mary G. on 04/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"oil change and routine maintenance"
A great job was done in a timely manner. The dealership was able to meet my needs as to time for the work to be done. I am always pleased with the work done here.
Vehicle: 2008 Hyundai Tucson
Category: Service
Service Date: 04/05/2017
Service Type: Maintenance
Review Created: 04/14/2017 07:52 AM
Jason T V. at Pearson Hyundai responded on 04/14/2017

Thank you so much for the 5 star review, and your continued loyalty. We really appreciate you taking the time to leave us a review about your experience with us. We are always striving to provide a 5 star experience on every visit and I am glad to hear we hit our mark! We look forward to seeing you again in the future. Have a great day.

Jason T. Vaughan
Service Manager
804-276-0300
jasonvaughan@pearsonhyundai.com
Andrea S. ReScore Review on 04/18/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Andrea S. in Midlothian"
As I had said, I am a long time customer of Hyundai and very happy with their customer service along with their service department. I meant to give them 5 stars on my prior review not 3 stars. Thanks for all you do!
Vehicle: 2012 Hyundai Veloster
Category: Service
Service Date: 04/10/2017
Service Type: Repair
Review Created: 04/13/2017 12:48 PM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Hyundai Customer"
I have been a customer since 1996. Always a nice experience. Purchased many Hyundai's. Always happy with my purchase and the customer service at Hyundai.
Vehicle: 2012 Hyundai Veloster
Category: Service
Service Date: 04/10/2017
Service Type: Repair
Review Created: 04/13/2017 12:48 PM
Jason T V. at Pearson Hyundai responded on 04/13/2017

Thank you for leaving us a review.  I am very sorry to see we scored so poorly on your visit.  You are a long time customer and we greatly appreciate that.  Please let me know what we could have done differently to earn our goal of 5 stars.  I look forward to hearing from you.

Jason T. Vaughan
Service Manager
804-276-0300
jasonvaughan@pearsonhyundai.com
Jason T V. at Pearson Hyundai responded on 04/19/2017

Thank you so much for doing the rescore!!  We really appreciate it and your continued business.  I hope you have a great day!  We will see you soon.

Jason T. Vaughan
Service Manager
804-276-0300
jasonvaughan@pearsonhyundai.com
Clarence N. on 04/13/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"This particular service was done right"
Yes
Vehicle: 2011 Hyundai Tucson
Category: Service
Service Date: 04/06/2017
Service Type: Maintenance
Review Created: 04/13/2017 12:11 PM
Jason T V. at Pearson Hyundai responded on 04/13/2017

Thank you for taking the time to leave us a review. I am sorry to see we did not meet our 5 star goal we are striving for. We hope to be able to see you again and earn a 5 stars review in the future. Have a fantastic day.

Jason T. Vaughan
Service Manager
804-276-0300
jasonvaughan@pearsonhyundai.com
David S. on 04/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Flex pipe repair/replace"
The dealership helped me save $910 by recommending a muffler shop repair/replace my faulty flex pipe instead of the dealership. I will remember this act of great honesty in the future. Thanks Pearson Hyundai!
Vehicle: 2005 Hyundai Elantra
Category: Service
Service Date: 04/10/2017
Service Type: Maintenance
Review Created: 04/13/2017 10:34 AM
Jason T V. at Pearson Hyundai responded on 04/13/2017

Thank you so much for the 5 star review, and your continued loyalty. We really appreciate you taking the time to leave us a review about your experience with us. We are always striving to provide a 5 star experience on every visit and I am glad to hear we hit our mark! We look forward to seeing you again in the future. Have a great day.

Jason T. Vaughan
Service Manager
804-276-0300
jasonvaughan@pearsonhyundai.com
Susan B. on 04/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Always timely and friendly
Vehicle: 2008 Hyundai Sonata
Category: Service
Service Date: 04/08/2017
Service Type: Maintenance
Review Created: 04/12/2017 04:25 PM
Jason T V. at Pearson Hyundai responded on 04/12/2017

Thank you so much for the 5 star review, and your continued loyalty. We really appreciate you taking the time to leave us a review about your experience with us. We are always striving to provide a 5 star experience on every visit and I am glad to hear we hit our mark! We look forward to seeing you again in the future. Have a great day.

Jason T. Vaughan
Service Manager
804-276-0300
jasonvaughan@pearsonhyundai.com
Displaying Review 1 - 20 of 728 in total