Peninsula Truck Repair Inc


Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

55 Reviews

96% Would Recommend
Latest Review 12 days ago
FRANK H. on 04/10/2016
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"Easy and fast service"
Everything was a breeze, they came and towed our truck, gave a quick estimate and explained everything, and gave a lifetime guarantee. Great place and people
Vehicle: Ford Pickup
Service Date: 04/08/2016
Review Created: 04/10/2016 10:48 AM
Dave L. on 03/07/2016
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Dave said the employees were informative. The price was right.
Vehicle: Ford Econoline
Category: Service
Service Date: 03/04/2016
Review Created: 03/07/2016
This review was collected via phone interview by Customer Research Inc.
Tom C. on 02/19/2016
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Tom said he had some communication problems at this business. He thinks on the estimate there was additional work to be done but that additional work was not included on the estimate. He talked to Gabe, the owner, about that, and it was a misunderstanding due to a new employee. He said he is happy with what happened and noted the work provided was perfect.
Vehicle: Ford
Category: Service
Service Date: 02/12/2016
Review Created: 02/19/2016
This review was collected via phone interview by Customer Research Inc.
Gabriel S., Gm at Peninsula Truck Repair Inc responded on 02/22/2016

Dear Tom,
Thank you very much for your patronage, I'm very sorry for the communication problem.

Gabriel Sava
Gm
650-365-9795

Jesus A. on 01/21/2016
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Jesus said this business treated him well.
Vehicle: Ford Pickup
Category: Service
Service Date: 01/13/2016
Review Created: 01/21/2016
This review was collected via phone interview by Customer Research Inc.
Brooke C. on 12/21/2015
Recommended badge inactive Recommended
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Brooke said she paid for service she did not receive. They needed to adjust the time, but it was not done and they would not do it when the vehicle was taken back for the second time.
Vehicle: Ford Econoline
Category: Service
Service Date: 12/09/2015
Review Created: 12/21/2015
This review was collected via phone interview by Customer Research Inc.
Jim C. on 12/10/2015
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Jim said Gabriel was able to helped him out and he was easy to worked with.
Vehicle: Chevrolet
Category: Service
Service Date: 11/30/2015
Review Created: 12/10/2015
This review was collected via phone interview by Customer Research Inc.
Gabriel S., Gm at Peninsula Truck Repair Inc responded on 12/14/2015

Dear Jim thank you very much for your review.

Gabriel Sava
Gm
650-365-9795

BEAR K. on 09/13/2015
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"on time"
good price, on time, great crew
Vehicle: Isuzu
Service Date: 09/11/2015
Review Created: 09/13/2015 08:38 AM
Max H. on 08/14/2015
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Max said the business is really good and they are friendly.
Category: Service
Service Date: 08/11/2015
Review Created: 08/14/2015
This review was collected via phone interview by Customer Research Inc.
Gabriel S., Gm at Peninsula Truck Repair Inc responded on 08/17/2015

Hi Max,

Thank you very much for your review.

Gabriel Sava
Gm
650-365-9795

BEAR K. on 07/02/2015
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"great team"
they do all of the work that we need on our trucks, and stand behind there work
Vehicle: GMC
Service Date: 06/30/2015
Review Created: 07/02/2015 11:43 AM
Gabriel S., Gm at Peninsula Truck Repair Inc responded on 07/10/2015

Mr.  Kelly,
Thank you very much for your review we really appreciated.  If there is anyting else we can do to serve you better, please do not hasitate to let us know.

Gabriel Sava
Gm
650-365-9795

Frank C. on 06/26/2015
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Frank said the staff at the business has good customer service because they treat him like a friend and they went above and beyond to help him.
Category: Service
Service Date: 06/19/2015
Review Created: 06/26/2015
This review was collected via phone interview by Customer Research Inc.
Gabriel S., Gm at Peninsula Truck Repair Inc responded on 07/17/2015

Mr.  Colclough,
Thank you very much for using PTR we love hearing from our customers. If there is anthing we can do better please let us know.

