I was only hoping, not expecting to have my vechicle fixed when I pulled in after 3pm on a monday. Thankfully it wasn't anything major and easily fixed. I'm still chewing on the 85.00 to have it diagnosed/evaluated. I may expect that at a dealership which is a reason I avoid them. I typically take my vechicles to Leslie for service (no diagnostic fees) but wanted to keep my business closer to home. Chances are, I will be taking the trip to Leslie either driving or having it towed to avoid the 85.00 diagnostic fee. I'm on a tight budget and the 85.00

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The Randall A. from Randall Automotive responded on 10/31/2012 08:18 AM

Kirk, first we thank you for the opportunity to repair your vehicle. We pride ourselves on providing accurate repairs in a timely manner. We feel this gives our customers the best value for their hard earned dollars. Our diagnostic rates are competitive with shops that have access to the same resources that we do. Staying current and up to date with our equipment, training and software requires a substantial investment on a monthly basis. Diagnostic fees are how we pay for this investment. I actually appreciate the fact that you compare us to the dealer, our investment in equipment, software, service information and technician training is comparable to some dealerships. That said our hourly rate is typically ten to forty dollars less per hour than most dealerships, so our “out the door” total charges are usually lower by comparison. I can also appreciate that you have a relationship with another shop that may not charge a “diagnostic fee” some shops don’t but the cost of their overhead is built in, otherwise they would not stay in business long. Relationships between a business and its customers are critical to its success, which is why I will take as much time as needed to make sure our customers understand the value of the dollars they spend with us. Thank you, Craig Fountain, Manager Randall Automotive

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