Phil Long Hyundai of Chapel Hills


Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5rating 4.58

841 Reviews

ReScore Reviews™ (15)

ReScore
Overall Rating 3.1999993/5Overall Rating 3.1999993/5Overall Rating 3.1999993/5rating 3.1999993rating 3.1999993
Original
Overall Rating 2.46667/5Overall Rating 2.46667/5rating 2.46667rating 2.46667rating 2.46667
92% Would Recommend
100% Business Response
Latest Review about 14 hours ago
David R. on 09/25/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good customer service"
The person who helped me inside was very nice and gave me all the information I needed. My vehicle was finished earlier than expected.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 09/12/2017
Service Type: Maintenance
Review Created: 09/25/2017 04:20 PM
Ernie L. at Phil Long Hyundai of Chapel Hills responded on 09/26/2017

Thank you for the on line review. I am very sorry about your experience on this visit.
I want to make sure all your concerns are addressed.
If I can help in any way please email me so I can address and correct your concerns.
 

Ernie Lanning
Service Director

elanning@phillong.com

Dorenna B. on 09/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent customer service"
I've taken my Sonata here twice for recall work. Both times I have been pleasantly surprised by the staff. Everybody was enjoyable to be around. They explained the work to be done and did not have any surprises.

I've taken my car to another location for routine oils changes and have become frustrated with the 3hr minimum visit. Not only did Phil Long Hyundai replace my oil as part of the recall work, but they replaced the necessary safety items with it in less than 2 hrs. They seem to understand the value of their customer's time, as I left happy without frustration.

I highly recommend this service department.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/21/2017
Service Type: Repair
Review Created: 09/25/2017 10:08 AM
Ernie L. at Phil Long Hyundai of Chapel Hills responded on 09/25/2017

Thank you for the on line review. 
The 5 star reviews are very important to the team. 
If we can help in any way please let us know. 
Please be safe

Ernie Lanning
Service Director

Verified Customer on 09/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
A wonderful helpful team
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 09/19/2017
Service Type: Repair
Review Created: 09/25/2017 07:09 AM
Ernie L. at Phil Long Hyundai of Chapel Hills responded on 09/25/2017

Thank you for the on line review. 
The 5 star reviews are very important to the team. 
If we can help in any way please let us know. 
Please be safe

Ernie Lanning
Service Director

Donald N. on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"timely service"
The service was timely and complete. They also provided prompt transportation to/from work while my car was serviced.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 09/15/2017
Service Type: Maintenance
Review Created: 09/22/2017 10:26 PM
Ernie L. at Phil Long Hyundai of Chapel Hills responded on 09/25/2017

Thank you for the on line review. 
The 5 star reviews are very important to the team. 
If we can help in any way please let us know. 
Please be safe

Ernie Lanning
Service Director

Verified Customer on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service department - fast and efficient"
We regularly take our Hyundai Santa Fe in for it's scheduled servicing. We always get great service.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 09/15/2017
Service Type: Repair
Review Created: 09/22/2017 02:32 PM
Ernie L. at Phil Long Hyundai of Chapel Hills responded on 09/22/2017

Thank you for the on line review. 
The 5 star reviews are very important to the team. 
If we can help in any way please let us know. 
Please be safe

Ernie Lanning
Service Director

Humberto A. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best Dealership Service Dept. in Colorado Springs."
Best warranty service in the business, One of the main reasons I bought my new Sonata was because of the 100k / 10 year warranty, exceptionally pleased with the quality of the car, But the added Great service department at Chapel Hills Hyundai which has addressed all issues promptly and professionally has really sealed the deal.. Ask for Marty Stinett .best advisor ever..
The service after the sale has made all the difference in the world.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/15/2017
Service Type: Repair
Review Created: 09/19/2017 03:21 PM
Ernie L. at Phil Long Hyundai of Chapel Hills responded on 09/22/2017

Thank you for the on line review. 
The 5 star reviews are very important to the team. 
If we can help in any way please let us know. 
Please be safe

Ernie Lanning
Service Director
Faye S. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome work by the service team"
My service advisor, Marty just a great job. Really like having him around to help with my vehicle.
Vehicle: 2008 Hyundai Accent
Category: Service
Service Date: 09/16/2017
Service Type: Maintenance
Review Created: 09/19/2017 12:25 PM
Ernie L. at Phil Long Hyundai of Chapel Hills responded on 09/19/2017

Thank you for the on line review. 
The 5 star reviews are very important to the team. 
If we can help in any way please let us know. 
Please be safe

Ernie Lanning
Service Director
Ginger M. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Everthing was taken care of greatly"
Good service
Vehicle: 2008 Hyundai Sonata
Category: Service
Service Date: 08/24/2017
Service Type: Repair
Review Created: 09/19/2017 12:15 PM
Ernie L. at Phil Long Hyundai of Chapel Hills responded on 09/19/2017

Thank you for the on line review. 
The 5 star reviews are very important to the team. 
If we can help in any way please let us know. 
Please be safe

Ernie Lanning
Service Director
Michael P. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"OpFreedomAf"
Good service
Vehicle: 2014 Hyundai Elantra Gt
Category: Service
Service Date: 09/16/2017
Service Type: Maintenance
Review Created: 09/19/2017 11:15 AM
Ernie L. at Phil Long Hyundai of Chapel Hills responded on 09/19/2017

