ReScore Reviews™ (16)

ReScore
Overall Rating 4.1875/5Overall Rating 4.1875/5Overall Rating 4.1875/5Overall Rating 4.1875/5rating 4.1875
Original
Overall Rating 2.125/5Overall Rating 2.125/5rating 2.125rating 2.125rating 2.125
95% Would Recommend
100% Business Response
Latest Review about 4 hours ago
Linda And Al B. on 02/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good people"
they are nice, fair, and always willing to go the extra mile for you.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 02/21/2017
Service Type: Maintenance
Review Created: 02/27/2017 06:12 PM
Johanna C. on 02/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I DO NOT UNDERSTAND THIS..WHAT TITLE?"
i AM TREATED AS AN INDIVIDUAL. THE WAITING AREA IS PLEASANT. I HAVE COMPLETE TRUST IN BRANDON AND IN WHATEVER RECOMMENDATIONS HE MAKES.
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 02/16/2017
Service Type: Maintenance
Review Created: 02/25/2017 05:03 PM
Nancy K. on 02/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Everyone is always so nice and they do a great job"
yes always
Vehicle: 2011 Hyundai Sonata Hyb
Category: Service
Service Date: 02/20/2017
Service Type: Repair
Review Created: 02/24/2017 04:00 PM
Jane G. on 02/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"My service advisor, Brandon, is why I keep using Reliable's service department. "
Everyone is very helpful . The only thing is my first appt. I brought the car in and they said there was no technician to work on it. Just wished they would have called me to let me know.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/20/2017
Service Type: Repair
Review Created: 02/24/2017 11:40 AM
Sara G., Customer Relations Manager at Reliable Hyundai responded on 02/24/2017

Dear Jane,
Thank you for the review on your recent service appointment.  We apologize about the inconvenience you experienced.  We value you as our customer and appreciate the 5-Star review!

Thanks,

Sara Gay
Customer Relations Manager
417-864-6921
Sgay@Vtaig.com
Verified Customer on 02/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
I have used the "fast" oil job service twice now...will continue to do so as well. They are friendly, customer service oriented and get you out in time.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 02/18/2017
Service Type: Maintenance
Review Created: 02/24/2017 10:55 AM
Sara G., Customer Relations Manager at Reliable Hyundai responded on 02/24/2017

Dear Customer,
We appreciate your patience with our busy service department.  Thank you for providing feedback and for being a loyal Reliable customer!

Thanks,

Sara Gay
Customer Relations Manager
417-864-6921
Sgay@Vtaig.com
Susan B. on 02/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I keep coming back!"
The fact that Reliable always honors the competitor's coupons makes the price comparable to, or better than, other businesses, and the service is consistently much better. After trying other places, I have continued to come back to, and stay with, Reliable!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/20/2017
Service Type: Maintenance
Review Created: 02/24/2017 10:17 AM
Sara G., Customer Relations Manager at Reliable Hyundai responded on 02/24/2017

Dear Susan,
We're pleased to hear of your pleasant experience in our service department.  Thank you for your feedback.

Thanks,

Sara Gay
Customer Relations Manager
417-864-6921
Sgay@Vtaig.com
Richard P. on 02/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great"
great
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 02/16/2017
Service Type: Maintenance
Review Created: 02/23/2017 02:10 PM
Sara G., Customer Relations Manager at Reliable Hyundai responded on 02/24/2017

Dear Richard,
Thanks for your feedback regarding your recent service visit.

Thanks,

Sara Gay
Customer Relations Manager
417-864-6921
Sgay@Vtaig.com
Linda T. on 02/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best Service Department In Springfield, Mo."
Reliable Imports Service Department and Brandon, as my Service Rep, is never a disappointing experience. I purchased my Hyundai Tuscon 10 years ago and Brandon has always done an excellent job making sure it was in tip top mechanical working order.
Vehicle: 2007 Hyundai Tucson
Category: Service
Service Date: 02/16/2017
Service Type: Maintenance
Review Created: 02/22/2017 03:24 PM
Sara G., Customer Relations Manager at Reliable Hyundai responded on 02/23/2017

Dear Linda,
Thank you for being a loyal Reliable Hyundai customer. We appreciate you!  Thanks for sharing your feedback.

Thanks,

Sara Gay
Customer Relations Manager
417-864-6921
Sgay@Vtaig.com
Cathryn P. on 02/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Easy in and Fast out!"
Great service! Always professional and easy to work with!
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 02/16/2017
Service Type: Maintenance
Review Created: 02/22/2017 06:20 AM
Sara G., Customer Relations Manager at Reliable Hyundai responded on 02/22/2017

Dear Cathryn,
Thank you for your positive remarks! We really appreciate your feedback and value you as our loyal customer.

Thanks,

Sara Gay
Customer Relations Manager
417-864-6921
Sgay@Vtaig.com
FRED G. on 02/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Appointment was kept and on time, car was washed and vaccumed"
Very good
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 02/15/2017
Service Type: Maintenance
Review Created: 02/21/2017 09:50 PM
Sara G., Customer Relations Manager at Reliable Hyundai responded on 02/22/2017

Dear Fred,
We're pleased that you had a pleasant experience with Austin in our Service Department.  We appreciate your feedback and 5-Star rating!

Thanks,

Sara Gay
Customer Relations Manager
417-864-6921
Sgay@Vtaig.com
Kevin M. on 02/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good people"
friendly service
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 02/11/2017
Service Type: Maintenance
Review Created: 02/21/2017 06:15 PM
Sara G., Customer Relations Manager at Reliable Hyundai responded on 02/22/2017

Dear Kevin,
Thank you for your feedback regarding your recent service visit with Blake.  

