Phil Long Hyundai of Chapel Hills


Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5rating 4.6

778 Reviews

ReScore Reviews™ (15)

ReScore
Overall Rating 3.1999993/5Overall Rating 3.1999993/5Overall Rating 3.1999993/5rating 3.1999993rating 3.1999993
Original
Overall Rating 2.46667/5Overall Rating 2.46667/5rating 2.46667rating 2.46667rating 2.46667
92% Would Recommend
100% Business Response
Latest Review about 8 hours ago
Betty B. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall issue"
Not much to say, brake light fixed
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/11/2017
Service Type: Repair
Review Created: 08/18/2017 04:24 PM
Kenneth D. ReScore Review on 08/18/2017
ReScore
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Surecritic checkman logo Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Service contract is a scam"
Ernie, the service director did try to patch things up and he was very professional about it. My beef was with the service contract. I want a refund. Thats the only way to fix this.
Vehicle: 2017 Hyundai Accent
Category: Service
Service Date: 08/15/2017
Service Type: Maintenance
Review Created: 08/17/2017 06:20 PM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Service contract is a scam"
See my comments I added in first block
Vehicle: 2017 Hyundai Accent
Category: Service
Service Date: 08/15/2017
Service Type: Maintenance
Review Created: 08/17/2017 06:20 PM
Ernie L. at Phil Long Hyundai of Chapel Hills responded on 08/18/2017

Thank you for the on line review. I am very sorry about your experience on this visit.
I want to make sure all your concerns are addressed. I pushed your car right into the shop in front of everyother customer as well as keep in contact with you on your future needs with a clear bra. Again I am sorry on your concerns concerns.
 

Ernie Lanning
Service Director

elanning@phillong.com
Thomas C. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service "
Good overall
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 08/15/2017
Service Type: Maintenance
Review Created: 08/17/2017 04:45 PM
Ernie L. at Phil Long Hyundai of Chapel Hills responded on 08/18/2017

Thank you for the on line review. 
The 5 star reviews are very important to the team. 
If we can help in any way please let us know. 
Please be safe

Ernie Lanning
Service Director
Verified Customer on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Comfortable waiting; good service"
Comfortable waiting area
Reasonable wait time
Courteous service
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 08/12/2017
Service Type: Maintenance
Review Created: 08/15/2017 10:42 AM
Ernie L. at Phil Long Hyundai of Chapel Hills responded on 08/15/2017

Thank you for the on line review. 
The 5 star reviews are very important to the team. 
If we can help in any way please let us know. 
Please be safe

Ernie Lanning
Service Director

DAVID S. on 08/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"30000 mile check up"
Overall the experience was good as usual. However being asked to pay $40.00 for an oil change is a bit much when you can purchase one for much less at auto shops. Really wish Hyundai would honor loyal owners with discounts for oil changes
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 08/11/2017
Service Type: Repair
Review Created: 08/15/2017 10:23 AM
Ernie L. at Phil Long Hyundai of Chapel Hills responded on 08/15/2017

Thank you for the on line review. I am very sorry about your experience on this visit.
The 5 star reviews are very important to the team. As I see we did not earn the score I want to make sure all your concerns are addressed.
If I can help in any way please email me so I can address and correct your concerns.
 

Ernie Lanning
Service Director

719-867-6652

elanning@phillong.com
Deshandra R. on 08/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best customsr experience ever"
I shopped around for a new car for months..one bad experience after the next I gave up. Then out of the blue decided to look into an offer from Phil Long Hyundai. Everyone worked so well with me from start to finish.Im a loan specialist and I know it gets hard giving the customer whatever they want. The employees were extremely nice and understanding. They made the process simple and got me into a car that I loved. Thanks to the entire store for your hard work anx dedication.I felt valued and will refer everyone I know that is in the market for a car.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 08/08/2017
Service Type: Maintenance
Review Created: 08/13/2017 10:33 PM
Ernie L. at Phil Long Hyundai of Chapel Hills responded on 08/14/2017

Thank you for the on line review. 
The 5 star reviews are very important to the team. 
If we can help in any way please let us know. 
Please be safe

Ernie Lanning
Service Director
Ernie L. at Phil Long Hyundai of Chapel Hills responded on 08/14/2017

Thank you for the on line review. 
The 5 star reviews are very important to the team. 
If we can help in any way please let us know. 
Please be safe

Ernie Lanning
Service Director

CHRISTOPHER P. on 08/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Routine Maintenance "
In and out in about 90 mins with routine service and a recall fix.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 08/08/2017
Service Type: Repair
Review Created: 08/13/2017 06:41 PM
Ernie L. at Phil Long Hyundai of Chapel Hills responded on 08/14/2017

Thank you for the on line review. 
The 5 star reviews are very important to the team. 
If we can help in any way please let us know. 
Please be safe

Ernie Lanning
Service Director
Kathy S. on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
I've never had any problems whenever I've taken my car in, this was just an oil change and they checked on the two recalls, I had no problems, but I got a FREE oil change!! Woo hoo!!!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/04/2017
Service Type: Repair
Review Created: 08/12/2017 06:27 PM
Ernie L. at Phil Long Hyundai of Chapel Hills responded on 08/14/2017

Thank you for the on line review. 
The 5 star reviews are very important to the team. 
If we can help in any way please let us know. 
Please be safe

Ernie Lanning
Service Director
Myrtle W. on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service people"
Excellent!!!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/07/2017
Service Type: Repair
Review Created: 08/12/2017 08:39 AM
Ernie L. at Phil Long Hyundai of Chapel Hills responded on 08/14/2017

Thank you for the on line review. 
The 5 star reviews are very important to the team. 
If we can help in any way please let us know. 
Please be safe

