ReScore Reviews™ (16)

ReScore
Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75
Original
Overall Rating 2.3750031/5Overall Rating 2.3750031/5rating 2.3750031rating 2.3750031rating 2.3750031
96% Would Recommend
100% Business Response
Latest Review about 4 hours ago
Scott M. on 04/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They get you in and out in a timely manner"
Excellent dealer
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 04/22/2017
Service Type: Maintenance
Review Created: 04/26/2017 08:19 PM
MELISSA C. at Pugi Hyundai responded on 04/27/2017


Thank you for response to the Sure Critic Survey. Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366
Direct Service 630-598-9961
Arthur W. on 04/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The Jimmy Johns of service departments!"
Every time I bring my car in for service, ( three years now ) I am in and out in about an hour. That is with no appointment. Not counting all the coupons and discounts I receive. Am hoping to buy another Hyundai just because of the awesome service department. Glen and Chris are stellar.
Vehicle: 2014 Hyundai Azera
Category: Service
Service Date: 04/22/2017
Service Type: Maintenance
Review Created: 04/26/2017 05:55 PM
MELISSA C. at Pugi Hyundai responded on 04/27/2017


Thank you for response to the Sure Critic Survey. Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366
Direct Service 630-598-9961
Tim H. on 04/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall"
Very friendly and professional staff
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 04/24/2017
Service Type: Repair
Review Created: 04/26/2017 02:40 PM
MELISSA C. at Pugi Hyundai responded on 04/27/2017


Thank you for response to the Sure Critic Survey. Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366
Direct Service 630-598-9961
Verified Customer on 04/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service "
The service was done in a timely manner and my appointment was honored
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 04/22/2017
Service Type: Maintenance
Review Created: 04/26/2017 01:58 PM
MELISSA C. at Pugi Hyundai responded on 04/27/2017


Thank you for response to the Sure Critic Survey. Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366
Direct Service 630-598-9961
ALEC B. on 04/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional, courteous, thorough"
Easy to schedule an appointment, professional and courteous intake process, thorough and timely service. We switched to Pugi after bad experiences at another Hyundai dealership. So happy with them that we bought our most recent vehicle at Pugi and service it here as well.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 04/24/2017
Service Type: Repair
Review Created: 04/26/2017 12:44 PM
MELISSA C. at Pugi Hyundai responded on 04/27/2017


Thank you for response to the Sure Critic Survey. Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366
Direct Service 630-598-9961
John K. on 04/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Center Goes Out of Their Way..."
Chris, Glenn and everyone in the service center makes sure to take care of your needs. They are great about diagnosing issues, they address the problem as quickly as possible, and they make sure you understand why you're paying what you pay. I am happy to say I've taken both the Hyundai purchased from Pugi and another from Gerald to this location for vehicle needs. They do a fantastic job. Highly recommend them.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 04/21/2017
Service Type: Repair
Review Created: 04/26/2017 10:29 AM
MELISSA C. at Pugi Hyundai responded on 04/26/2017


Thank you for response to the Sure Critic Survey. Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366
Direct Service 630-598-9961
Gary A. on 04/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very nice service managers, Car is service and washed when done. Great Job."
Very happy with the service at this Dealer.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 04/21/2017
Service Type: Repair
Review Created: 04/26/2017 10:21 AM
MELISSA C. at Pugi Hyundai responded on 04/26/2017


Thank you for response to the Sure Critic Survey. Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366
Direct Service 630-598-9961
Verified Customer on 04/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"QUICK AND CLEAN AREA"
THEY DO THE JOB RIGHT THE FIRST TIME
Vehicle: 2013 Hyundai Accent
Category: Service
Service Date: 04/11/2017
Service Type: Maintenance
Review Created: 04/26/2017 09:20 AM
MELISSA C. at Pugi Hyundai responded on 04/26/2017


Thank you for response to the Sure Critic Survey. Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366
Direct Service 630-598-9961
Patricia K. on 04/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"efficient service"
all around excellent
Vehicle: 2002 Hyundai Accent
Category: Service
Service Date: 04/17/2017
Service Type: Maintenance
Review Created: 04/25/2017 04:29 PM
MELISSA C. at Pugi Hyundai responded on 04/26/2017