Thanks,

Sara Gay
Customer Relations Manager
417-864-6921
Sgay@Vtaig.com
Rodger And Deborah C. on 02/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly service"
Work is completed in a timely manner and the technicians are just the best! Now if they would chamois my car after they wash it . . . that would be perfect!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/13/2017
Service Type: Repair
Review Created: 02/21/2017 11:52 AM
Sara G., Customer Relations Manager at Reliable Hyundai responded on 02/21/2017

Dear Rodger and Deborah,
Thank you for you feedback regarding your recent service visit.  We appreciate your positive remarks!

Thanks,

Sara Gay
Customer Relations Manager
417-864-6921
Sgay@Vtaig.com
Keith K. on 02/20/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great Service and Service Team"
brought my car in for special recall maintenance. it was done as promised, i was taken to work in Courtesy Van and pick back up at promised time for return to dealership to get my car back. Good turnaround time for the entire procedure and very pleased.
Vehicle: 2008 Hyundai Santa Fe
Category: Service
Service Date: 02/13/2017
Service Type: Repair
Review Created: 02/20/2017 05:32 AM
Sara G., Customer Relations Manager at Reliable Hyundai responded on 02/20/2017

Dear Keith,
We're pleased to hear of your pleasant experience here at Reliable Hyundai.  We thank you for your feedback and appreciate you being our loyal customer!

Thanks,

Sara Gay
Customer Relations Manager
417-864-6921
Sgay@Vtaig.com
Verified Customer on 02/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great"
Great
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 02/09/2017
Service Type: Maintenance
Review Created: 02/18/2017 05:08 PM
Sara G., Customer Relations Manager at Reliable Hyundai responded on 02/20/2017

Dear Customer,
Thank you for your feedback. We appreciate it!

Thanks,

Sara Gay
Customer Relations Manager
417-864-6921
Sgay@Vtaig.com
Jeremy T. on 02/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good, Quick Service"
Routine oil change. Didn't try to sell me on unnecessary services. Just good, quick service
Vehicle: 2007 Hyundai Elantra
Category: Service
Service Date: 02/09/2017
Service Type: Maintenance
Review Created: 02/18/2017 03:56 PM
Sara G., Customer Relations Manager at Reliable Hyundai responded on 02/20/2017

Dear Jeremy,
We're pleased you had a great experience with our service department. Thanks for your feedback!

Thanks,

Sara Gay
Customer Relations Manager
417-864-6921
Sgay@Vtaig.com
Lani A. on 02/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"trip preparation"
Always get great service. Austin goes over everything with me so I understand what's going on.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 02/01/2017
Service Type: Maintenance
Review Created: 02/17/2017 06:47 PM
Sara G., Customer Relations Manager at Reliable Hyundai responded on 02/20/2017

Dear Lani,
We strive to take excellent care of each customer. Thank you for your positive remarks!

Thanks,

Sara Gay
Customer Relations Manager
417-864-6921
Sgay@Vtaig.com
Dianna G. on 02/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Great Service
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 02/08/2017
Service Type: Repair
Review Created: 02/16/2017 06:50 AM
Sara G., Customer Relations Manager at Reliable Hyundai responded on 02/16/2017

Dear Dianna,
Thank you for you feedback and 5-Star rating!

Thanks,

Sara Gay
Customer Relations Manager
417-864-6921
Sgay@Vtaig.com
Verified Customer on 02/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"nice folks, inadequate parts"
Nice people, great waiting area, got my car in right away. Unfortunately, my car broke down due to a repeated recall issue. Fourth time part has been replaced. Hyundai can't seem to get a decent part. I've had to go in every four months for repair.
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 02/10/2017
Service Type: Repair
Review Created: 02/16/2017 06:00 AM
Sara G., Customer Relations Manager at Reliable Hyundai responded on 02/16/2017

Dear Customer,
We're sorry to hear you've experienced issues with your recall parts. We apologize for the inconvenience this has caused. Please call me at your convenience to discuss an alternative means for transportation regarding you future service needs. 

Thanks,

Sara Gay
Customer Relations Manager
417-864-6921
Sgay@Vtaig.com
Nishia H. ReScore Review on 02/24/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"hard working people "
did a great job
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 02/10/2017
Service Type: Maintenance
Review Created: 02/16/2017 04:59 AM

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"not happy"
not happy because my radio dose not work right keep going on and off
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 02/10/2017
Service Type: Maintenance
Review Created: 02/16/2017 04:59 AM
Sara G., Customer Relations Manager at Reliable Hyundai responded on 02/16/2017

Dear Nishia,
Thank you for making us aware of this situation. You will be receiving a call from your service advisor, Austin, to make arrangements for repair for your radio.

Thanks,

Sara Gay
Customer Relations Manager
417-864-6921
Sgay@Vtaig.com
Verified Customer on 02/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Get what I ask for"
Friendly folks in service department doing what they do best.
Vehicle: 2010 Hyundai Santa Fe
Category: Service
Service Date: 02/07/2017
Service Type: Repair
Review Created: 02/16/2017 04:43 AM
Sara G., Customer Relations Manager at Reliable Hyundai responded on 02/16/2017

Dear Customer,
Thank you for providing feedback regarding your recent service visit. We appreciate it!

Thanks,

Sara Gay
Customer Relations Manager
417-864-6921
Sgay@Vtaig.com
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