Peninsula Truck Repair Inc


Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5rating 4.6

61 Reviews

94% Would Recommend
Latest Review 12 days ago
Guillermo A. on 04/26/2017
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Guillermo said they were not knowledgeable. They didn't do a good job explaining the service, repairs, or damage to his vehicle. He told them that their motto of fast, cheap, and good service contradicts what he experienced. The price for their service was not cheap. Their comment to him was that they are not in competition with anybody, and that they are their own brand.
Vehicle: Chevrolet
Category: Service
Service Date: 04/24/2017
Review Created: 04/26/2017
This review was collected via phone interview by Customer Research Inc.
Gabriel S., Gm at Peninsula Truck Repair Inc responded on 05/01/2017

The customer arrived at our shop with his 1999 Chevrolet W4. This is a medium duty truck with four rear wheels, a.k.a. dually. While driving that day, one of the passenger-side rear tires exploded. He had purchased four new tires and wanted us to balance and install them. We provided an estimate for labor, and the customer consented using his signature. 

For this work, the service advisor assigned a technician who has 30+ years experience in the automotive industry, and specializes in heavy-duty diesel truck repairs. After removing the wheels, the technician noted the threads of two passenger-side lugs had been stripped, and informed his supervisor. Surveillance footage shows the service advisor and parts' department manager assessing the situation and, one hour later, the service advisor and customer inspecting the damage. Afterwards, the service advisor provided an estimate for repairs, and the customer requested time to make a decision. Later in the afternoon, the customer came back to PTR declining the repair; for he had found another shop that would complete the work at a lesser price. 

On the following day the customer accused PTR of causing the damages to his 18 year old truck, and attempting to avoid culpability. This is an erroneous assertion, and the surveillance footage proves this. Moreover, PTR has been in the automotive business for 40+ years and can easily afford a few hundred dollars in warranty claims should we be at fault.

The comment about PTR's motto is misconstrued. There is a humorous notice in the office, to which the customer is referring, offering the reader to formulate a syllogism using the words: fast, cheap, and good. As many of us know, cheap products are rarely good products. PTR's motto is instead: We just get it done! Lastly, PTR does have competition in the automotive industry, but we do not offer price-matching discounts; nor do we haggle.

Thank you for your attention.

Gabriel Sava
Gm
650-365-9795
Brooke C. on 12/21/2015
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Brooke said she paid for service she did not receive. They needed to adjust the time, but it was not done and they would not do it when the vehicle was taken back for the second time.
Vehicle: Ford Econoline
Category: Service
Service Date: 12/09/2015
Review Created: 12/21/2015
This review was collected via phone interview by Customer Research Inc.
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