ReScore Reviews™ (19)

ReScore
Overall Rating 4.7894732/5Overall Rating 4.7894732/5Overall Rating 4.7894732/5Overall Rating 4.7894732/5rating 4.7894732
Original
Overall Rating 2.200002/5Overall Rating 2.200002/5rating 2.200002rating 2.200002rating 2.200002
96% Would Recommend
100% Business Response
Latest Review about 9 hours ago
Faith F. on 06/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Its nice to know your service team"
Thank you Freddie for getting my car taken care of. Never a hassle.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 06/17/2017
Service Type: Maintenance
Review Created: 06/22/2017 07:56 PM
Donna L. on 06/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best service tech ever"
Prompt, professional, kind, courteous More than a job well done :))
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 06/20/2017
Service Type: Repair
Review Created: 06/22/2017 02:47 PM
ALI B. on 06/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Staff"
Courteous, responsive service staff makes the experience great.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 06/20/2017
Service Type: Repair
Review Created: 06/22/2017 12:06 PM
Verified Customer on 06/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service"
They've kept my car running great even though I've got 193,000 miles on it.
Vehicle: 2012 Hyundai Accent
Category: Service
Service Date: 06/20/2017
Service Type: Repair
Review Created: 06/22/2017 10:13 AM
Joan W. on 06/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick and courteous service"
I give them a 10
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 06/19/2017
Service Type: Repair
Review Created: 06/22/2017 05:40 AM
MELISSA C. at Pugi Hyundai responded on 06/22/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366
Direct Service 630-598-9961
Lynn L. on 06/22/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
" Brakes"
If you have trust and feel that your best interest is at Heart of the staff at Pugi Hyundai then you will come back regardless of whatever price comparisons you may make regarding the service work needing to be done
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 06/08/2017
Service Type: Maintenance
Review Created: 06/22/2017 04:53 AM
MELISSA C. at Pugi Hyundai responded on 06/22/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 4 stars, please tell us what we can do to turn those into 5 stars on your next visit would be greatly appreciated.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366
Direct Service 630-598-9961
Todd W. on 06/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast, reliable service."
Pugi in Downers Grove always offer fast, reliable service.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 06/16/2017
Service Type: Repair
Review Created: 06/21/2017 03:05 PM
MELISSA C. at Pugi Hyundai responded on 06/22/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366
Direct Service 630-598-9961
James D. on 06/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
good experience
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 06/14/2017
Service Type: Maintenance
Review Created: 06/21/2017 06:46 AM
MELISSA C. at Pugi Hyundai responded on 06/22/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366
Direct Service 630-598-9961
Gerald G. on 06/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Pugi Service is Excellent"
Always reliable and on time
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 06/16/2017
Service Type: Repair
Review Created: 06/21/2017 05:46 AM
MELISSA C. at Pugi Hyundai responded on 06/21/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366
Direct Service 630-598-9961
Verified Customer on 06/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service writer "
Once the problem was diagnosed I received excellent service. Chris Jones kept me updated.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 06/17/2017
Service Type: Repair
Review Created: 06/20/2017 02:40 PM
MELISSA C. at Pugi Hyundai responded on 06/21/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366
Direct Service 630-598-9961
Katie P. on 06/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Completed on time and as expected."
Always have been happy with the service. This time did not disappoint.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 06/17/2017
Service Type: Maintenance
Review Created: 06/20/2017 12:19 PM
MELISSA C. at Pugi Hyundai responded on 06/21/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366
Direct Service 630-598-9961
Verified Customer on 06/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick service "
Quick oil change even for a Saturday. Friendly staff.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 06/17/2017
Service Type: Repair
Review Created: 06/20/2017 11:58 AM
MELISSA C. at Pugi Hyundai responded on 06/21/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366
Direct Service 630-598-9961
Verified Customer on 06/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Smiles, greetings...refreshing to experience"
Customer service was top notch. Comfortable, friendly atmosphere.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 06/17/2017
Service Type: Maintenance
Review Created: 06/20/2017 10:45 AM
MELISSA C. at Pugi Hyundai responded on 06/20/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366
Direct Service 630-598-9961
Marsha L. on 06/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"A"
Friendly and efficient service
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 06/14/2017
Service Type: Repair
Review Created: 06/20/2017 10:30 AM
MELISSA C. at Pugi Hyundai responded on 06/20/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366
Direct Service 630-598-9961
Verified Customer on 06/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Not just an oil change"
The staff always work hard to make sure that my vehicle is up to date on everything, not just my oil, to make sure I'm safe on the road.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 06/15/2017
Service Type: Maintenance
Review Created: 06/20/2017 06:54 AM
MELISSA C. at Pugi Hyundai responded on 06/20/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366
Direct Service 630-598-9961
Robert D. on 06/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good work and convenient location."
The service was good and performed in a timely fashion. The location is relatively close to my job and home.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 06/14/2017
Service Type: Repair
Review Created: 06/20/2017 05:21 AM
MELISSA C. at Pugi Hyundai responded on 06/20/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366
Direct Service 630-598-9961
Melvin S. on 06/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service!"
I am always impressed with the great, friendly service that Pugi offers. So far, I've only had routine maintenance (oil changes, tire rotations) done on my Santa Fe as it is only 12 months old, but I'm sure I can count on the awesome service dept. in other matters in the future.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 05/25/2017
Service Type: Maintenance
Review Created: 06/20/2017 01:22 AM
MELISSA C. at Pugi Hyundai responded on 06/20/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

 

Melissa Cormack
Pugi Service 
630-964-9500 ex 366
Direct Service 630-598-9961
NORMAN R. on 06/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service as always"
Never fails to impress me with facility and technical skill.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 06/14/2017
Service Type: Maintenance
Review Created: 06/19/2017 06:49 PM
MELISSA C. at Pugi Hyundai responded on 06/20/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

 

Melissa Cormack
Pugi Service 
630-964-9500 ex 366
Direct Service 630-598-9961
Barbara K. on 06/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
Great experience at Pugi Service department. Treated well and recalls were completed in a timely manner.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 06/15/2017
Service Type: Repair
Review Created: 06/19/2017 11:34 AM
MELISSA C. at Pugi Hyundai responded on 06/19/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366
Direct Service 630-598-9961
STEPHAN C. on 06/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome Service"
I brought my vehicle in for some work, I was kept in the loop through out the process and the detailed explanation provided when the work was completed was fantastic!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 06/15/2017
Service Type: Repair
Review Created: 06/19/2017 11:02 AM
MELISSA C. at Pugi Hyundai responded on 06/19/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366
Direct Service 630-598-9961
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