Ernie Lanning
Service Director
LARRY F. on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Service"
Courteous, prompt, friendly
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 07/27/2017
Service Type: Repair
Review Created: 08/10/2017 09:13 PM
Ernie L. at Phil Long Hyundai of Chapel Hills responded on 08/14/2017

Thank you for the on line review. 
The 5 star reviews are very important to the team. 
If we can help in any way please let us know. 
Please be safe

Ernie Lanning
Service Director
Tommy H. on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Phil Long Hyundai of Chapel Hills Service Department"
Friendly and knowledgeable staff recommend services and time frames.
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 08/08/2017
Service Type: Maintenance
Review Created: 08/10/2017 01:48 PM
Ernie L. at Phil Long Hyundai of Chapel Hills responded on 08/14/2017

Thank you for the on line review. 
The 5 star reviews are very important to the team. 
If we can help in any way please let us know. 
Please be safe

Ernie Lanning
Service Director

Timothy A. on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great friendly staff"
Great friendly staff
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 07/18/2017
Service Type: Repair
Review Created: 08/08/2017 06:25 PM
Ernie L. at Phil Long Hyundai of Chapel Hills responded on 08/14/2017

Thank you for the on line review. 
The 5 star reviews are very important to the team. 
If we can help in any way please let us know. 
Please be safe

Ernie Lanning
Service Director

Charlene H. on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Personable and Efficient"
Marty always takes good care of our car needs.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 08/04/2017
Service Type: Repair
Review Created: 08/08/2017 04:13 PM
Ernie L. at Phil Long Hyundai of Chapel Hills responded on 08/14/2017

Thank you for the on line review. 
The 5 star reviews are very important to the team. 
If we can help in any way please let us know. 
Please be safe

Ernie Lanning
Service Director
Verified Customer on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service "
I would recommend
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 08/05/2017
Service Type: Repair
Review Created: 08/08/2017 10:28 AM
Ernie L. at Phil Long Hyundai of Chapel Hills responded on 08/14/2017

Thank you for the on line review. 
The 5 star reviews are very important to the team. 
If we can help in any way please let us know. 
Please be safe

Ernie Lanning
Service Director
Verified Customer on 08/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"thanks"
Thanks Jay for reviewing in depth the issues with the car. I appreciate you taking the time to explain!
Vehicle: 2008 Hyundai Santa Fe
Category: Service
Service Date: 08/01/2017
Service Type: Maintenance
Review Created: 08/07/2017 03:09 PM
Ernie L. at Phil Long Hyundai of Chapel Hills responded on 08/14/2017

Thank you for the on line review. 
The 5 star reviews are very important to the team. 
If we can help in any way please let us know. 
Please be safe

Ernie Lanning
Service Director
Markus G. on 08/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The professional staff in the service department"
Yes
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 08/02/2017
Service Type: Repair
Review Created: 08/06/2017 06:24 PM
Ernie L. at Phil Long Hyundai of Chapel Hills responded on 08/14/2017

Thank you for the on line review. 
The 5 star reviews are very important to the team. 
If we can help in any way please let us know. 
Please be safe

Ernie Lanning
Service Director
Michelle M. on 08/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Marty my service advisor!"
Comfortable!
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 07/27/2017
Service Type: Maintenance
Review Created: 08/06/2017 05:11 PM
Ernie L. at Phil Long Hyundai of Chapel Hills responded on 08/14/2017

Thank you for the on line review. 
The 5 star reviews are very important to the team. 
If we can help in any way please let us know. 
Please be safe

Ernie Lanning
Service Director
Verified Customer on 08/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Timely Service"
Per usual, the service advisors know how to provide helpful service. I appreciate them.
Vehicle: 2012 Hyundai Accent
Category: Service
Service Date: 07/27/2017
Service Type: Maintenance
Review Created: 08/05/2017 05:29 AM
Ernie L. at Phil Long Hyundai of Chapel Hills responded on 08/14/2017

Thank you for the on line review. 
The 5 star reviews are very important to the team. 
If we can help in any way please let us know. 
Please be safe

Ernie Lanning
Service Director
Ernie L. at Phil Long Hyundai of Chapel Hills responded on 08/14/2017

Thank you for the on line review. 
The 5 star reviews are very important to the team. 
If we can help in any way please let us know. 
Please be safe

Ernie Lanning
Service Director
Verified Customer on 08/04/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Question on service "
Look back
Vehicle: 2012 Hyundai Sonata Hyb
Category: Service
Service Date: 08/02/2017
Service Type: Repair
Review Created: 08/04/2017 04:15 PM
Ernie L. at Phil Long Hyundai of Chapel Hills responded on 08/04/2017

Thank you for the on line review. I am very sorry about your experience on this visit.
The 5 star reviews are very important to the team. As I see we did not earn the score I want to make sure all your concerns are addressed.
If I can help in any way please email me so I can address and correct your concerns.
 

Ernie Lanning
Service Director

719-867-6652

elanning@phillong.com

Tyler C. on 08/04/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Took way to long and charged for upgraded oil service without asking"
Longest oil change. I should have done it myself because it would have taken less time and the threads in my oil pan wouldn't be messed up.
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 08/02/2017
Service Type: Maintenance
Review Created: 08/04/2017 02:11 PM
Ernie L. at Phil Long Hyundai of Chapel Hills responded on 08/04/2017

Thank you for the on line review. I am very sorry about your experience on this visit.
The 5 star reviews are very important to the team. As I see we did not earn the score I want to make sure all your concerns are addressed.
If I can help in any way please email me so I can address and correct your concerns.
 

Ernie Lanning
Service Director

719-867-6652

elanning@phillong.com

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