ReScore Reviews™ (22)

ReScore
Overall Rating 4.2272727/5Overall Rating 4.2272727/5Overall Rating 4.2272727/5Overall Rating 4.2272727/5rating 4.2272727
Original
Overall Rating 2.13636/5Overall Rating 2.13636/5rating 2.13636rating 2.13636rating 2.13636
95% Would Recommend
100% Business Response
Latest Review 1 day ago
Verified Customer on 06/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great"
It was nice experience .
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 06/20/2017
Service Type: Repair
Review Created: 06/25/2017 07:28 PM
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Devin S., Customer Relations Manager at Reliable Hyundai responded on 06/26/2017

Thank you for the five star rating and the positive feedback! We love seeing that on Monday morning! We look forward to seeing you next time! 

Devin Strause
Customer Relations Manager
Dstrause@vtaig.com
417-864-6921
Verified Customer on 06/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Tom"
I was very pleased
Vehicle: 2010 Hyundai Genesis
Category: Service
Service Date: 06/13/2017
Service Type: Maintenance
Review Created: 06/24/2017 06:31 AM
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Devin S., Customer Relations Manager at Reliable Hyundai responded on 06/24/2017

Thank you for the five star rating and positive feedback! We look forward to seeing you again next time!

Devin Strause
Customer Relations Manager
Dstrause@vtaig.com
417-864-6921
Verified Customer on 06/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast service"
My appointment was started right on time and everything was explained so I could understand what was going on. Very friendly staff.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 06/21/2017
Service Type: Maintenance
Review Created: 06/23/2017 05:27 PM
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Devin S., Customer Relations Manager at Reliable Hyundai responded on 06/24/2017

Thank you for the five star rating and all the kind words! We are glad we have met your expectations! We will see you again next time!

Devin Strause
Customer Relations Manager
Dstrause@vtaig.com
417-864-6921
JOSHUA W. on 06/23/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Don't use their shuttle. "
The service was 100% and very friendly. The only bad part was the shuttle service. It was a guys personal van and was very dirty and gross looking. Get your own ride if you can.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 06/21/2017
Service Type: Repair
Review Created: 06/23/2017 12:51 PM
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Devin S., Customer Relations Manager at Reliable Hyundai responded on 06/23/2017

Hello Joshua,
I apologize that the shuttle did not meet your expectations, I will personally take your suggestions to my director. Thank you for the four star rating and the comment about great service! We will see you again next time!

Devin Strause
Customer Relations Manager
Dstrause@vtaig.com
417-864-6921
Verified Customer on 06/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly Service"
The service crew is prepared when I arrive and know me. They are always friendly and helpful.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 06/21/2017
Service Type: Repair
Review Created: 06/23/2017 10:46 AM
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Devin S., Customer Relations Manager at Reliable Hyundai responded on 06/23/2017

Thank you for the kind five star rating! We are glad were able to meet your expectations! We look forward to seeing you again next time!

Devin Strause
Customer Relations Manager
Dstrause@vtaig.com
417-864-6921
Keith W. on 06/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service in a timely manner!"
Awesome!
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 06/20/2017
Service Type: Repair
Review Created: 06/23/2017 06:28 AM
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Devin S., Customer Relations Manager at Reliable Hyundai responded on 06/23/2017

Thank you for the positive feedback and five star rating Keith! We are glad we could meet your expectations! See you again next time!

Devin Strause
Customer Relations Manager
Dstrause@vtaig.com
417-864-6921
Justin P. ReScore Review on 06/23/2017
ReScore
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Overall Good Mechanical Service "
They did good on the service of my car but they left my car in the direct sunlight and by the time I got it back (6weeks later) the tint was bubbling and peeling. They said they would look into fixing the issue for future customers but didn't offer anything to me to help my situation.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 06/20/2017
Service Type: Repair
Review Created: 06/22/2017 07:54 PM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Good Repair Job. Left care in direct sunlight. "
The car was repaired and as far as i can tell, they did a good job. It was, however, in their care for 6 weeks and when I got the car back, the tint was bubbling and peeling. I assume they had it in direct sunlight for that period of time. We keep our car covered at home.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 06/20/2017
Service Type: Repair
Review Created: 06/22/2017 07:54 PM
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Devin S., Customer Relations Manager at Reliable Hyundai responded on 06/23/2017

Thank you for making us aware of your recent experience with Reliable Hyundai. I apologize for the problem you encountered during service. We appreciate you taking the time to share your concerns. Our Customer Relations Manager, Devin, will be following up with you to discuss this mishap.

