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Purrfect Auto

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,772 Reviews)
77
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
77
Net Promoter Score ®

Business Details

Categories
Contact
(949) 653-0100

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* Pacific Time (US & Canada)
3075 Edinger Ave Tustin, CA 92780-7240

Affiliations

ASE
SoCal AAA
Purrfect Auto's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,772 Reviews)

CA
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CHRIS A.
Irvine, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/15/2014
verified customer Verified Customer
They did not set my ignition timing correctly, if at all
I paid for service for ignition timing and throttle positioning to be adjusted. This was very specific, due to my car failing smog testing, it failed ignition timing.
I had purrfect auto service perform the work, directly after picking up the car, i took for the smog test. Purrfect auto said my car done.
During the smog test, it failed. The ignition timing was incorrect. It was supposed to be set at 10, it was 19. The smog technician proved it to me actually.
I paid $55.00 to have it set with a mechanic shop next door to the smog shop.
Reason, purrfect auto was closed and didn't trust them anymore. Using the shop next door guarenteed their work and that my car would pass smog, also, by waiting for purrfect auto the next day, I would lose $48.00 for the smog test.
Purrfect reponded negatively when I called them.
Said I took the car to many shops and the car was tampered with and refused to reimburse me the $55.00 I requsted. The only shop I took the car to was them, twice. I don't know why he (jim) was so hostile and rude. I was very nice to him throughout my dealings.
Maybe for simple services like oil changes, light bulb replacements, etc...they might be okay.
I can say that I don't plan on ever taking my cars for service there again.
Not Recommended
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