ReScore Reviews™ (32)

ReScore
Overall Rating 3.5624991/5Overall Rating 3.5624991/5Overall Rating 3.5624991/5rating 3.5624991rating 3.5624991
Original
Overall Rating 1.875/5rating 1.875rating 1.875rating 1.875rating 1.875
92% Would Recommend
100% Business Response
Latest Review about 6 hours ago
Eldefonso P. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Elantra"
I only take my car to be serviced at Penske Hyundai. 5 star service every time!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 08/12/2017
Service Type: Maintenance
Review Created: 08/16/2017 07:21 PM
Robert R. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service was exceptional."
The service department did a great job.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 08/14/2017
Service Type: Maintenance
Review Created: 08/16/2017 02:43 PM
Eileen L., Service and Parts Director at Penske Hyundai responded on 08/16/2017


Robert,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai
Francisco C. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service "
Great job
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 08/02/2017
Service Type: Repair
Review Created: 08/16/2017 12:25 PM
Eileen L., Service and Parts Director at Penske Hyundai responded on 08/16/2017

Francisco,

Thank you for choosing Penske Hyundai! I'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai
Joanne A. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service. I will be back for my next oil change."
I would recommend this business to my friends.
Vehicle: 2010 Hyundai Sonata
Category: Service
Service Date: 08/14/2017
Service Type: Maintenance
Review Created: 08/16/2017 10:02 AM
Eileen L., Service and Parts Director at Penske Hyundai responded on 08/16/2017

Joanne,

I'm so happy to hear about your excellent visit with us! Thank you for taking the time to share your experience. I'll be sure to pass on your kind words to our team.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai
Verified Customer on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service was great, got vehicle back within an hour"
Will do business again
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 08/12/2017
Service Type: Maintenance
Review Created: 08/15/2017 03:16 PM
Eileen L., Service and Parts Director at Penske Hyundai responded on 08/16/2017

Hello,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with Jaime and thank him for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai
Verified Customer on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Listening and helping "
Happy with the service.
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/15/2017 02:59 PM
Eileen L., Service and Parts Director at Penske Hyundai responded on 08/16/2017

Hello,


Thank you for sharing your experience! I greatly appreciate your business and am happy to hear that you had such an excellent visit. I'll be sure to thank our team for providing you with such great service.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai
David B. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thank you for professional and friendly service"
Excellent service
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 08/12/2017
Service Type: Maintenance
Review Created: 08/15/2017 11:06 AM
Eileen L., Service and Parts Director at Penske Hyundai responded on 08/15/2017

David,

I'm so happy to hear about your excellent visit with us! Thank you for taking the time to share your experience. I'll be sure to pass on your kind words to our team.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai
Verified Customer on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service!"
Chris H. is so nice and kind. He always provides great customer service!
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/15/2017 09:58 AM
Eileen L., Service and Parts Director at Penske Hyundai responded on 08/15/2017

Hello,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with Chris and thank him for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai
Verified Customer on 08/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly people, waiting area clean and comfortable"
I would recommend service at this location
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 08/09/2017
Service Type: Maintenance
Review Created: 08/14/2017 09:35 AM
Eileen L., Service and Parts Director at Penske Hyundai responded on 08/14/2017

Hello,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai
Wanda S. on 08/12/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"My thoughts on service provided"
Lounge area has cold water, comfortable chairs, quiet atmosphere.
Ladies room could have more light.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 08/02/2017
Service Type: Maintenance
Review Created: 08/12/2017 11:50 PM
Eileen L., Service and Parts Director at Penske Hyundai responded on 08/14/2017

Wanda,

Thank you for choosing Penske Hyundai! I'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai
Carlos C. on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Grate customer service."
Great service and friendly people. At a fair price.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 08/07/2017
Service Type: Maintenance
Review Created: 08/12/2017 04:07 PM
Eileen L., Service and Parts Director at Penske Hyundai responded on 08/14/2017