Devin Strause
Customer Relations Manager
Dstrause@vtaig.com
417-864-6921
Rick W. on 06/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service dept"
Very courteous, professional, and efficient.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 06/20/2017
Service Type: Maintenance
Review Created: 06/22/2017 11:46 AM
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Devin S., Customer Relations Manager at Reliable Hyundai responded on 06/22/2017

Thank you for such kind words and a five star rating Rick! We really appreciate the positive feedback and are very glad we were able to bypass your expectations! We look forward to seeing you again next time!

Devin Strause
Customer Relations Manager
Dstrause@vtaig.com
417-864-6921
Judy M. on 06/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quality service "
Always helpful and lets me know what's going on.
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 06/19/2017
Service Type: Maintenance
Review Created: 06/21/2017 11:42 AM
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Devin S., Customer Relations Manager at Reliable Hyundai responded on 06/22/2017

Thank you for the positive feedback Judy! We look forward to seeing you again next time!

Devin Strause
Customer Relations Manager
Dstrause@vtaig.com
417-864-6921
Suzanne Y. on 06/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai Service"
Excellent Service. Very upfront and honest about pricing. The car was washed and ready on time. The staff was professional and knowledgeable.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 06/16/2017
Service Type: Repair
Review Created: 06/20/2017 01:19 PM
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Devin S., Customer Relations Manager at Reliable Hyundai responded on 06/20/2017

Dear Suzanne,
Thank you for all the kind words and positive feedback! We are very glad we were able to meet your expectations! We will see you again next time!

Devin Strause
Customer Relations Manager
Dstrause@vtaig.com
417-864-6921
Verified Customer on 06/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service rep Austin"
Austin continuously provides excellent service when I visit.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 06/17/2017
Service Type: Repair
Review Created: 06/20/2017 12:44 PM
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Devin S., Customer Relations Manager at Reliable Hyundai responded on 06/20/2017

Thank you for the positive feedback! We look forward to seeing you again next time!

Devin Strause
Customer Relations Manager
Dstrause@vtaig.com
417-864-6921
Verified Customer ReScore Review on 06/20/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great customer care "
Reliable has been servicing my car for the last two years . I have always been a happy customer . Thanks for all you do !
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 06/16/2017
Service Type: Maintenance
Review Created: 06/20/2017 12:40 PM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Good customer care"
The service I received was good but there were no napkins ,plates ,or bottled
water in waiting area .
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 06/16/2017
Service Type: Maintenance
Review Created: 06/20/2017 12:40 PM
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Devin S., Customer Relations Manager at Reliable Hyundai responded on 06/20/2017

We are really sorry about the issue you encountered during the servicing of your Hyundai. You are absolutely right, and we understand your frustration. Although we always strive toward 100% customer satisfaction, sometimes things don’t go right. We would like an opportunity to make it right for you. Our Customer Relations Manager, Devin, will be following up with you to discuss this mishap.

Devin Strause
Customer Relations Manager
Dstrause@vtaig.com
417-864-6921
ROSS R. on 06/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great vehicles and super service!"
I am currently driving my fourth Hyundai vehicle, and they have all given good service. It is a special thing to have a great service department behind the vehicle, and I believe Reliable is one of the best. I have always had great service when I bring my car in, and they always seem to be ready to go the extra mile to ensure that I am fully satisfied. They treat me like a real person, and not just a number, and that is important to me. An added bonus is that the waiting areas are stocked with various snacks and drinks which go a long way to making my wait a pleasant one.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 06/14/2017
Service Type: Repair
Review Created: 06/20/2017 09:09 AM
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Devin S., Customer Relations Manager at Reliable Hyundai responded on 06/20/2017

Thank you for the five star rating Ross! We will see you again next time!

