Pfefferle Tire & Automotive Service Inc.


Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

1251 Reviews

ReScore Reviews™ (12)

ReScore
Overall Rating 3.9166667/5Overall Rating 3.9166667/5Overall Rating 3.9166667/5rating 3.9166667rating 3.9166667
Original
Overall Rating 2.4166667/5Overall Rating 2.4166667/5rating 2.4166667rating 2.4166667rating 2.4166667
97% Would Recommend
Latest Review 1 day ago
Review for Pfefferle Tire & Automotive Service Inc.
David B. on 10/30/2013
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Customer Service"
I stopped in the store behind Ameristop to have a tire checked. There didn't appear to be any cars in the work bays that I could see. I was told that I had to go to the Quick Lube where there were 3 cars in front of me. Waited about 30 minutes for my tire to get checked. Had two small holes in the side wall and could not be repaired. The mechanic had to go down to the other store (behind Ameristop) to get the tire that I had to buy. That took about 10 minutes to run down the street. If my tire would have been checked when I first stopped the process would have been a lot quicker and smoother. If you are going to make people go to the quick lube store then you need to have tires there that people can buy. The way it is setup now is poor customer service.
Vehicle: Mitsubishi Galant
Service Date: 10/23/2013
Review Created: 10/30/2013 07:24 AM
Steve P. at Pfefferle Tire & Automotive Service Inc. responded on 11/04/2013

I have a left a message on the phone to call me back but no one has returned my call. Unfortunatly we were getting ready to close and the quick lube was still open for another hour and a half so that the tire could get fixed today instead of having to wait for us to get to it on the following day.  Im sorry that someone did not check your tire pressure for you but I assure you in the future you will not have that concern.