Thank you for the on line review. 
The 5 star reviews are very important to the team. 
If we can help in any way please let us know. 
Please be safe

Ernie Lanning
Service Director
KAREN M. on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Well placed shop."
Yes, our Tucson has factory problems with the transmission, no fault of the dealer. The dealership was upfront about it. we'll see if the factory fixes or admits fault.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 09/14/2017
Service Type: Repair
Review Created: 09/18/2017 10:06 AM
Ernie L. at Phil Long Hyundai of Chapel Hills responded on 09/18/2017

Thank you for the on line review. 
The 5 star reviews are very important to the team. 
If we can help in any way please let us know. 
Please be safe

Ernie Lanning
Service Director
Ernie L. at Phil Long Hyundai of Chapel Hills responded on 09/18/2017

Thank you for the on line review. 
The 5 star reviews are very important to the team. 
If we can help in any way please let us know. 
Please be safe

Ernie Lanning
Service Director
Verified Customer on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Timely and informative"
I went there planning to work for a few hours while they did the oil change and tire rotation- but it took way less time than that. They washed my car too which was a bonus!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/14/2017
Service Type: Repair
Review Created: 09/18/2017 10:00 AM
Ernie L. at Phil Long Hyundai of Chapel Hills responded on 09/18/2017

Thank you for the on line review. 
The 5 star reviews are very important to the team. 
If we can help in any way please let us know. 
Please be safe

Ernie Lanning
Service Director
Verified Customer on 09/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast, thorough, friendly service"
Fast, thorough, friendly service
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 09/12/2017
Service Type: Maintenance
Review Created: 09/17/2017 05:13 PM
Ernie L. at Phil Long Hyundai of Chapel Hills responded on 09/18/2017

Thank you for the on line review. 
The 5 star reviews are very important to the team. 
If we can help in any way please let us know. 
Please be safe

Ernie Lanning
Service Director
Martinson Y. on 09/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Cleanliness "
Great place and wonderful service consultants
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/07/2017
Service Type: Maintenance
Review Created: 09/16/2017 11:16 AM
Ernie L. at Phil Long Hyundai of Chapel Hills responded on 09/18/2017

Thank you for the on line review. 
The 5 star reviews are very important to the team. 
If we can help in any way please let us know. 
Please be safe

Ernie Lanning
Service Director
Andrew D. on 09/15/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"satisfied."
I do my own maintenance and do not use dealers for other than recalls. I would not recommend this dealer only because they do not have the best prices in the state for new vehicles.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/15/2017 07:44 PM
Ernie L. at Phil Long Hyundai of Chapel Hills responded on 09/18/2017

Thank you for the on line review. I am very sorry about your experience on this visit.
I want to make sure all your concerns are addressed.
If I can help in any way please email me so I can address and correct your concerns.
 

Ernie Lanning
Service Director

elanning@phillong.com

Patricia S. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"All services were thoroughly explained to me"
Yes, very satisfied
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/15/2017 02:14 PM
Ernie L. at Phil Long Hyundai of Chapel Hills responded on 09/18/2017

Thank you for the on line review. 
The 5 star reviews are very important to the team. 
If we can help in any way please let us know. 
Please be safe

Ernie Lanning
Service Director
Justin D. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
My service writer was great. He was very friendly and was able to get my car done a whole day earlier than what my appointment was scheduled for. I was very pleased with this dealership.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 09/12/2017
Service Type: Maintenance
Review Created: 09/15/2017 06:30 AM
Ernie L. at Phil Long Hyundai of Chapel Hills responded on 09/18/2017

Thank you for the on line review. 
The 5 star reviews are very important to the team. 
If we can help in any way please let us know. 
Please be safe

Ernie Lanning
Service Director
Verified Customer on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai car is very reliable, and the warranty is probably the best in the car industry."
Hyundai car is very reliable, and the warranty is probably the best in the car industry.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 09/07/2017
Service Type: Maintenance
Review Created: 09/14/2017 08:09 PM
Ernie L. at Phil Long Hyundai of Chapel Hills responded on 09/18/2017

Thank you for the on line review. 
The 5 star reviews are very important to the team. 
If we can help in any way please let us know. 
Please be safe

Ernie Lanning
Service Director
Anthony S. on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great service department "
Marty, Ernie and Jay always take good care of me. They go that extra mile for me and go out of their way to help me.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 09/12/2017
Service Type: Repair
Review Created: 09/14/2017 06:12 PM
Ernie L. at Phil Long Hyundai of Chapel Hills responded on 09/18/2017

Thank you for the on line review. 
The 5 star reviews are very important to the team. 
If we can help in any way please let us know. 
Please be safe

Ernie Lanning
Service Director
Timothy A. on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great repair service "
Great job Jay!
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/14/2017 04:04 PM
Ernie L. at Phil Long Hyundai of Chapel Hills responded on 09/18/2017

Thank you for the on line review. 
The 5 star reviews are very important to the team. 
If we can help in any way please let us know. 
Please be safe

Ernie Lanning
Service Director
Verified Customer on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fixed at the right price"
Dealer got the right part to fix my fan problem; covered under warranty. Everything's good.
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/13/2017 09:56 AM
Ernie L. at Phil Long Hyundai of Chapel Hills responded on 09/14/2017

Thank you for the on line review.
The 5 star reviews are very important to the team.
If we can help in any way please let us know.
Please be safe

Ernie Lanning
Service Director
Displaying Review 1 - 20 of 841 in total