Redhawk Auto Service


Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

1200 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
96% Would Recommend
Latest Review 8 days ago
Marina M. ReScore Review on 11/30/2016
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Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
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Marina said everything was a mistake. She apologized for the inconvenience because everything with this business is excellent. It was a big mistake on her part and felt very apologetic. She wanted to make sure everyone knew it was a mistake.
Vehicle: Mercedes-Benz GLK350
Category: Service
Service Date: 11/17/2016
Review Created: 11/25/2016
This review was collected via phone interview by Customer Research Inc.

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Overall Rating 1/5rating 1rating 1rating 1rating 1
Marina said her husband called the business. He was told the price of the service would be $115 and it would take 30 minutes to complete. When she arrived at the business, she was told it would be $70 more and it would take two hours. She called her husband to explain what she was told and he asked to speak with a manager. The service manager came to the phone and then he began yelling at her husband. He told him twice, to take his business elsewhere. She said he very rude and it was outrageous. Her mother owns a Mercedes as well and if she was spoken to in that manner, she would be angry. She said a young employee was very helpful and apologetic about the way the service manager spoke with her. She said another employee also apologized for the service manager's behavior. She said another manager called her at home, to apologize but she missed the call. When she returned it, she just got the voicemail. She called back to thank him for his call. She said her experience was terrible but she does not want the service manager to be fired. She suggests that someone talk to him and that maybe he needs a few days off. Since she was told to taker her business elsewhere, she will not be recommending this business for service.
Vehicle: Mercedes-Benz GLK350
Category: Service
Service Date: 11/17/2016
Review Created: 11/25/2016
This review was collected via phone interview by Customer Research Inc.
Tom & Donna G. at Redhawk Auto Service responded on 11/28/2016

call marina and talk to her about her visit and she was confused with a different shop and was very happy with are service and very sorry about the confusion

