"Pfefferle rates not always competitive - Shop Around"
I have been a customer of Pfefferle for a few years. They do provide good customer service most of the time. I recently purchased 4 tires for my truck. I fault myself for not doing my due diligence and shopping around to compare prices for the exact same tire. I trusted Pfefferle to be competitive. After all, I have referred customers to them, they were my mechanic and I purchased tires in past. Times have changed with them. I strongly suggest you shop around before purchasing tires from them. My husband found the same tires at Northgate significantly cheaper and included a front end alignment. Because the tires had been installed at Pfefferle I could not go to Northgate Tire. I did tell Chad my husband found the tires cheaper. He told me they offer roadside assistance and tire repair with guidelines. Northgate tire does not have roadside assistance. Maybe that is the difference in the $80.00. By informing them of the cheaper prices from a competitor I thought they would confirm the cheaper price and lower their price to be competitive. As well as satisfy a loyal customer. Guess not!
Steve P. at Pfefferle Tire & Automotive Service Inc. responded on 04/24/2015
Hello Marcia. We cannot always be the least expensive. Our tire price that you paid was very competitive. Your tires from us come with one year roadside assistance and three nationwide road hazard warranty. This is a $60 value. After you calcualte this in, we were only $20 more. On a set of tires, I call that competitive. We also road force balance your tires which no other shop does free of charge - this is a $100 value. We clean and sand all corrosion off of the rims for free. You also get free rotate and balance for the life of these tires. There are many additional things we do free of charge that other places will not. For $20 more, you got a better overall job and great service. I hope that was worth it to you. We value your business and hope you will continue to use us in the future. Thanks for the feedback, take care,