Pfefferle Tire and Automotive Service is a two generation, family owned and operated repair shop. We have been in business since 1994 providing great service to Fairfield, Hamilton and all of Butler County. We perform a safety check on all vehicles we service using no pressure sales tactics; we like to say “WHERE WE ADVISE AND YOU Pfefferle Tire and Automotive Service is a two generation, family owned and operated repair shop. We have been in business since 1994 providing great service to Fairfield, Hamilton and all of Butler County. We perform a safety check on all vehicles we service using no pressure sales tactics; we like to say “WHERE WE ADVISE AND YOU DECIDE!” ...more
Hi Jill,
I regret to hear that your experience with us did not meet your expectations. As professionals we did note on your invoice that the car had a tire pull and a right rear caliper sticking; all things that could make the car feel like the alignment is off. The night drop envelope did request an alignment and performing that service did assist in determining the other needs of your vehicle. I can not comment on the other shops repairs but the price given to you was to do a complete repair and not a partial or temporary fix. As a sign of good faith, I would like to offer you a credit on your account for the alignment we did perform. Please contact me to take advantage of this offer. We hope to see you again soon!
Chad Endress 513-829-1900
I regret to hear that your experience with us did not meet your expectations. As professionals we did note on your invoice that the car had a tire pull and a right rear caliper sticking; all things that could make the car feel like the alignment is off. The night drop envelope did request an alignment and performing that service did assist in determining the other needs of your vehicle. I can not comment on the other shops repairs but the price given to you was to do a complete repair and not a partial or temporary fix. As a sign of good faith, I would like to offer you a credit on your account for the alignment we did perform. Please contact me to take advantage of this offer. We hope to see you again soon!
Chad Endress 513-829-1900