ReScore Reviews™ (16)

ReScore
Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75
Original
Overall Rating 2.3750031/5Overall Rating 2.3750031/5rating 2.3750031rating 2.3750031rating 2.3750031
96% Would Recommend
100% Business Response
Latest Review about 5 hours ago
JAMES P. on 03/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"friendlyness"
service personnel were friendly and knowledgeable
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 03/22/2017
Service Type: Repair
Review Created: 03/24/2017 04:52 PM
Mitchell R. on 03/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always take care of me"
They do a great job, that is all I can ask.
Vehicle: 2016 Hyundai Santa Fe
Category: Service
Service Date: 03/21/2017
Service Type: Maintenance
Review Created: 03/24/2017 04:48 AM
MELISSA C. at Pugi Hyundai responded on 03/24/2017


Thank you for response to the Sure Critic Survey. Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366
Direct Service 630-598-9961
Rita S. on 03/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"recall"
efficient with cortious service
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 03/21/2017
Service Type: Repair
Review Created: 03/23/2017 02:23 PM
MELISSA C. at Pugi Hyundai responded on 03/24/2017


Thank you for response to the Sure Critic Survey. Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366
Direct Service 630-598-9961
Ronald D. on 03/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Efficiency..."
The people in the service dept are very good at what they do. They accurately predict the amount of time it will take
Vehicle: 2013 Hyundai Elantra Co
Category: Service
Service Date: 03/21/2017
Service Type: Repair
Review Created: 03/23/2017 12:34 PM
MELISSA C. at Pugi Hyundai responded on 03/23/2017


Thank you for response to the Sure Critic Survey. Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366
Direct Service 630-598-9961
Bette G. on 03/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"People care about you."
Excellent
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 03/21/2017
Service Type: Repair
Review Created: 03/23/2017 10:21 AM
MELISSA C. at Pugi Hyundai responded on 03/23/2017


Thank you for response to the Sure Critic Survey. Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366
Direct Service 630-598-9961
Robert W. on 03/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"10K mike ch cj up"
Awesome
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 03/21/2017
Service Type: Repair
Review Created: 03/23/2017 10:06 AM
MELISSA C. at Pugi Hyundai responded on 03/23/2017


Thank you for response to the Sure Critic Survey. Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366
Direct Service 630-598-9961
Beverly H. on 03/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service "
Very attentive to customer's concerns.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 03/15/2017
Service Type: Repair
Review Created: 03/22/2017 08:03 PM
MELISSA C. at Pugi Hyundai responded on 03/23/2017


Thank you for response to the Sure Critic Survey. Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366
Direct Service 630-598-9961
Jair R. on 03/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
I got an excellent service everytime that I go this dealer.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 03/20/2017
Service Type: Repair
Review Created: 03/22/2017 06:36 PM
MELISSA C. at Pugi Hyundai responded on 03/23/2017


Thank you for response to the Sure Critic Survey. Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366
Direct Service 630-598-9961
Jenna W. on 03/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Pugi is very reputable "
Second time at Pugi and I am very happy. A good drive from my Orland Park home but worth it. The Hyundai dealer I've dealt with in the past was nothing but shady, every time you'd go they'd try to strong arm you into extra services on a brand new car.
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 03/20/2017
Service Type: Maintenance
Review Created: 03/22/2017 03:26 PM
MELISSA C. at Pugi Hyundai responded on 03/23/2017


Thank you for response to the Sure Critic Survey. Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366
Direct Service 630-598-9961
Verified Customer on 03/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Great service
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 03/15/2017
Service Type: Repair
Review Created: 03/22/2017 12:28 PM
MELISSA C. at Pugi Hyundai responded on 03/23/2017


Thank you for response to the Sure Critic Survey. Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366
Direct Service 630-598-9961
Verified Customer on 03/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Honest, Understanding, Flexible"
They are honest about the service needed, easy to schedule service, permit drive-in oil changes & understanding about deferring some service due to cost.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 03/18/2017
Service Type: Repair
Review Created: 03/21/2017 05:19 PM
MELISSA C. at Pugi Hyundai responded on 03/22/2017


Thank you for response to the Sure Critic Survey. Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366
Direct Service 630-598-9961
Verified Customer on 03/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall Service"
Got an appointment and got work done right away in atimely manner
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 03/17/2017
Service Type: Repair
Review Created: 03/21/2017 03:18 PM
MELISSA C. at Pugi Hyundai responded on 03/22/2017


Thank you for response to the Sure Critic Survey. Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366
Direct Service 630-598-9961
Verified Customer on 03/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Feedback"
Excellent, no complaints timely and efficient.
Vehicle: 2004 Hyundai Santa Fe
Category: Service
Service Date: 03/17/2017
Service Type: Maintenance
Review Created: 03/21/2017 01:01 PM
MELISSA C. at Pugi Hyundai responded on 03/21/2017


Thank you for response to the Sure Critic Survey. Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366
Direct Service 630-598-9961
Mari Lou Y. on 03/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always satisfied with service "
Staff accommodating and ready to help
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 03/17/2017
Service Type: Repair
Review Created: 03/21/2017 12:20 PM
MELISSA C. at Pugi Hyundai responded on 03/21/2017


Thank you for response to the Sure Critic Survey. Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366
Direct Service 630-598-9961
Charles F. on 03/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Dependable good service"
I really cannot complain about any service Issues from Pugi Hyundai. Always quick and dependable. Thank you
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 03/18/2017
Service Type: Maintenance
Review Created: 03/21/2017 11:24 AM
MELISSA C. at Pugi Hyundai responded on 03/21/2017


Thank you for response to the Sure Critic Survey. Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366
Direct Service 630-598-9961
Verified Customer on 03/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great service"
I've never been disappointed with any service here.
Vehicle: 2005 Hyundai Santa Fe
Category: Service
Service Date: 03/18/2017
Service Type: Maintenance
Review Created: 03/21/2017 11:02 AM
MELISSA C. at Pugi Hyundai responded on 03/21/2017


Thank you for response to the Sure Critic Survey. Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366
Direct Service 630-598-9961
Curtis F. on 03/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional!"
Everything was done perfectly is a timely manner.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 03/16/2017
Service Type: Repair
Review Created: 03/21/2017 05:13 AM
MELISSA C. at Pugi Hyundai responded on 03/21/2017


Thank you for response to the Sure Critic Survey. Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366
Direct Service 630-598-9961
Douglas S. on 03/20/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Helpful people"
Service advisor extra helpful
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 03/15/2017
Service Type: Maintenance
Review Created: 03/20/2017 09:31 PM
MELISSA C. at Pugi Hyundai responded on 03/21/2017


Thank you for response to the Sure Critic Survey. Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 4 stars, please tell us what we can do to turn those into 5 stars on your next visit would be greatly appreciated.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366
Direct Service 630-598-9961
Verified Customer on 03/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very professional"
Every time I have my car serviced the staff treats me in a kind and caring manner. They usually give me an idea of how long the job on my car will take.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 03/15/2017
Service Type: Repair
Review Created: 03/20/2017 07:12 PM
MELISSA C. at Pugi Hyundai responded on 03/21/2017

Thank you for response to the Sure Critic Survey. Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366
Direct Service 630-598-9961
DEAN C. on 03/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil Change - Tire Rotation"
Good service - fast and no upcharge
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 03/16/2017
Service Type: Repair
Review Created: 03/20/2017 04:13 PM
MELISSA C. at Pugi Hyundai responded on 03/21/2017


Thank you for response to the Sure Critic Survey. Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366
Direct Service 630-598-9961
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