Pfefferle Tire & Automotive Service Inc.


Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

277 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 3.25/5Overall Rating 3.25/5Overall Rating 3.25/5rating 3.25rating 3.25
Original
Overall Rating 1.75/5rating 1.75rating 1.75rating 1.75rating 1.75
97% Would Recommend
Latest Review 3 days ago
Joe K. on 09/17/2017
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"Quick Service"
Took care of the needed items including the battery which was soon to out of warranty
Vehicle: Nissan Altima
Service Date: 09/16/2017
Review Created: 09/17/2017 10:43 AM
David M. on 09/16/2017
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"Honest"
Admitted that problem allegedly discovered in last visit was incorrect. I did not have repairs done as I was skeptical. They did find an issue and took care of it. They are very good at diagnosis and letting the customer make the decision.
Vehicle: Hyundai Sonata
Service Date: 09/15/2017
Review Created: 09/16/2017 05:35 AM
Gary B. on 09/15/2017
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Gary said the service was pretty good, and it didn't take them all day to get it done.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 09/12/2017
Review Created: 09/15/2017
This review was collected via phone interview by Customer Research Inc.
Jeff L. on 09/12/2017
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Jeff said the employees were good and they provided excellent service.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 08/26/2017
Review Created: 09/12/2017
This review was collected via phone interview by Customer Research Inc.
Chris C. on 09/11/2017
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Chris said the staff did a great job, as always.
Vehicle: Honda Pilot
Category: Service
Service Date: 08/31/2017
Review Created: 09/11/2017
This review was collected via phone interview by Customer Research Inc.
JIM L. on 09/09/2017
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"Good work"
Good, prompt service, Chris is thorough and looks to please his customers.
Vehicle: Jeep Wrangler
Service Date: 09/08/2017
Review Created: 09/09/2017 06:07 AM
James M. on 09/07/2017
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James said this business always does good service. The staff is prompt and they treat people like family.
Vehicle: Chevrolet Equinox
Category: Service
Service Date: 08/31/2017
Review Created: 09/07/2017
This review was collected via phone interview by Customer Research Inc.
Donald H. on 09/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast and friendly "
Can be trusted to do the job well and quickly.
Vehicle: smart fortwo
Service Date: 09/01/2017
Review Created: 09/02/2017 09:16 AM
Rick H. on 09/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast service, fair pricing."
Fast service, fair pricing.
Vehicle: Ram 1500
Service Date: 09/01/2017
Review Created: 09/01/2017 08:27 PM
Robert H. on 09/01/2017
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"Friendly quick service. "
Well done.
Vehicle: Dodge Grand Caravan
Service Date: 08/31/2017
Review Created: 09/01/2017 05:26 AM
Debbie C. on 08/29/2017
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"People "
Everyone seems to know what they're doing and understands customers needs.
Vehicle: Chevrolet Equinox
Service Date: 08/28/2017
Review Created: 08/29/2017 06:28 AM
Kelly T. on 08/26/2017
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"Very professional and honest"
They provide a high standard of work
Vehicle: Ford Escape
Service Date: 08/26/2017
Review Created: 08/26/2017 09:23 PM
Aaron D. ReScore Review on 08/28/2017
ReScore
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good customer service."
Thanks to Steve and really quick response from the Pfefferle team. I really do like this business in Hamilton and has a good team. It really shows that they care and take the time to make sure we are satisfied. I am still not going to give it a full 5 stars because of the inconvenience on Saturday. Still recommend the place though.
Vehicle: Chevrolet Malibu
Service Date: 08/26/2017
Review Created: 08/26/2017 08:01 PM

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Good customer service, bad car service."
I tend to have good visits and bad vists with this place. This visit was a mix. Came in for a oil change and tire rotation and was serviced quickly, however on the receipt is says a 21 point inspection was performed. Car battery is dead completely. Could have been resolved at the service center if it was properly inspected, however I was stuck in a parking lot for 2 hours till AAA showed up for a battery replacement. Perform a proper 21 point inspection if the business mentions it.
Vehicle: Chevrolet Malibu
Service Date: 08/26/2017
Review Created: 08/26/2017 08:01 PM
Steve P. at Pfefferle Tire & Automotive Service Inc. responded on 08/28/2017

Good Morning Aaron,

So sorry to hear about this.  I am going to put a credit on your account for your next visit which will cover the majority of a cost of an oil change.  Once again, I apologize.  Please call me when you have a few minutes = Chris 513-894-0025  Thank you...

Ben S. on 08/26/2017
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick and friendly"
As always quick and great job.
Vehicle: Toyota Tundra 2WD Truck
Service Date: 08/25/2017
Review Created: 08/26/2017 09:29 AM
Bob M. on 08/25/2017
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"good"
good
Vehicle: GMC Sierra 1500
Service Date: 08/23/2017
Review Created: 08/25/2017 12:05 PM
Tim H. on 08/24/2017
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"Quickly in and out "
Chris Pfefferle and the crew where great. They handle my vehicles issues in a clear and precise manner. They where very knowledgeable and has me back on the road in no time. I recommend these guys for all your automotive needs!
Vehicle: Chevrolet Impala
Service Date: 08/23/2017
Review Created: 08/24/2017 06:03 AM
Jim K. on 08/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change "
Good and quick service
Vehicle: Jeep Liberty
Service Date: 08/18/2017
Review Created: 08/20/2017 06:13 PM
Jim K. on 08/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change "
Quick and efficient
Vehicle: Jeep Wrangler
Service Date: 08/17/2017
Review Created: 08/19/2017 05:53 AM
Amy H. on 08/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Amy said everything was fine. The only issue she has is that her vehicle has the scent of paint fumes in it which were not there prior to the service.
Vehicle: Volkswagen Passat Sedan
Category: Service
Service Date: 08/15/2017
Review Created: 08/18/2017
This review was collected via phone interview by Customer Research Inc.
Marsha H. on 08/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Coolant leak"
Necessary repair made, prompt excellent service I trust.
Vehicle: Hyundai Santa Fe
Service Date: 08/11/2017
Review Created: 08/13/2017 07:56 AM
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