Gabriel Sava
Gm
650-365-9795

Ismael L. on 06/24/2015
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Ismael said the business provided informative service in a timely manner.
Category: Service
Service Date: 06/12/2015
Review Created: 06/24/2015
This review was collected via phone interview by Customer Research Inc.
CLIFF M. on 04/22/2015
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"Service"
The company did a great job on our truck
Vehicle: GMC Sierra
Service Date: 04/17/2015
Review Created: 04/22/2015 06:04 AM
Gabriel S., Gm at Peninsula Truck Repair Inc responded on 04/23/2015

Dear Cliff,  thank you very much for your review.  We really appreciate it.

Gabriel Sava
Gm
650-365-9795

DAVID G. on 03/26/2015
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"Good service but a bit expensive."
When I showed up for my Ford servicing on my motorhome, I was informed they no longer work on them. They gave me the address of Peninsula Truck Repair which was just a couple of miles from the Ford dealer. When I arrived and told them what I needed, and that I needed it now, they took me right in and did the work. It was the 65,000 mile service (oil change, multi-point inspection), and all went smoothly. There was a slight glitch when the wrong air cleaner showed up, and it took quite a while for the correct one to arrive, but this was not Peninsula's fault.

My only complaint was that it cost about $100 more than Ford charges, but it was worth it to get the work done so quickly. Everyone from receptionist to owner to workers were friendly. There is also a comfortable seating area where I could wait with free coffee.
Vehicle: Ford E450 Super Duty
Service Date: 03/25/2015
Review Created: 03/26/2015 07:10 AM
Nathan T. on 02/25/2015
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Nathan said the business did and outstanding job on his vehicle.
Vehicle: Isuzu
Category: Service
Service Date: 02/23/2015
Review Created: 02/25/2015
This review was collected via phone interview by Customer Research Inc.
Gabriel S., Gm at Peninsula Truck Repair Inc responded on 04/07/2015

Hi Nathan,  Thank you very much for your review.

Gabriel Sava
Gm
650-365-9795

PENINSULA T. on 02/20/2015
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"TOP NOTCH"
You have outdone yourself again. Thank you PTR
Vehicle: Chevrolet Chevy Express
Service Date: 02/19/2015
Review Created: 02/20/2015 04:54 PM
Ray G. on 02/19/2015
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Ray said the staff members at this business are great guys. They are good people to deal with.
Vehicle: Ford F550 Super Duty
Category: Service
Service Date: 02/11/2015
Review Created: 02/19/2015
This review was collected via phone interview by Customer Research Inc.
Bob W. on 01/30/2015
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Bob said everything was good. There was a delay getting the vehicle back, but it was a parts delay and not their fault.
Vehicle: Ford E-250 Super Duty
Category: Service
Service Date: 01/26/2015
Review Created: 01/30/2015
This review was collected via phone interview by Customer Research Inc.
John O. on 01/29/2015
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John said they are very personable and they explain things to him. He really appreciate their service.
Vehicle: Dodge Pickup
Category: Service
Service Date: 01/28/2015
Review Created: 01/29/2015
This review was collected via phone interview by Customer Research Inc.
Chris L. on 12/19/2014
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Chris said the business provided him the best customer service he has ever received. They are fair and provided good communication. They performed the services in a timely manner.
Vehicle: Ford
Category: Service
Service Date: 12/15/2014
Review Created: 12/19/2014
This review was collected via phone interview by Customer Research Inc.
ERIC W. on 11/18/2014
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"Happy, Happy"
What great service. They made room in the lot for me to get my Motorhome in when it was towed. They had the problem fixed (fuel pump) within 3 days. Redwood General wouldn't even think about trying to get me in, even though I am a long-time customer.
Vehicle: Ford E450 Super Duty
Service Date: 11/18/2014
Review Created: 11/18/2014 08:02 PM
Displaying Review 21 - 40 of 55 in total