Review for Rainier Collision Inc
Tim K. on 03/26/2016
Tim said he was told something different down the line. He went in for an estimation and did not recall signing any contract, that said he was committed to the estimate. He canceled the appointment and he was not going to get his vehicle repaired. They called him a week later and said the parts for his vehicle had arrived. They contacted his insurance company to pay for the shipment of the parts, after finding out he canceled his appointment. Since, he did not want to go through a hassle trying to solve the issue, he went ahead to get his vehicle repaired. His vehicle was supposed to be ready on a Friday and he did not receive it until a Monday or Tuesday. The vehicle was delayed because there were some unforeseen clips that were shipped to a different facility.
Service Date: 03/16/2016
Review Created: 03/26/2016
This review was collected via phone interview by Customer Research Inc.