Carlos,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai
Verified Customer on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thanks for the Great Service"
been here for years, service always the best.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 08/04/2017
Service Type: Repair
Review Created: 08/11/2017 09:09 PM
Eileen L., Service and Parts Director at Penske Hyundai responded on 08/14/2017

Hello,

I'm so happy to hear about your excellent visit with us! Thank you for taking the time to share your experience. I'll be sure to pass on your kind words to our team.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai
Candace G. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service."
Quick service. In on time for scheduled appointment. Jesus answered all my questions. Even washed my car after they serviced it.
Vehicle: 2015 Hyundai Sonata Hyb
Category: Service
Service Date: 08/08/2017
Service Type: Repair
Review Created: 08/11/2017 10:11 AM
Eileen L., Service and Parts Director at Penske Hyundai responded on 08/12/2017

Candace,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai
Verified Customer on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service with a Smile"
I've take n my car to Penske Hyundai a handful of times now and always get great service without any of the typical pushiness that some may expect from a dealer. The reps are very courteous and helpful in answering all questions and concerns and always have really good communication. Even if I just have a question, it's nice to know that I can call Penske Hyundai and know I can get the answers.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 08/09/2017
Service Type: Repair
Review Created: 08/11/2017 09:59 AM
Eileen L., Service and Parts Director at Penske Hyundai responded on 08/12/2017

Hello,

Thank you for choosing Penske Hyundai! I'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai
Hilda A. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"First time visit, I'll be back!"
It was quick, and a job well done
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 08/09/2017
Service Type: Maintenance
Review Created: 08/11/2017 09:42 AM
Eileen L., Service and Parts Director at Penske Hyundai responded on 08/15/2017

Hilda,

I'm so happy to hear about your excellent visit with us! Thank you for taking the time to share your experience. I'll be sure to pass on your kind words to our team.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai
Donna S. on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"quick service"
Great job by service advisor, Edwin.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/08/2017
Service Type: Repair
Review Created: 08/10/2017 10:28 AM
Eileen L., Service and Parts Director at Penske Hyundai responded on 08/10/2017

Donna,

Thank you for choosing Penske Hyundai! I'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai
Carolyn F. on 08/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service"
Thank you!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/04/2017
Service Type: Repair
Review Created: 08/09/2017 07:52 PM
Eileen L., Service and Parts Director at Penske Hyundai responded on 08/10/2017

Carolyn,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai
Elizabeth M. on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast and Easy"
Convenient and easy for anything your car needs.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 08/04/2017
Service Type: Maintenance
Review Created: 08/08/2017 09:04 PM
Eileen L., Service and Parts Director at Penske Hyundai responded on 08/09/2017

Elizabeth,

Thank you for sharing your experience! I greatly appreciate your business and am happy to hear that you had such an excellent visit. I'll be sure to thank our team for providing you with such great service.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai
Paul Z. on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall"
Performed a recall on my vehicle and was completed in a timely manner
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/04/2017
Service Type: Maintenance
Review Created: 08/08/2017 06:02 PM
Eileen L., Service and Parts Director at Penske Hyundai responded on 08/09/2017

Paul,

I'm so happy to hear about your excellent visit with us! Thank you for taking the time to share your experience. I'll be sure to pass on your kind words to our team.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai
Verified Customer ReScore Review on 08/10/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"customerservices"
excellent
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 08/04/2017
Service Type: Repair
Review Created: 08/08/2017 05:53 PM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"service"
poorservice
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 08/04/2017
Service Type: Repair
Review Created: 08/08/2017 05:53 PM
Eileen L., Service and Parts Director at Penske Hyundai responded on 08/09/2017

Thank you for taking the time to speak with me, I will be certain to pass your kind words along to Chris.Please email me at elorentz@socalpenske.com with any lingering concerns so that I may address them. 

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai
Displaying Review 1 - 20 of 1490 in total