Thanks to Steve and really quick response from the Pfefferle team. I really do like this business in Hamilton and has a good team. It really shows that they care and take the time to make sure we are satisfied. I am still not going to give it a full 5 stars because of the inconvenience on Saturday. Still recommend the place though.
"Good customer service, bad car service."
I tend to have good visits and bad vists with this place. This visit was a mix. Came in for a oil change and tire rotation and was serviced quickly, however on the receipt is says a 21 point inspection was performed. Car battery is dead completely. Could have been resolved at the service center if it was properly inspected, however I was stuck in a parking lot for 2 hours till AAA showed up for a battery replacement. Perform a proper 21 point inspection if the business mentions it.