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Pearson Hyundai

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(2,638 Reviews)
45
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
264
Total ReScores
4.7
ReScore Average
45
Net Promoter Score ®

Business Details

About

Pearson Hyundai is staffed with certified technicians who provide quality Hyundai repair and maintenance. Pearson Hyundai is staffed with certified technicians who provide quality Hyundai repair and maintenance.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(804) 276-0300

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Eastern Time (US & Canada)
11701 Midlothian Turnpike Midlothian, VA 23113
Service Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(2,638 Reviews)

GM
gravatar
GEORGE M.
Midlothian, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/26/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Policy--no loaner car available; use another dealer.
I went several days without a car while the mechanics tried to replicate the problem I had with starting the car. No loaner car was offered, although my family has purchased eight Hyundais!
Not Recommended
Jason T V. from Pearson Hyundai responded on 09/26/2014 12:17 PM


Mr. Martin I am sorry we could not duplicate the concern,  I even tried myself to get the car to act up and could not.  I do believe we met in the showroom and talked for a bit. I told you I could get you in a rental if you needed me to.  You had a ride at that time and did not need the rental.  The offer still stand if you need a rental in the future just have my guys get me and I will make it happen as promised.  We do not have a set loaner car problem like we talked about but I will make sure you are taken care of.  I'm sorry we recieved such a low score from you.  We tried everything possible to duplicate your concern.  If you have any problems in the future or any questions feel free to reach out to me.  Have a great weekend.

Jason Vaughan
Service Manager
Pearson Hyundai
804-276-0300
804-276-7484 fax
jasonvaughan@pearsonhyundai.com
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