ReScore Reviews™ (23)

ReScore
Overall Rating 4.4782622/5Overall Rating 4.4782622/5Overall Rating 4.4782622/5Overall Rating 4.4782622/5rating 4.4782622
Original
Overall Rating 2.2727241/5Overall Rating 2.2727241/5rating 2.2727241rating 2.2727241rating 2.2727241
96% Would Recommend
100% Business Response
Latest Review about 14 hours ago
Verified Customer on 08/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Nice people "
Service was fast
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/20/2017 06:19 AM
MELISSA C. at Pugi Hyundai responded on 08/20/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
Direct Service 630-598-9961
Eileen B. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent"
The staff were great and able to fix the issues in a timely manner.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/15/2017
Service Type: Repair
Review Created: 08/18/2017 10:50 PM
MELISSA C. at Pugi Hyundai responded on 08/20/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
Direct Service 630-598-9961
Mike S. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people that work for Mr Pugi"
Glen Potter/service director runs a well organized team. Seems like everybody works together.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/16/2017
Service Type: Maintenance
Review Created: 08/18/2017 04:19 PM
MELISSA C. at Pugi Hyundai responded on 08/20/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
Direct Service 630-598-9961
JOHN B. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service during strike"
Always quick and friendly
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 08/16/2017
Service Type: Repair
Review Created: 08/18/2017 01:36 PM
MELISSA C. at Pugi Hyundai responded on 08/20/2017

Thank you so much John for taking the time out to fill out our Sure Critic survey and for your kind words. We really appricate your understadning durning this time. If there anything else we can help with, please let us know. 

Have a wonderful week!

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
Direct Service 630-598-9961
Frances M. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change "
completed quickly- free car wash
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 08/15/2017
Service Type: Maintenance
Review Created: 08/17/2017 02:56 PM
MELISSA C. at Pugi Hyundai responded on 08/18/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
Direct Service 630-598-9961
Ivis R. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Glenn was very nice and helpful and I had a better Uber service this time. "
I enjoy the customer service.
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/17/2017 12:02 PM
MELISSA C. at Pugi Hyundai responded on 08/17/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
Direct Service 630-598-9961
Mary M. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Pugi - My Hyundai Dealer"
Convenient location, quality service, competitive pricing. Freddie (in service) is great!
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/17/2017 11:30 AM
MELISSA C. at Pugi Hyundai responded on 08/17/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
Direct Service 630-598-9961
DANIEL S. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick and efficient."
I brought in our Sonata for service and they were quick and efficient.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/15/2017
Service Type: Repair
Review Created: 08/17/2017 10:06 AM
MELISSA C. at Pugi Hyundai responded on 08/17/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
Direct Service 630-598-9961
Verified Customer on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Polite, fast service"
There was nothing negative about my experience
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 08/14/2017
Service Type: Maintenance
Review Created: 08/17/2017 08:45 AM
MELISSA C. at Pugi Hyundai responded on 08/17/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
Direct Service 630-598-9961
Robert W. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"15 K mile check up/oil change/tire rotation"
The work was done as promised and it was done on time! Couldn't ask for anything more than that!
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 08/14/2017
Service Type: Maintenance
Review Created: 08/16/2017 12:38 PM
MELISSA C. at Pugi Hyundai responded on 08/17/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

 

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
Direct Service 630-598-9961
Brian D. on 08/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Short-handed But Not Short-tempered"
Even though upper management had to provide the service they were still courteous and prompt.
Vehicle: 2013 Hyundai Accent
Category: Service
Service Date: 08/14/2017
Service Type: Maintenance
Review Created: 08/16/2017 11:33 AM
MELISSA C. at Pugi Hyundai responded on 08/16/2017

Thank you so much Brian for taking the time to fill out the survey and your nice words. 
If there is anything else we can help with, please let us know. 

Thank you again and have a great day!

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
Direct Service 630-598-9961
Mark M. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Job"
Great Job
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/16/2017 10:19 AM
MELISSA C. at Pugi Hyundai responded on 08/16/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
Direct Service 630-598-9961
ELIZABETH W. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The level of service is always high and dependable."
I bought two cars from Pugi Hyundai over the last eight years and felt that I received good value for the money. I keep (and will keep) going to this dealership to have my car serviced because I trust everyone there. I have never had a bad experience with the sales department or the service department.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/15/2017 06:24 PM
MELISSA C. at Pugi Hyundai responded on 08/16/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
Direct Service 630-598-9961
Verified Customer on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always friendly"
Appreciate the hard work!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/15/2017 01:54 PM
MELISSA C. at Pugi Hyundai responded on 08/16/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
Direct Service 630-598-9961
Verified Customer on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Car service"
Good job
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 08/09/2017
Service Type: Repair
Review Created: 08/15/2017 01:08 AM
MELISSA C. at Pugi Hyundai responded on 08/15/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
Direct Service 630-598-9961
Sharon B. on 08/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Always friendly service and answers all my questions so I understand what is going on.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 08/01/2017
Service Type: Maintenance
Review Created: 08/13/2017 01:53 PM
MELISSA C. at Pugi Hyundai responded on 08/14/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
Direct Service 630-598-9961
Verified Customer on 08/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I trust Pugi for great service!"
Pugi never lets me down with great service, great staff, and worry free maintenance.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/08/2017
Service Type: Repair
Review Created: 08/13/2017 07:10 AM
MELISSA C. at Pugi Hyundai responded on 08/14/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
Direct Service 630-598-9961
Verified Customer on 08/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer oriented"
Efficient
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/07/2017
Service Type: Repair
Review Created: 08/13/2017 03:44 AM
MELISSA C. at Pugi Hyundai responded on 08/14/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
Direct Service 630-598-9961
Anthony M. on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The staff and pricing."
Everything makes it great!
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 08/09/2017
Service Type: Repair
Review Created: 08/12/2017 08:09 PM
MELISSA C. at Pugi Hyundai responded on 08/14/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
Direct Service 630-598-9961
Dolores G. on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Routine maintenance "
During the time I went the service mechanics were on strike, but I still was in and out in no time.
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 08/09/2017
Service Type: Maintenance
Review Created: 08/12/2017 01:11 PM
MELISSA C. at Pugi Hyundai responded on 08/12/2017

Hi Dolores, 
Thank you so much for taking the time to fill out our Sure Critic Review and for understanding during this time. We appreciate you coming in and if there is anything else we can help with, please let us know. 

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
Direct Service 630-598-9961
Displaying Review 1 - 20 of 2631 in total