Redhawk Auto Service


Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

1151 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
96% Would Recommend
Latest Review 3 days ago
Marina M. ReScore Review on 11/30/2016
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Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
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Marina said everything was a mistake. She apologized for the inconvenience because everything with this business is excellent. It was a big mistake on her part and felt very apologetic. She wanted to make sure everyone knew it was a mistake.
Vehicle: Mercedes-Benz GLK350
Category: Service
Service Date: 11/17/2016
Review Created: 11/25/2016
This review was collected via phone interview by Customer Research Inc.

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Overall Rating 1/5rating 1rating 1rating 1rating 1
Marina said her husband called the business. He was told the price of the service would be $115 and it would take 30 minutes to complete. When she arrived at the business, she was told it would be $70 more and it would take two hours. She called her husband to explain what she was told and he asked to speak with a manager. The service manager came to the phone and then he began yelling at her husband. He told him twice, to take his business elsewhere. She said he very rude and it was outrageous. Her mother owns a Mercedes as well and if she was spoken to in that manner, she would be angry. She said a young employee was very helpful and apologetic about the way the service manager spoke with her. She said another employee also apologized for the service manager's behavior. She said another manager called her at home, to apologize but she missed the call. When she returned it, she just got the voicemail. She called back to thank him for his call. She said her experience was terrible but she does not want the service manager to be fired. She suggests that someone talk to him and that maybe he needs a few days off. Since she was told to taker her business elsewhere, she will not be recommending this business for service.
Vehicle: Mercedes-Benz GLK350
Category: Service
Service Date: 11/17/2016
Review Created: 11/25/2016
This review was collected via phone interview by Customer Research Inc.
Tom & Donna G. at Redhawk Auto Service responded on 11/28/2016

call marina and talk to her about her visit and she was confused with a different shop and was very happy with are service and very sorry about the confusion

Tom Grady
Owner
Raymond K. on 06/20/2017
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Raymond said the employees at this business provided good service. They had fair prices and he liked them.
Vehicle: Audi A4
Category: Service
Service Date: 06/19/2017
Review Created: 06/20/2017
This review was collected via phone interview by Customer Research Inc.
Steve Y. on 06/17/2017
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Steve said the business provided good service.
Vehicle: Ford Pickup
Category: Service
Service Date: 06/16/2017
Review Created: 06/17/2017
This review was collected via phone interview by Customer Research Inc.
Michael H. on 06/17/2017
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Michael said the business was very good. They are very honest and they have good communication.
Vehicle: Chevrolet Colorado
Category: Service
Service Date: 06/16/2017
Review Created: 06/17/2017
This review was collected via phone interview by Customer Research Inc.
TOM and BILLIE H. on 06/15/2017
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"Fast friendly service"
Paul was great. Professional, helpful and got me in and out in the timeframe I needed!
Vehicle: Chevrolet Cavalier
Service Date: 06/14/2017
Review Created: 06/15/2017 11:01 AM
NICK W. on 06/14/2017
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"Manny did it again....his welcoming and detailed service is almost beyond compare"
Manny and the mechanics found many small problems that needed attention and fixed them. AC works great now and regular services including upper and lower hose replacements which were the originals (178,000 miles) completed on time.
Vehicle: Toyota Matrix
Service Date: 06/13/2017
Review Created: 06/14/2017 09:05 AM
Darryl J. on 06/14/2017
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Darryl said this business was pretty good, but they were not able to repair his vehicle. He also said the employee who was helping him took good care of him and he did an excellent job.
Vehicle: Mercedes-Benz C350
Category: Service
Service Date: 06/12/2017
Review Created: 06/14/2017
This review was collected via phone interview by Customer Research Inc.
NICK W. on 06/08/2017
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"Right on time with smog appointment and out of there in 40 minutes"
Manny is great! He is super helpful to us old guys and gals who have a hard time getting around.
Vehicle: Acura 3.2CL
Service Date: 06/07/2017
Review Created: 06/08/2017 10:29 AM
Ginni F. on 06/05/2017
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Ginni said the staff was nice, cordial and accommodating.
Vehicle: Honda Civic
Category: Service
Service Date: 06/02/2017
Review Created: 06/05/2017
This review was collected via phone interview by Customer Research Inc.
Marilyn S. on 06/05/2017
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Marilyn said she was referred to them by her daughter. They were very efficient, polite, did what they said, were up front about the cost, know their work and remembered her name throughout the visit.
Vehicle: Ford Explorer
Category: Service
Service Date: 06/02/2017
Review Created: 06/05/2017
This review was collected via phone interview by Customer Research Inc.
GERALD G. on 06/03/2017
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"Good job "
I needed help and you gave it
Vehicle: Ford Focus
Service Date: 05/22/2017
Review Created: 06/03/2017 08:38 AM
Josh F. on 06/02/2017
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Josh said this business provided quick and friendly service.
Vehicle: Dodge Durango
Category: Service
Service Date: 06/01/2017
Review Created: 06/02/2017
This review was collected via phone interview by Customer Research Inc.
CHARLES D. on 05/31/2017
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"No more Mercede Benz Dealerships for me!"
I was lucky to find an Auto Repair Shop close to home where they are capable of working on my two luxury MB's (S600 & S65). The shop is manage by very fair and qualified individual who can't do enough for you. Prices are fair compared to what the MB dealerships charge. They stand by their work and I recommend highly recommend Redhawk Auto Services
Vehicle: Mercedes-Benz S600
Service Date: 05/30/2017
Review Created: 05/31/2017 10:08 AM
Jake B. on 05/25/2017
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Jake said his experiences was good. They fixed all the issues had.
Vehicle: Hyundai Sonata
Category: Service
Service Date: 05/24/2017
Review Created: 05/25/2017
This review was collected via phone interview by Customer Research Inc.
GERALD G. on 05/20/2017
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"Good job-Wrangler"
Great
Vehicle: Jeep Wrangler
Service Date: 05/17/2017
Review Created: 05/20/2017 09:25 AM
Paul C. on 05/20/2017
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"Great Service"
Paul got me right in, told me he'd need my car for and hour or so. It was done in 45 minutes. Very fair price. I will be back.
Vehicle: Chrysler PT Cruiser
Service Date: 05/19/2017
Review Created: 05/20/2017 09:18 AM
Natalie H. on 05/20/2017
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Natalie said it was fast, friendly, and honest service.
Vehicle: Kia Optima
Category: Service
Service Date: 05/19/2017
Review Created: 05/20/2017
This review was collected via phone interview by Customer Research Inc.
Bob M. on 05/16/2017
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Spoke with Lisa. She said she has been going to this business for years and she's never had a problem. They were very quick.
Vehicle: GMC Terrain
Category: Service
Service Date: 05/13/2017
Review Created: 05/16/2017
This review was collected via phone interview by Customer Research Inc.
FAYE M. on 05/15/2017
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"Quick and great service!"
In and out in 20 minutes for smog check - thanks!
Vehicle: Toyota Sienna
Service Date: 05/15/2017
Review Created: 05/15/2017 08:32 PM
Cara T. on 05/13/2017
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Spoke with Susan. She said she likes the people and their work.
Vehicle: Chevrolet Tracker
Category: Service
Service Date: 05/12/2017
Review Created: 05/13/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 1151 in total