It's not very often I would find myself taking the time to review a business for their service.
I was rather surprised and feel that it is even a rarer occasion however,
( probably just by plain old good luck), that I was pointed in the direction of Brooks Automotive by a local, but friendly competitor of theirs.
I was rather dumbstruck at the way the local competing businesses stuck together in a way that made one feel good about this place (Brooks, Or.)
kinda made me feel like I hobbled into Mayberry, for lack of a better way to phrase it.
Brooks is several miles north of Salem Oregon just east off the I-5 fwy, I can't think of a more fortunate place to have a fan belt tensioner pulley bearing blow apart and fail..
I was readying for a lengthy wait, and an "out-of-towner" repair bill, but to my amazement, (even with two service techs short that day)
they immediately (and very accurately diagnosed the nightmare, I had no idea what happened I just heard a big noise from the hood) then they promptly called and ordered a new tensioner pulley,
which arrived in less than half an hour, and bang!....I was back on the road inside an hour. .........un-frickin-believable!!!
Along with the incredibly fast service , I was greeted by the friendliest people I have met in a long time ....I immediately knew that I was led to the right place !
I was treated as royalty by an automotive repair shop !!! (should be called an auto clinic, these guys are like doctors!)
It 's a cry'in shame there isn't enough businesses sharing the same ideals as this one does , they obviously regard customer service as paramount to their business survival,
and I believe with this approach they will be around for a long while.
I would recommend them to anyone !
Kudos to you Rob, ....Don't change a thing !!!
Thanks for the royal treatment,
A very happy Jim Jutras
Recommended
Robert P. from Brooks Automotive responded on 02/09/2016 04:24 PM
Thank you for taking the time to write about us Jim, I am glad the timing worked out for us to get you back on the road quickly. I hope the rest of your trip went well.
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I was rather surprised and feel that it is even a rarer occasion however,
( probably just by plain old good luck), that I was pointed in the direction of Brooks Automotive by a local, but friendly competitor of theirs.
I was rather dumbstruck at the way the local competing businesses stuck together in a way that made one feel good about this place (Brooks, Or.)
kinda made me feel like I hobbled into Mayberry, for lack of a better way to phrase it.
Brooks is several miles north of Salem Oregon just east off the I-5 fwy, I can't think of a more fortunate place to have a fan belt tensioner pulley bearing blow apart and fail..
I was readying for a lengthy wait, and an "out-of-towner" repair bill, but to my amazement, (even with two service techs short that day)
they immediately (and very accurately diagnosed the nightmare, I had no idea what happened I just heard a big noise from the hood) then they promptly called and ordered a new tensioner pulley,
which arrived in less than half an hour, and bang!....I was back on the road inside an hour. .........un-frickin-believable!!!
Along with the incredibly fast service , I was greeted by the friendliest people I have met in a long time ....I immediately knew that I was led to the right place !
I was treated as royalty by an automotive repair shop !!! (should be called an auto clinic, these guys are like doctors!)
It 's a cry'in shame there isn't enough businesses sharing the same ideals as this one does , they obviously regard customer service as paramount to their business survival,
and I believe with this approach they will be around for a long while.
I would recommend them to anyone !
Kudos to you Rob, ....Don't change a thing !!!
Thanks for the royal treatment,
A very happy Jim Jutras