Puget Sound Auto Repair


Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

395 Reviews

98% Would Recommend
Latest Review 3 days ago
Debbie G. on 09/17/2017
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"Debbie and Rick were so great to work with. I will be back and recommend to everyone I know."
The service was great. They were fast, efficient, and totally customer oriented.
Vehicle: Chevrolet Pickup
Service Date: 09/14/2017
Review Created: 09/17/2017 08:01 PM
Susan A. on 09/14/2017
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Susan said this business was excellent from the first time she walked in the door until she drove away with her vehicle. The staff was wonderful, informative, friendly, and professional. Even though they were busy, they were quick to diagnose the problem and to fix it. They were great. She plans to go back in the future. The customer service and everything was really good. The staff fixed the problem right away, and the cost was reasonable. Not one thing went wrong. She would like to gives them a huge thanks.
Vehicle: Chevrolet Tahoe
Category: Service
Service Date: 09/08/2017
Review Created: 09/14/2017
This review was collected via phone interview by Customer Research Inc.
Steven M. on 09/11/2017
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"One Blue Ford"
As always, the work was done well and the communications was jus as good. I'll be going back!!!
Vehicle: Ford Pickup
Service Date: 09/08/2017
Review Created: 09/11/2017 05:24 PM
Betty S. on 08/28/2017
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Betty said the business provides a good service and she likes the work.
Vehicle: Hyundai XG300
Category: Service
Service Date: 08/22/2017
Review Created: 08/28/2017
This review was collected via phone interview by Customer Research Inc.
Merle M. on 08/28/2017
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Merle said this business took longer than it should have to finish their service. They put the vehicle back together but since it did not work, they had to redo it.
Vehicle: Ford F-150
Category: Service
Service Date: 08/23/2017
Review Created: 08/28/2017
This review was collected via phone interview by Customer Research Inc.
Darlene L. on 08/25/2017
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"reliable friendly not over priced"
I've been using you guys for many years and have never been disappointed
Vehicle: Mercury Mystique
Service Date: 08/24/2017
Review Created: 08/25/2017 09:45 PM
Dalton S. on 08/23/2017
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Dalton said the business provides a good experience and is a great place to go to. They provided good customer service.
Vehicle: Dodge Nitro
Category: Service
Service Date: 08/14/2017
Review Created: 08/23/2017
This review was collected via phone interview by Customer Research Inc.
Richard B. on 08/23/2017
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Richard said this business did a good job and was easy to work with.
Vehicle: Toyota Pickup
Category: Service
Service Date: 08/17/2017
Review Created: 08/23/2017
This review was collected via phone interview by Customer Research Inc.
Jerry M. on 08/11/2017
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Jerry said they communicate clearly, the service is timely and they are pleasant.
Vehicle: Kia Sorento
Category: Service
Service Date: 08/08/2017
Review Created: 08/11/2017
This review was collected via phone interview by Customer Research Inc.
Mathew V. on 08/11/2017
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Spoke with Anne. She said this business is honest and they did great work.
Vehicle: Toyota Corolla
Category: Service
Service Date: 08/08/2017
Review Created: 08/11/2017
This review was collected via phone interview by Customer Research Inc.
Maria-Evalyn R. on 08/10/2017
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"Great! "
This company is great! Always can rely on them for great service !
Vehicle: Ford Five Hundred
Service Date: 08/08/2017
Review Created: 08/10/2017 10:06 AM
John C. on 07/31/2017
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Spoke with Jack. He said they had the resources, talent and time available that were compatible with what he needed. He was very satisfied.
Vehicle: Ford LTD Crown Victoria
Category: Service
Service Date: 07/11/2017
Review Created: 07/31/2017
This review was collected via phone interview by Customer Research Inc.
Maria-Evalyn R. on 06/30/2017
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"Awesome! "
Awesome people awesome service!
Vehicle: Ford Five Hundred
Service Date: 06/29/2017
Review Created: 06/30/2017 09:59 PM
Jane R. on 06/30/2017
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Jane said the business is customer service oriented, the service was very good, and they finished the repair quickly.
Vehicle: Saab 9-5
Category: Service
Service Date: 06/01/2017
Review Created: 06/30/2017
This review was collected via phone interview by Customer Research Inc.
Betty S. on 06/28/2017
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Betty said this business is pretty good. She said they charged a lot for labor.
Vehicle: Hyundai XG300
Category: Service
Service Date: 06/20/2017
Review Created: 06/28/2017
This review was collected via phone interview by Customer Research Inc.
Richard S. on 06/28/2017
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Richard said he would recommend the business for service.
Vehicle: Dodge Charger
Category: Service
Service Date: 06/14/2017
Review Created: 06/28/2017
This review was collected via phone interview by Customer Research Inc.
Richard P. on 06/24/2017
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Richard said the staff at this business did a good job. They did what he wanted them to do and he would recommend them for service.
Vehicle: Ford Econoline
Category: Service
Service Date: 06/09/2017
Review Created: 06/24/2017
This review was collected via phone interview by Customer Research Inc.
Marsha R. on 06/21/2017
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"Great customer service "
I've always been treated right and feel like I'm never taken advantage of
Vehicle: Chevrolet Equinox
Service Date: 06/19/2017
Review Created: 06/21/2017 04:14 PM
Dave M. on 06/20/2017
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Dave said he was very pleased with the service he got from this business. They were able to get his vehicle in right away and do what needed to be done.
Vehicle: Mitsubishi Galant
Category: Service
Service Date: 06/09/2017
Review Created: 06/20/2017
This review was collected via phone interview by Customer Research Inc.
Jennifer D. on 06/06/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Jennifer said she was not happy with the experience she had with this business and she would not recommend them. They quoted her $1,500 for the repair. The receipt they gave her did not list what they had found wrong with the vehicle. She took her vehicle elsewhere and they found that her head gasket was blown, when this business had advised her it was fine.
Vehicle: Audi A4
Category: Service
Service Date: 06/02/2017
Review Created: 06/06/2017
This review was collected via phone interview by Customer Research Inc.
Rick L. at Puget Sound Auto Repair responded on 06/16/2017

On 6/2/17, we did give Jennifer an invoice as what her vehicle needed. It needed a water pump, timing belt and a clutch fan and that it would cost $1550.74 to repair. There was revision, for that cost of repair that showed that days servises and the cost of repairs, if she decided to have work done and she elected not to have the work done. We also did a leak test for a blown head gasket and it was negitive at the time. But, she was told to be careful because with water pump going out it could cause considerable damage.

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