Review for Pro-Tow 24hr Towing & OnSite Truck Repair
Clayton on 02/24/2016
Clayton said it was a complete runaround. He first spoke with a driver at around 5:00 am and 5:30 am. This first driver told him he would be there in about an hour. However, when he tried to get a hold of him, he would not answer. There would be times when he would say he was almost there and that he would be there in 15 minutes but this was not true. He later explained that he did not have the correct parts and would have to return to Auburn. Later on he said he was in North Bend. Finally, someone contacted him and told him that this driver had some problems and was put on the back burner. Even so, the drivers that did eventually show up were excellent. They answered the phone and kept him in the loop of what was going on. They did what they were supposed to do. However, they did not arrive until around 6:00 pm or 7:00 pm. He did not have much contact with a dispatcher. He spoke mostly with the drivers. He suggested they be more timely.
Review Created: 02/24/2016
This review was collected via phone interview by Customer Research Inc.