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Pfefferle Tire & Automotive Service Inc.

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(3,233 Reviews)
93
Write a Review
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Score Details

5 stars
89%
4 stars
7%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5
Original Review
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
13
Total ReScores™
3.9
ReScore™ Average
93
Net Promoter Score ®

Business Details

About

Pfefferle Tire and Automotive Service is a two generation, family owned and operated repair shop. We have been in business since 1994 providing great service to Fairfield, Hamilton and all of Butler County. We perform a safety check on all vehicles we service using no pressure sales tactics; we like to say “WHERE WE ADVISE AND YOU Pfefferle Tire and Automotive Service is a two generation, family owned and operated repair shop. We have been in business since 1994 providing great service to Fairfield, Hamilton and all of Butler County. We perform a safety check on all vehicles we service using no pressure sales tactics; we like to say “WHERE WE ADVISE AND YOU DECIDE!” ...more

Categories
Auto Repair, Car Maintenance, Tire Sales and Repair
Contact
(513) 829-1900
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (US & Canada)
479 Nilles Rd Fairfield, OH 45014
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Pfefferle Tire & Automotive Service Inc.'s Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(3,233 Reviews)
Write a Review
Recent Reviews
DB
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David B.
Fairfield, OH
Mitsubishi Galant
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/30/2013
verified customer Verified Customer
Customer Service
I stopped in the store behind Ameristop to have a tire checked. There didn't appear to be any cars in the work bays that I could see. I was told that I had to go to the Quick Lube where there were 3 cars in front of me. Waited about 30 minutes for my tire to get checked. Had two small holes in the side wall and could not be repaired. The mechanic had to go down to the other store (behind Ameristop) to get the tire that I had to buy. That took about 10 minutes to run down the street. If my tire would have been checked when I first stopped the process would have been a lot quicker and smoother. If you are going to make people go to the quick lube store then you need to have tires there that people can buy. The way it is setup now is poor customer service.
Recommended
Chris P., Owner from Pfefferle Tire & Automotive Service Inc. responded on 11/04/2013 01:02 PM

I have a left a message on the phone to call me back but no one has returned my call. Unfortunatly we were getting ready to close and the quick lube was still open for another hour and a half so that the tire could get fixed today instead of having to wait for us to get to it on the following day.  Im sorry that someone did not check your tire pressure for you but I assure you in the future you will not have that concern.

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