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Quality Auto Service

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,514 Reviews)
95
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
4
Total ReScores
4.0
ReScore Average
95
Net Promoter Score ®

Business Details

About

Opened in 1994, Quality Auto has tried to offer the highest standard of repair at competetive pricing with fast service since its inception. Being the oldest privately owned AAA approved shop in Pomona, we have all ASE certified auto technicians and offer a 24month/24,000 mile warranty
on our repairs. We specialize in
Opened in 1994, Quality Auto has tried to offer the highest standard of repair at competetive pricing with fast service since its inception. Being the oldest privately owned AAA approved shop in Pomona, we have all ASE certified auto technicians and offer a 24month/24,000 mile warranty
on our repairs. We specialize in driveability diagnostics and offer smog checks as well as smog failure repairs. We are one of a select few shops that perform Brake and lamp inspections as well as general auto repair. I have lived in the area my whole life and have almost 25 years of auto repair experience. I am an ASE master auto technician and have worked for the Bureau of Automotive Repair as a systems material expert for about 10 years developing tests and training for technicians to further benefit the industry and its standards. Please call us at (909)596-5502 for any auto questions or needs and see why we have had a 100% approval rating with the Auto clubs approved auto repair program for the last 4 years. Thank you, Michael Garibay
...more

Categories
Auto Repair, Car Maintenance, Repair Shop
Contact
(909) 596-5502

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (US & Canada)
3460 Falcon St Pomona, CA 91767-1012
Quality Auto Service's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,514 Reviews)

CP
gravatar
Charles P.
Ontario, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/06/2016
verified customer Verified Customer
O, you wanted it all fixed, that will be double
Took car in due to squeak. Asked for cost to fix it. Left car so they would have time to properly review issue. Called us back and gave us one price, so we agreed to proceed. called back next day and said they needed another $800+ to fix the issue due to needing 4 parts, not just 2. Then they took 3 days later to complete the work. They have lost my business.
Not Recommended
Mike G. from Quality Auto Service responded on 07/07/2016 09:42 AM

Marie, I just spoke to your son Charles regarding your experience. I am so sorry for what happened with the mix up with ordering the parts for your vehicles front end repair. Joe, my new service writer is not familiar with the online order system the vendor we use and accidentally ordered just one of each of the control arms(instead of 2 each). Because of this we included new lower ball joints at no charge to you. To make things worse, the machine shop that installed the ball joints for me took almost a day and a half to complete that step! I was hoping that the $300+ off because of the ball joints and letting you post date a $592 check for 6 weeks would suffice in exchange for the experience, unfortunately your son says you are still upset. Please accept my apology for this and I hope you see that we went above and beyond to fix this issue and hope you reconsider coming back to us again for any service. Thank you - Mike

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