Reeves Tire & Automotive Joplin


Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

184 Reviews

97% Would Recommend
Latest Review 5 days ago
Review for Reeves Tire & Automotive Joplin
MAX S. on 03/25/2015
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"Terrible Service"
I found the tires I wanted, called to see if they could get them. They called when they came in, but they came into the wrong store. The manager was angry at me when I told them they picked up and put on the wrong tires. I was treated horribly in front of other customers. I felt like I was a woman they thought they could intimidate. I am still angry over this ordeal.
Vehicle: Subaru Impreza
Service Date: 03/03/2015
Review Created: 03/25/2015 07:07 PM
Kristen C., President at Reeves Tire & Automotive Joplin responded on 03/25/2015

Again, we apologize for your experience at our store.  As we discussed before the tires were delivered to the correct store from which the phone order was received.  The problem stemmed from a incorrect phone number/location publicized on the Bridgestone website.  Sorry that caused an issue for you but we are thankful you alerted us to this misprint so we could in turn alert Bridgestone.  We also took note of your experience and used it as a training tool to ensure all of our employees put forth their best effort in treating our customers with friendly, familiar service that is our goal.  Please accept our apology and sincere pledge to provide you with the level of service you expect and deserve if given the opportunity to service your vehicle again.  Please remember your tire purchase includes free tire rotations.  Your first rotation should take place after the first 5,000 miles and we would appreciate the opportunity to help you maintain your tires.  Thank you!