Thank you for response to the Sure Critic Survey. Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366
Direct Service 630-598-9961
Lorraine S. on 04/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I feel confident with work completed."
Service handled in timely manner.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 04/20/2017
Service Type: Repair
Review Created: 04/25/2017 08:55 AM
MELISSA C. at Pugi Hyundai responded on 04/26/2017


Thank you for response to the Sure Critic Survey. Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366
Direct Service 630-598-9961
Carl E. on 04/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very personable and professional"
PUGI Hyundai makes everything my car needs satisfied.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 04/13/2017
Service Type: Repair
Review Created: 04/24/2017 07:35 AM
MELISSA C. at Pugi Hyundai responded on 04/24/2017


Thank you for response to the Sure Critic Survey. Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366
Direct Service 630-598-9961
James L. on 04/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"the crew"
The guys in the service department are great guys.
Vehicle: 2012 Hyundai Veloster
Category: Service
Service Date: 04/18/2017
Service Type: Maintenance
Review Created: 04/23/2017 04:20 PM
MELISSA C. at Pugi Hyundai responded on 04/24/2017


Thank you for response to the Sure Critic Survey. Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366
Direct Service 630-598-9961
Cheryl G. on 04/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service "
Rate 5 stars
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/17/2017
Service Type: Repair
Review Created: 04/23/2017 10:43 AM
MELISSA C. at Pugi Hyundai responded on 04/24/2017


Thank you for response to the Sure Critic Survey. Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366
Direct Service 630-598-9961
Tamara S. on 04/22/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good"
Good
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 04/17/2017
Service Type: Repair
Review Created: 04/22/2017 06:28 PM
MELISSA C. at Pugi Hyundai responded on 04/24/2017

Thank you for response to the Sure Critic Survey. Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 4 stars, please tell us what we can do to turn those into 5 stars on your next visit would be greatly appreciated.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366
Direct Service 630-598-9961
Verified Customer on 04/22/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"4/18/2017"
The service was great. The only thing is it would be nice if there was some kind of discount offered for long term customers.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 04/18/2017
Service Type: Repair
Review Created: 04/22/2017 04:46 PM
MELISSA C. at Pugi Hyundai responded on 04/24/2017

Thank you for response to the Sure Critic Survey. Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 4 stars, please tell us what we can do to turn those into 5 stars on your next visit would be greatly appreciated.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366
Direct Service 630-598-9961
Dean M. on 04/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service is great"
Great job
Vehicle: 2012 Hyundai Sonata Hyb
Category: Service
Service Date: 04/13/2017
Service Type: Repair
Review Created: 04/22/2017 08:49 AM
MELISSA C. at Pugi Hyundai responded on 04/22/2017


Thank you for response to the Sure Critic Survey. Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366
Direct Service 630-598-9961
Verified Customer on 04/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent and efficient "
Nice people.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 04/17/2017
Service Type: Maintenance
Review Created: 04/22/2017 05:05 AM
MELISSA C. at Pugi Hyundai responded on 04/22/2017

Thank you for response to the Sure Critic Survey. Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366
Direct Service 630-598-9961
Holly F. on 04/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai"
Good service
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 04/15/2017
Service Type: Maintenance
Review Created: 04/21/2017 08:06 PM
MELISSA C. at Pugi Hyundai responded on 04/22/2017

Thank you for response to the Sure Critic Survey. Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366
Direct Service 630-598-9961
Donald M. on 04/21/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"review"
good speedy service
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 04/15/2017
Service Type: Repair
Review Created: 04/21/2017 06:39 PM
MELISSA C. at Pugi Hyundai responded on 04/22/2017


Thank you for response to the Sure Critic Survey. Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 4 stars, please tell us what we can do to turn those into 5 stars on your next visit would be greatly appreciated.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366
Direct Service 630-598-9961
Verified Customer on 04/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
No problem getting an appointment. Then service was done in a timely manner.
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 04/17/2017
Service Type: Maintenance
Review Created: 04/21/2017 04:56 PM
MELISSA C. at Pugi Hyundai responded on 04/22/2017

Thank you for response to the Sure Critic Survey. Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366
Direct Service 630-598-9961
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