I'm sorry to see you weren't 100% satisfied with your experience. Through the power of teamwork, we were able to get your repairs done faster and your car back to you quicker than promised. We have used the same pricing matrix for several years now so all customers are treated fairly and get quality repair work with an excellent 24 month/24,000 mile warranty for a reasonable price. Do you mind if I contact you to discuss this further as I know Andrew kept you apprised of the status on the part which had to come from Los Angeles so I'm not sure where we dropped the ball on communicating with you. We appreciate your business and want to do everything in our power to make you happy with your visit.