Review for Prospect Foreign Car Center
DONNA C. on 01/19/2016
"Excessive Charges for Parts"
We have been using this shop exclusively for years now in order to demonstrate a commitment that we hoped would be reciprocated in favorable pricing of repairs. Unfortunately, a recent experience proved otherwise. For a recent repair, the owner claimed that one of the primary parts could only be obtained from the original manufacturer at a premium price. For a second opinion, we consulted a friend who happens to be a career automobile mechanic. The friend informed us that the part did not have to be purchased from the OEM and was available on the open market at a significantly reduced price. When we pressed the owner on this fact, he reluctantly agreed to purchase the part from a replacement manufacturer which resulted in a significant reduced repair cost compared to the original quote. Needless to say, we were disappointed and are actively looking at alternative repair shops to maintain our premium vehicle.
Vehicle: BMW X5
Service Date: 01/13/2016
Review Created: 01/19/2016 11:26 PM