Reliable Hyundai Review from KURTIS C. on 07/15/2014


KC
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KURTIS C.
Springfield, MO
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/23/2014
verified customer Verified Customer
Category: Service
Trying to bandage a problem
I was told the damage would be fixed. It was not fixed. Instead they glued the plastic. The plastic is still broken. This should have been addressed when the damage occured in the first place. I am not satisfied. The cleaning was done as promised, which is good and appriciated. My issue is still with the door panel.
Not Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/15/2014
Service Type: Maintenance
Category: Service
Damage to my vehicle during service and dishonesty
The service advisor was dishonest about services performed on my vehicle. The arm rest on the drivers door was broken during service.
Not Recommended
Robert B., Service Director from Reliable Hyundai responded on 07/18/2014 10:37 AM


Thank you for the valuable feedback. Through your information, we were able to do a folow-up and take corrective action.
We look forward takeing care of all your needs in the future.

Robert Beverly
Service Director
417-864-6800
Robert B., Service Director from Reliable Hyundai responded on 07/25/2014 10:05 AM

Thank you for allowing us to attempt to make things right. I apologize that you are not completely satified with our efforts.
The repair made to the broken door panel was done within Hyundai's guidelines. We have seen numerous of these panels break on the armrest wear spot over the years & the repairs have always lasted. 
 Please enjoy the tank of gas that was provied & the complete detail that was performed at no charge. We look forward to
having you service with us in the future.

Robert Beverly
Service Director
417-864-6800