Pohanka Hyundai of Fredericksburg


Overall Rating 4.49/5Overall Rating 4.49/5Overall Rating 4.49/5Overall Rating 4.49/5rating 4.49

1044 Reviews

ReScore Reviews™ (9)

ReScore
Overall Rating 4.1111133/5Overall Rating 4.1111133/5Overall Rating 4.1111133/5Overall Rating 4.1111133/5rating 4.1111133
Original
Overall Rating 1.66667/5rating 1.66667rating 1.66667rating 1.66667rating 1.66667
91% Would Recommend
100% Business Response
Latest Review about 5 hours ago
CALE H. on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thorough, fast, friendly service"
Satisfied with all aspects.
Vehicle: 2014 Hyundai Veloster
Category: Service
Service Date: 09/18/2017
Service Type: Maintenance
Review Created: 09/21/2017 06:23 AM
Hilda L. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick service"
Prompt and courteous
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 09/15/2017
Service Type: Maintenance
Review Created: 09/19/2017 04:22 PM
Nicole R. at Pohanka Hyundai of Fredericksburg responded on 09/20/2017

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business!

Fred Pratt
Service Manager

Kathleen P. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service With A Smile"
Great Service With A Smile
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 09/15/2017
Service Type: Maintenance
Review Created: 09/19/2017 01:41 PM
Nicole R. at Pohanka Hyundai of Fredericksburg responded on 09/20/2017

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business!

Fred Pratt
Service Manager

Rodney S. on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Mr. Pratt"
Mr Pratt followed through with his promise to find out what was wrong with our vehicle. He is pleasant, professional and kind. Truly an asset to the dealership.
Vehicle: 2010 Hyundai Santa Fe
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/18/2017 05:36 PM
Nicole R. at Pohanka Hyundai of Fredericksburg responded on 09/20/2017

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business!

Fred Pratt
Service Manager

Frances G. on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Call"
I was very happy with the service I received.
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 09/14/2017
Service Type: Repair
Review Created: 09/18/2017 01:31 PM
Nicole R. at Pohanka Hyundai of Fredericksburg responded on 09/18/2017

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business!

Fred Pratt
Service Manager

Merritt A. on 09/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Tire change & Oil Change"
Great mechanics and super front line people.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/17/2017 04:21 AM
Fred P. at Pohanka Hyundai of Fredericksburg responded on 09/17/2017

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business!

Fred Pratt
Service Manager

Verified Customer on 09/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service manage is the best"
Great
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/16/2017 04:47 PM
Fred P. at Pohanka Hyundai of Fredericksburg responded on 09/17/2017

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business!

Fred Pratt
Service Manager

Verified Customer on 09/16/2017
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Close by the neighborhoo"
maybe
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/09/2017
Service Type: Maintenance
Review Created: 09/16/2017 06:10 AM
Fred P. at Pohanka Hyundai of Fredericksburg responded on 09/17/2017

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business!

Fred Pratt
Service Manager

Mark W. on 09/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Routine service"
The techs are very efficient and the wait time is quite reasonable
Vehicle: 2009 Hyundai Azera
Category: Service
Service Date: 09/12/2017
Service Type: Maintenance
Review Created: 09/14/2017 02:52 PM
Nicole R. at Pohanka Hyundai of Fredericksburg responded on 09/15/2017

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business!

Fred Pratt
Service Manager

Victor S. on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome service!!"
As always the service department shines!!
Vehicle: 2016 Hyundai Santa Fe
Category: Service
Service Date: 09/12/2017
Service Type: Maintenance
Review Created: 09/14/2017 11:59 AM
Nicole R. at Pohanka Hyundai of Fredericksburg responded on 09/14/2017

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business!

Fred Pratt
Service Manager

Wallate C. on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"BECAUSE WITH THE OUTCOME WAS GREAT THEY WERE EVEN CLOSED WHEN I GOT BACK AND SOMEONE MADE SURE I RECEIVED MY VEHICLE"
YES
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/12/2017
Service Type: Repair
Review Created: 09/14/2017 11:58 AM
Nicole R. at Pohanka Hyundai of Fredericksburg responded on 09/14/2017

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business!

Fred Pratt
Service Manager

Gerald S. on 09/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Sonata Recall"
very knowegable about Sonata's
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/05/2017
Service Type: Repair
Review Created: 09/14/2017 11:47 AM
Nicole R. at Pohanka Hyundai of Fredericksburg responded on 09/14/2017

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business!

Fred Pratt
Service Manager

Verified Customer on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"."
.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/13/2017 12:07 PM
Nicole R. at Pohanka Hyundai of Fredericksburg responded on 09/13/2017

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business!

Fred Pratt
Service Manager

GAYLE B. on 09/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Service"
Friendliness of the staff, willingness to work with the customer, and flexibility.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/07/2017
Service Type: Repair
Review Created: 09/11/2017 01:14 PM
Nicole R. at Pohanka Hyundai of Fredericksburg responded on 09/12/2017

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business!

Fred Pratt
Service Manager

Verified Customer on 09/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Recall"
Brought sonata in for two safety recalls
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/06/2017
Service Type: Repair
Review Created: 09/11/2017 03:11 AM
Nicole R. at Pohanka Hyundai of Fredericksburg responded on 09/11/2017

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business!

Fred Pratt
Service Manager

Janet G. on 09/10/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great Service.."
Oil change, routine service, exterior wash - all in about 40 minutes..!! Thanks Pohanka Hyundai..!!
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 09/05/2017
Service Type: Maintenance
Review Created: 09/10/2017 06:59 AM
Nicole R. at Pohanka Hyundai of Fredericksburg responded on 09/11/2017

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business!

Fred Pratt
Service Manager

Tania V. on 09/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service Department "
5 stars, highly recommend.
Vehicle: 2009 Hyundai Genesis
Category: Service
Service Date: 09/02/2017
Service Type: Maintenance
Review Created: 09/09/2017 05:38 AM
Nicole R. at Pohanka Hyundai of Fredericksburg responded on 09/09/2017

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business!

Fred Pratt
Service Manager

Robin A. on 09/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"A very pleased customer of Hyundai"
I feel strongly that the honesty of a service department for a dealership goes a long ways with a customer. You can't find that just anywhere!
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 09/01/2017
Service Type: Maintenance
Review Created: 09/08/2017 07:52 PM
Nicole R. at Pohanka Hyundai of Fredericksburg responded on 09/09/2017

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business!

Fred Pratt
Service Manager

LARRY R. on 09/08/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Pohanka Service - Oil change & Inspection"
Once started the work was done in a very short time. Waiting room is comfortable and offers coffee. Wifi available, TV and magazines
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 09/06/2017
Service Type: Repair
Review Created: 09/08/2017 01:29 PM
Nicole R. at Pohanka Hyundai of Fredericksburg responded on 09/09/2017

Please contact us at your earliest convenience to further discuss your issues/concerns from your service visit.  Thank you for your business.

Fred Pratt
Service Manager
(540)322-5605
fpratt@pohanka.com

Christine S. on 09/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service "
Friendly and professional team, with service completed quickly
Vehicle: 2014 Hyundai Tucson
Category: Service
Service Date: 08/31/2017
Service Type: Maintenance
Review Created: 09/07/2017 05:59 PM
Nicole R. at Pohanka Hyundai of Fredericksburg responded on 09/08/2017

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business!

Fred Pratt
Service Manager

Displaying Review 1 - 20 of 1044 in total