Devin Strause
Customer Relations Manager
Dstrause@vtaig.com
417-864-6921
Ryan H. on 06/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The staff there is so nice! "
Brooke B.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 06/15/2017
Service Type: Maintenance
Review Created: 06/19/2017 01:46 PM
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Devin S., Customer Relations Manager at Reliable Hyundai responded on 06/19/2017

Thank you for the positive feedback Ryan! We try to be very polite and helpful! We hope to see you next time!

Devin Strause
Customer Relations Manager
Dstrause@vtaig.com
417-864-6921
Jackie L. on 06/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
They are so accommodating and finish on time. Love the vacuum and wash.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 06/15/2017
Service Type: Repair
Review Created: 06/19/2017 11:39 AM
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Devin S., Customer Relations Manager at Reliable Hyundai responded on 06/19/2017

Thank you for the kind statement and five star rating! We look forward to seeing you again!

Devin Strause
Customer Relations Manager
Dstrause@vtaig.com
417-864-6921
Paul H. on 06/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent staff"
The staff is caring and competent
Vehicle: 2010 Hyundai Genesis Co
Category: Service
Service Date: 06/09/2017
Service Type: Maintenance
Review Created: 06/19/2017 08:18 AM
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Devin S., Customer Relations Manager at Reliable Hyundai responded on 06/19/2017

Dear Paul,
Thank you for the positive feedback! I'm glad we were able to meet your standards! We look forward to seeing you again next time!

Devin Strause
Customer Relations Manager
Dstrause@vtaig.com
417-864-6921
DANNY M. on 06/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"good service"
Good people and good service, had a problem with them not putting my oil filter on, and had a leak. They took care of the problem in about 10 min.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 06/12/2017
Service Type: Maintenance
Review Created: 06/18/2017 07:20 AM
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Devin S., Customer Relations Manager at Reliable Hyundai responded on 06/19/2017

Dear Danny,
I'm glad we were able to fix our mistake in a timely manner! Thank you for the positive feedback, we will see you again next time!

Devin Strause
Customer Relations Manager
Dstrause@vtaig.com
417-864-6921
Joseph B. on 06/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good people, good service, good refreshments"
I got the 30,000 mile service plus ZAKTEC treatment. Customer service van took me home and picked me up so I didn't have to wait. I asked them to find and repair an odd noise coming from the engine. They identified the noise and ordered the part to repair it. I will return Monday to have the part replaced. Everything went as it should - no problems.
Vehicle: 2015 Hyundai Sonata Hyb
Category: Service
Service Date: 06/13/2017
Service Type: Maintenance
Review Created: 06/17/2017 10:02 AM
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Devin S., Customer Relations Manager at Reliable Hyundai responded on 06/19/2017

Thank you for the positive feedback, it is really appreciated here at Reliable Hyundai! We look forward to seeing you again next time!

Devin Strause
Customer Relations Manager
Dstrause@vtaig.com
417-864-6921
JUDITH C. on 06/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Great fast and friendly service
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 06/13/2017
Service Type: Maintenance
Review Created: 06/16/2017 09:05 AM
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Devin S., Customer Relations Manager at Reliable Hyundai responded on 06/16/2017

Thank you for the five star rating and the kind words! We look forward to seeing you again next time!

Devin Strause
Customer Relations Manager
Dstrause@vtaig.com
417-864-6921
George And Loreen W. on 06/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I'm Happy"
The service was done quickly without any waste of time.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 06/08/2017
Service Type: Maintenance
Review Created: 06/16/2017 05:34 AM
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Devin S., Customer Relations Manager at Reliable Hyundai responded on 06/16/2017

Thank you for the kind feedback, we appreciate the five star rating! See you again next time!

Devin Strause
Customer Relations Manager
Dstrause@vtaig.com
417-864-6921
Displaying Review 1 - 20 of 1114 in total