Review for Renton Collision Center
Jason B. on 07/20/2011
Jason said he rated them a 1 for his overall experience with Renton Collision Center. They did a pretty bad job and they did not provide a solution for the problem he had with his excel. They replaced his excel and he was not 100 percent happy with it. He had a long argument with the person he dealt with outside. They were more concerned about getting paid then keeping their customers satisfied. They did not provide him with a specification sheet to show that they fixed the alignment on his vehicle. He was not satisfied with the quality of the repair because of the reasons mentioned above. His vehicle was not ready when promised. He waited an extra day for it because they had another vehicle to work on before they could get to his. They did not keep him informed. He had to call them. He was not satisfied with the way he was treated by the personnel because of the reasons mentioned above. He was not satisfied with the communication because of the reasons mentioned above. Jason would not recommend them because of the reasons mentioned above.
Service Date: 06/15/2011
Review Created: 07/20/2011
Kenneth H. at Renton Collision Center responded on 08/24/2011
We are saddened that Jason was not satisfied with his repair. Unfortunately he was not satisfied with the repair since his insurance company replaced his rear axle with a used part not a new one. Most all of our insurance policies spell out clearly that they are able to replace existing parts with used parts. His part was a quality used part and was verified by a Toyota dealership that it was within all their specifications. He was angry at the insurance company’s choice of parts not our repair. We looked for a reason that the part was unacceptable but there was none. We have to work within your insurance company’s guidelines while repairing a vehicle and not all insurance companies are equal. His particular insurance company although he was unhappy is one of the best. We in the future will take much more care to explain the insurance process and their parts selection to better our communication between the customer and their insurance company.