Review for Rainier Collision Inc
Carey S. on 11/29/2012
Carey said the staff was especially nice. She also mentioned there were a lot of issues that arose after the repair. She explained one of the lights was higher than the other one and the battery had a shortage, which caused over heating. Therefore, the vehicle was towed back to the business. On the second visit, the correct battery was put in the vehicle but the front light wasn't corrected. As a result, she had to leave the vehicle at the business. Carey also reported the business used a wedge to get in the vehicle, which left a gap in the door and the frame. Once all the issues were corrected Carey was satisfied with the quality of the repair. The vehicle was delayed a week but it wasn't until she complained about the delay that she was told the business was waiting for a hinge to arrive. She called the business more than she received calls for updates and the pictures weren't updated daily. It was explained that because the wrong battery was put in the vehicle, which could have caused a fire Carey wasn't satisfied with the thoroughness of the person that prepared the estimate. Because of everything previously stated Carey wouldn't recommend the business to others.
Service Date: 10/23/2012
Review Created: 11/29/2012
This review was collected via phone interview by Customer Research Inc.