Tom Grady
Owner
Andrew H. on 09/12/2017
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Andrew said the mechanics at this business were up front with him and they did not try to up sell him. They saved him a lot of money with the labor and the parts.
Vehicle: Toyota Camry
Category: Service
Service Date: 09/08/2017
Review Created: 09/12/2017
This review was collected via phone interview by Customer Research Inc.
Moroni D. on 09/12/2017
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Moroni said he was satisfied with the service. He appreciated their courtesy and he appreciated that they did what they said they would do. He liked their promptness.
Vehicle: Dodge Dakota
Category: Service
Service Date: 09/08/2017
Review Created: 09/12/2017
This review was collected via phone interview by Customer Research Inc.
Carey D. on 09/11/2017
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Carey said the business was good, efficient and honest.
Vehicle: Nissan Armada
Category: Service
Service Date: 09/05/2017
Review Created: 09/11/2017
This review was collected via phone interview by Customer Research Inc.
ODESSA C. on 09/10/2017
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"Dependable "
Yes, I would recommend this business to anyone who's looking for a car place that does reliable work.
Vehicle: Jaguar X-TYPE
Service Date: 09/09/2017
Review Created: 09/10/2017 03:47 PM
DEBORAH D. on 09/08/2017
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"The employees, and good results."
I have had work done on cars I have had and your employees have always been gracious and patient with my ignorance. I won't even take my car to the dealership. I trust your people to be honest and efficient. I am planning on some more work on my car and I wouldn't go to anyone else. Thank you so much.
Vehicle: Honda CR-V
Service Date: 09/08/2017
Review Created: 09/08/2017 08:06 PM
Patrick B. on 09/06/2017
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Patrick said the staff provide good service. They were friendly and he was given expedient service. They serviced his vehicle right away. He had a good experience.
Vehicle: Nissan Frontier
Category: Service
Service Date: 08/17/2017
Review Created: 09/06/2017
This review was collected via phone interview by Customer Research Inc.
SANTIAGO P. on 09/04/2017
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"Very good customer service"
They were very helpful answered every question I had very happy with the service
Vehicle: Dodge Avenger
Service Date: 09/02/2017
Review Created: 09/04/2017 09:38 PM
Jarrod S. on 08/29/2017
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Jarrod said there was some confusion in the beginning but they recovered from everything.
Vehicle: Toyota Highlander
Category: Service
Service Date: 08/26/2017
Review Created: 08/29/2017
This review was collected via phone interview by Customer Research Inc.
Ron L. on 08/29/2017
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Ron said he had no complaints about the business. They are easy to deal with. They have good communication and he was satisfied with the service. They do a great job.
Vehicle: Ford Police Interceptor
Category: Service
Service Date: 08/26/2017
Review Created: 08/29/2017
This review was collected via phone interview by Customer Research Inc.
Brittany B. on 08/29/2017
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Brittany said they were very nice, honest and efficient.
Vehicle: Ford Focus
Category: Service
Service Date: 08/26/2017
Review Created: 08/29/2017
This review was collected via phone interview by Customer Research Inc.
CHARLES D. on 08/24/2017
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"B service to 2005 S600"
A usual my service was accomplished on time by Manuel's crew.
Vehicle: Mercedes-Benz S600
Service Date: 08/23/2017
Review Created: 08/24/2017 02:50 PM
PAT B. on 08/23/2017
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"The people"
I am fairly new to Temecula and needed to get my car fixed. RedHawks had good reviews so I went to them. It was a great choice. From the moment I walked in the front door to the time I picked up my car, everything was taken care of professionally and with a smile. I will definitely take my car there again. Thank you.
Vehicle: Chevrolet Lumina
Service Date: 08/21/2017
Review Created: 08/23/2017 11:57 AM
Carlos M. on 08/21/2017
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Carlos said this business did not do anything to the vehicle. The engine was blown and it would have cost $3,200 to fix, which was too expensive for him, so he just had the vehicle taken somewhere else. The people there were pretty nice, and it was very good service, the way they talked to him.
Vehicle: Honda Civic
Category: Service
Service Date: 08/18/2017
Review Created: 08/21/2017
This review was collected via phone interview by Customer Research Inc.
NICK W. on 08/19/2017
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"Personal and detailed service from Manuel and others...great and efficient mechanics"
We had some very detailed and specific services to be performed on our loved 18 year old automobile to keep it running like a wristwatch. Redhawk bent over backwards to fill the order....many thanks to them. While we were there they shored up my wife's Toyota air damn in just a few minutes.
Vehicle: Acura 3.2CL
Service Date: 08/18/2017
Review Created: 08/19/2017 09:35 AM
CLARENCE N. on 08/12/2017
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"Quick "
Awesome
Vehicle: Ram Pickup
Service Date: 08/11/2017
Review Created: 08/12/2017 01:32 PM
Brenda C. on 08/12/2017
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Brenda said the service was good and they are close to home.
Vehicle: Pontiac G6
Category: Service
Service Date: 08/03/2017
Review Created: 08/12/2017
This review was collected via phone interview by Customer Research Inc.
GERALD G. on 08/11/2017
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"Review of work on Jeep"
Great job and I got to see what parts they replaced - Professional in all ways - they documented my AAA discount GWG
Vehicle: Jeep Wrangler
Service Date: 08/08/2017
Review Created: 08/11/2017 08:31 AM
Robert B. on 08/11/2017
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Robert said he would recommend this business for service.
Vehicle: Lexus IS 350C
Category: Service
Service Date: 08/03/2017
Review Created: 08/11/2017
This review was collected via phone interview by Customer Research Inc.
Gary O. on 08/07/2017
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Gary said this business help him out when his vehicle was broken down in front of his facility. He returned for more work and they provided friendly, polite and perfect service. It was on time.
Vehicle: Ford F-150
Category: Service
Service Date: 08/04/2017
Review Created: 08/07/2017
This review was collected via phone interview by Customer Research Inc.
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