The day I came Purrfect Auto was working with one less repair technician. Jim is always polite and professional. He did his best even though my car took over a day to service. I think you should get another person to work up front with him, though so that customers don't have to wait as long. It seems like a lot for one person, and there used to be two. Jim never complains and does his best anyway. However, I have come to Purrfect Auto for about 10 years because of good up-front service and trustworthy managers, and if you lose Jim because he gets burned out, I will probably not trust Purrfect Auto for my auto repairs like I do now. Thanks!
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
Verified Customer